Pax food and service
I Have Control
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Join Date: May 2004
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Pax Food?
Just to understand clearly, are pax on outbound and inbound BAflights being fed? I am off to Rome in Club Europe this weekend, back in a week's time. (Special treat for 2 of us, not paid for by any company)
Should I carry on nosh for my friend and myself? This is not a whinge, as I am glad the flights are operating. Pity about the extra few hundred I shelled out for that treat, but that'll teach me where to spend my hard-earned money for any future luxuries!
Should I carry on nosh for my friend and myself? This is not a whinge, as I am glad the flights are operating. Pity about the extra few hundred I shelled out for that treat, but that'll teach me where to spend my hard-earned money for any future luxuries!
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And what about us diabetics,who rely on eating at certian times for obvious reasons, BA are telling us to eat befor the flight, all well and for the first 3-4 hours, what about on an 11 hour flight? if we can't bring meals on board to heat up etc...
Also, I dont see any reduction in ticket prices to cater (bad pun) for the fact BA aren't supplying meals that are incorporated in the ticket price!
Also, I dont see any reduction in ticket prices to cater (bad pun) for the fact BA aren't supplying meals that are incorporated in the ticket price!
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Roy - I think you'll either get sandwiches on board by next week or they'll stick with a voucher for a free meal in the terminal.
Helli - bit of an academic question as passengers only ever ate when the crew gave them food anyway and the cabin crew weren't supposed to heat passenger food for them before the strike. So effectively no change.
Helli - bit of an academic question as passengers only ever ate when the crew gave them food anyway and the cabin crew weren't supposed to heat passenger food for them before the strike. So effectively no change.
Plaything of fine moderators everywhere
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There are solutions to every problem.
I suspect that I'm not the only frequent flyer who will be actively seeking alternative carriers in the fuure.
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Now what was that article I was reading on Delta, earlier this week?
Join Date: Oct 2004
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not really Carnage...you pay fr a meal even two on v long flights in the price of the ticet, and you roughly knew when you were going to get your meal and it even goves an indication when you are likely to eat on the BA website! so you could plan your dietary requirements.
Now BA are telling us to eat before we fly, on an 8 hour flt that's a no brainer, short flts fine, not saying BA should heat food for us, but being told we should eat before we fly isnt suitable for certain groups with specific dietary needs .
I haven't seen any discount yet for the food we don't get as part of the ticket other than a voucher for use in the terminal which to some may not be acceptable,
mind you from prvious experience even before the strike BA have never been very good at gettg diabetic meals onboard, the last 3 times I have used them Diabetic meals were requests and on the itinery, but out of the 6 legs had a diabetic meal for one of them, thank god i packed supplies i my hand luggage....not ideal but got me thru
Now BA are telling us to eat before we fly, on an 8 hour flt that's a no brainer, short flts fine, not saying BA should heat food for us, but being told we should eat before we fly isnt suitable for certain groups with specific dietary needs .
I haven't seen any discount yet for the food we don't get as part of the ticket other than a voucher for use in the terminal which to some may not be acceptable,
mind you from prvious experience even before the strike BA have never been very good at gettg diabetic meals onboard, the last 3 times I have used them Diabetic meals were requests and on the itinery, but out of the 6 legs had a diabetic meal for one of them, thank god i packed supplies i my hand luggage....not ideal but got me thru
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Welcome to the debate 411A!!. Nice to see your well balanced view....NOT.
Could'nt get back on BA from LAX,thankfully made it back with some great help from the AA check-in guy at LAX.
As for the onboard service!!!!!!!!!!!!!!!!!!!!!!!!!!......forget it,I've never seen anything as bad.Bare minimum is the best I have to say for it.Poor main meal $5.00 for an excuse for a beer(BUD)!!followed by a worse effort for breakfast.
