Originally Posted by
Sam Ting Wong
Look at highly profitable American airlines and their product as an example. But again, I don't know the answer.
Have you flown on a USA carrier? Or are you just repeating what you have heard?
I expected American Airlines to be !!!! compared with CX, based on what one hears. I flew AA international and domestic. Better seats, better IFE, better food. Less drama and stress. The service was straight forward and efficient. Made CX look like !!!!. AA are making money and treating their staff well. What is CX doing?