Ah Yes, Flybe
I paid through the nose (£300) for a one way ticket from Milan to BHX.
They wouldn't let me in their lounge at Milan and wouldn't let me have the refreshments included in the ticket, because the check in agent did not give me the vouchers required for these services and of course as a first timer I did not know I needed these.
So, all things being equal, this will be my one and only experience of this flying circus.