Nothing in between,not even a sign of the crew!!!.i went to the toilet and as I waited a very polite lady(not the crew for sure)asked for a drink.The flight attendent pointed at a bottle of water and a glass and said 'there it is and when you're finished put the trash in the grey bag'....great service!!.
I had the joy of also America West,50 minutes to LAS,70 on board and they just about managed a drink.When I asked for peanuts I was told there was no food due to the short flight.Compare that to what you get with the majors in europe.
Even without food we knock spots off all areas of U.S. carriers service.We come to work to do the best we can with what we have and deliver it with a smile and keep a good presence in the cabin throughout the flight.Have have also flown with Virgin who were excellent.
Get back to me with a post when U.S. carriers have sorted out their own CR*P standards.
What a merger thats going to be when USAirways and AWA get together,can the standards get any worse?!!.
WTDWL.
Could'nt get back on BA from LAX,thankfully made it back with some great help from the AA check-in guy at LAX.
As for the onboard service!!!!!!!!!!!!!!!!!!!!!!!!!!......forget it,I've never seen anything as bad.Bare minimum is the best I have to say for it.Poor main meal $5.00 for an excuse for a beer(BUD)!!followed by a worse effort for breakfast.
Nothing in between,not even a sign of the crew!!!.i went to the toilet and as I waited a very polite lady(not the crew for sure)asked for a drink.The flight attendent pointed at a bottle of water and a glass and said 'there it is and when you're finished put the trash in the grey bag'....great service!!.
I had the joy of also America West,50 minutes to LAS,70 on board and they just about managed a drink.When I asked for peanuts I was told there was no food due to the short flight.Compare that to what you get with the majors in europe.
Even without food we knock spots off all areas of U.S. carriers service.We come to work to do the best we can with what we have and deliver it with a smile and keep a good presence in the cabin throughout the flight.Have have also flown with Virgin who were excellent.
Get back to me with a post when U.S. carriers have sorted out their own CR*P standards.
What a merger thats going to be when USAirways and AWA get together,can the standards get any worse?!!.
WTDWL.
Prince of Darkness
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US carriers are the pits in terms of on board customer service. They have an inferior transatlantic product also which I avoid at all cost. I just hope that BA has things sorted out by November when the family and I are flying Club transatlantic. I'm sorry, but a voucher to replace the meals and drinks in Club won't do it for me.
Ozzy
Ozzy
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American Carriers
I couldn't help but comment having recently had the misfortune to travel with AA from Miami to Washington. The standard was simply dreadful - slovenly is probably the best description - and it amazes me how this is a partner of BA through the One World Alliance!
I am sorry but regardless of the current problems, I still believe that BA is a cut above most operators and I hope that they are soon back on track and giving the first class service that people have come to expect.
I am sorry but regardless of the current problems, I still believe that BA is a cut above most operators and I hope that they are soon back on track and giving the first class service that people have come to expect.
Paxing All Over The World
Received this e-mail this morning from Martin George. Commercial Director, British Airways
Once again my sign off quote is apposite ...
--------------------
"I tell you, we are here on Earth to fart around, and don't let anybody tell you any different." Kurt Vonnegut, Jr.
Dear Mr PAXboy
As you are a valued customer to British Airways, I would like to provide you with an update on the current problems we are experiencing with our onboard catering, due to unofficial industrial action by our Heathrow catering supplier Gate Gourmet.Although British Airways services into and out of London Heathrow continue to operate as normal, we have limited onboard catering. There will be some catering provided at the airport prior to departure, however, we are continuing to advise passengers, especially those with special dietary requirements, to eat before arriving at the airport.
British Airways services to and from London Gatwick and UK regional services that do not connect with London Heathrow have not been affected and are operating as normal with a full catering service.
We apologise in advance for any inconvenience this situation may cause our passengers and would like to assure you that we are doing all possible to return to the high service standards you have come to expect from us.
