H2 Legacy
Joined: Jun 2001
Posts: 1,410
Likes: 0
From: HKG
What an entertaining pair of responses!
MM, Having been involved in their training I know well the early courses of Cadets were of a high standard. This was enhanced by the experienced crews they flew with.
Don't make the mistake of thinking a high standard cadet can cope with a low experience crew.
STW, When crews are overworked and under-rested the standard does not remain the same. I have seen this myself. As a passenger I have seen and heard disgraceful behaviour by SO's in the galley which all business class were aware of. This would not have happened in the past with only one SO in the crew. What I am aware of in the lowering standards is what I aim to avoid.
You are in a world of your own if you think the cabin service compares with the standard when CX was one of the worlds top 3 Airlines. Look at Utube to see the previous standards. You discredit yourself if you believe what you say.
MM, Having been involved in their training I know well the early courses of Cadets were of a high standard. This was enhanced by the experienced crews they flew with.
Don't make the mistake of thinking a high standard cadet can cope with a low experience crew.
STW, When crews are overworked and under-rested the standard does not remain the same. I have seen this myself. As a passenger I have seen and heard disgraceful behaviour by SO's in the galley which all business class were aware of. This would not have happened in the past with only one SO in the crew. What I am aware of in the lowering standards is what I aim to avoid.
You are in a world of your own if you think the cabin service compares with the standard when CX was one of the worlds top 3 Airlines. Look at Utube to see the previous standards. You discredit yourself if you believe what you say.
Last edited by BusyB; 16th April 2023 at 18:23.
Joined: May 2017
Posts: 38
Likes: 0
From: London
CX employs more or less the same pilots as before, just with worse pay and a lower total. Your safety argument is hence futile. I don't believe safety will be compromised in the future either, but that is a different discussion.
Whether they could have had more aircraft operating today without bleeding to death earlier I really don't know. Let's not forget: it was totally unclear when China would open up, nobody could say. There was probably no worse place on the planet than Hong Kong to have an airline based at for the last 3 years. Look at the competition, or what's left of it.
If you mean by passenger service quality of service on board then I would argue it did not change much. If more pay for thousands of flight attendants would improve service to a point where resulting higher profit would make the investment worthwhile.. no idea.
Whether they could have had more aircraft operating today without bleeding to death earlier I really don't know. Let's not forget: it was totally unclear when China would open up, nobody could say. There was probably no worse place on the planet than Hong Kong to have an airline based at for the last 3 years. Look at the competition, or what's left of it.
If you mean by passenger service quality of service on board then I would argue it did not change much. If more pay for thousands of flight attendants would improve service to a point where resulting higher profit would make the investment worthwhile.. no idea.
every single person I speak to is appalled at cathay’a service and quality of food. It’s come way down compared to what it was 5 years ago whilst prices have gone up. Many previously loyal customers have decided to move to other carriers and are happy to go via the ME to Europe because they are paying far less and getting a much better product with EK or Qatar. Cathay has a long way to go to win back support of its long standing customers.
Joined: Jul 2013
Posts: 504
Likes: 1
From: one country, one system
Flights are full and that is why prices for remaining seats are high.Doesn't look like there is a demand problem to me.
As I said, I don't know enough about the ROI of on-board service, and I strongly suspect you don't either. Many make the equation good service = good business, which I find simplistic.Look at highly profitable American airlines and their product as an example. But again, I don't know the answer.
More importantly, do you think we get paid more if the on-board service improves or Cathay wins a passenger survey? I am pretty sure the answer is no, which is why I don't care much about what is going on in the back.
As I said, I don't know enough about the ROI of on-board service, and I strongly suspect you don't either. Many make the equation good service = good business, which I find simplistic.Look at highly profitable American airlines and their product as an example. But again, I don't know the answer.
More importantly, do you think we get paid more if the on-board service improves or Cathay wins a passenger survey? I am pretty sure the answer is no, which is why I don't care much about what is going on in the back.
Last edited by Sam Ting Wong; 17th April 2023 at 07:38.
Joined: Mar 2015
Posts: 428
Likes: 20
From: HKG
I expected American Airlines to be !!!! compared with CX, based on what one hears. I flew AA international and domestic. Better seats, better IFE, better food. Less drama and stress. The service was straight forward and efficient. Made CX look like !!!!. AA are making money and treating their staff well. What is CX doing?
