Flights are full and that is why prices for remaining seats are high.Doesn't look like there is a demand problem to me.
As I said, I don't know enough about the ROI of on-board service, and I strongly suspect you don't either. Many make the equation good service = good business, which I find simplistic.Look at highly profitable American airlines and their product as an example. But again, I don't know the answer.
More importantly, do you think we get paid more if the on-board service improves or Cathay wins a passenger survey? I am pretty sure the answer is no, which is why I don't care much about what is going on in the back.
Last edited by Sam Ting Wong; 17th April 2023 at 07:38.