For more information please visit http://ba.com
Yours sincerely,
As you are a valued customer to British Airways, I would like to provide you with an update on the current problems we are experiencing with our onboard catering, due to unofficial industrial action by our Heathrow catering supplier Gate Gourmet.Although British Airways services into and out of London Heathrow continue to operate as normal, we have limited onboard catering. There will be some catering provided at the airport prior to departure, however, we are continuing to advise passengers, especially those with special dietary requirements, to eat before arriving at the airport.
British Airways services to and from London Gatwick and UK regional services that do not connect with London Heathrow have not been affected and are operating as normal with a full catering service.
We apologise in advance for any inconvenience this situation may cause our passengers and would like to assure you that we are doing all possible to return to the high service standards you have come to expect from us.
For more information please visit http://ba.com
Yours sincerely,
--------------------
"I tell you, we are here on Earth to fart around, and don't let anybody tell you any different." Kurt Vonnegut, Jr.
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whattimedoweland
I don't think I would go quite that far w.r.t. long haul but I would agree that in general the US lag in service. My personal view for long haul club would be
1st Cathay
2nd Virgin/BA perhaps Virgin a little ahead
3rd AA
4th US
In 1st, BA and Cathay are very simliar with the later having better wine these days.
Above over about 30 sectors in the last year, and many many more over the last 20 years.
Get back to me with a post when U.S. carriers have sorted out their own CR*P standards.
1st Cathay
2nd Virgin/BA perhaps Virgin a little ahead
3rd AA
4th US
In 1st, BA and Cathay are very simliar with the later having better wine these days.
Above over about 30 sectors in the last year, and many many more over the last 20 years.
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Aologies to all if my previous post was a little too direct.The fact is from a young age for whatever reason I always wanted to be cabin crew for BA.
I have now nearly 20 years service with BA, 13 as crew and to date I am always pleased to be coming into work in a proud way and looking after the punters who pay good money and in turn pay my wages.I enjoy the job I do even if many would'nt want to do it.
I got stranded on holiday and tomorrow is my first day back.I will do all I can to motivate the crew and encourage them to do their best with what they have.
In truth I am going to be totally embarrassed having nothing to give and also very little to do.
I will no doubt have to take a lot of stick and negative comments and rightly so as our passengers deserve better.
The time has come for BA and Gate Gourmet to stop their finger pointing at each other and get this resolved for the benefit of all,start pulling out all the stops and start getting some sort of food back on the aircraft.If not their are many good carriers out there who will end up taking our business and loyal customers who will only stay loyal for so long.
Gate Gourmets management should be disgusted at the way they have treated thier staff and the whole way they have handled this situation.
BA management 'eggs in one basket' comes to mind,next time look beyond the ends of your nose's.Maybe it's time to bring the catering back in-house after another failed out sourcing!!.
A very unhappy,sad but still for some reason, loyal employee.
WTDWL.
I have now nearly 20 years service with BA, 13 as crew and to date I am always pleased to be coming into work in a proud way and looking after the punters who pay good money and in turn pay my wages.I enjoy the job I do even if many would'nt want to do it.
I got stranded on holiday and tomorrow is my first day back.I will do all I can to motivate the crew and encourage them to do their best with what they have.
In truth I am going to be totally embarrassed having nothing to give and also very little to do.
I will no doubt have to take a lot of stick and negative comments and rightly so as our passengers deserve better.
The time has come for BA and Gate Gourmet to stop their finger pointing at each other and get this resolved for the benefit of all,start pulling out all the stops and start getting some sort of food back on the aircraft.If not their are many good carriers out there who will end up taking our business and loyal customers who will only stay loyal for so long.
Gate Gourmets management should be disgusted at the way they have treated thier staff and the whole way they have handled this situation.
BA management 'eggs in one basket' comes to mind,next time look beyond the ends of your nose's.Maybe it's time to bring the catering back in-house after another failed out sourcing!!.
A very unhappy,sad but still for some reason, loyal employee.
WTDWL.
