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Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

CX Cabin Service

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Old 27th Mar 2013, 14:42
  #61 (permalink)  
 
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Flyer Jazz,
You truly are a nauseating person. That YOU have so much derision for our Cabin Crew would be laughable were it not so downright offensive. How you can tar 12,000 odd crew with the same brush just demonstrates your lack of intellect and your racist arrogance.
I pray that I never have the misfortune to fly with you, and I sincerely hope that you are consistently treated with the contempt you deserve on your flights by the entire crew.
Oh, and I would like to suggest that it is YOU that is unable to find a decent wife/girlfriend of ANY nationality. I can't imagine any woman would be able to stand more than a few minutes in your company.
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Old 27th Mar 2013, 15:22
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Well well, this is a clear manifestation you haven't heard enough stories. Till then you got to hats off to me. And please don't say it's 120,000 when almost half of them are married with or without kids, part of them divorced and also some of them "chose" to stay single. I have respect for most ISM though but others, lets just say I'd rather stay forever in intoxication of my Pensfold Grange.

Sad but true, more CXers now take the length to commute home than live in hkg with such dim sum culture. def leaving kittyland after the bond.
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Old 27th Mar 2013, 15:31
  #63 (permalink)  
 
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Flyer,
Are you sober when you write your posts? I ask because they barely make any sense. And I said 12,000, not 120,000.
Anyway, here's to the completion of your bond! May the time pass quickly!
I'd like to say how we will all miss you! But I can't......
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Old 27th Mar 2013, 15:50
  #64 (permalink)  
 
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I'd love to know who would take him???

Clearly an inexperienced aviator, coupled with such immature arrogance.

I hope you leave real soon.

As a side note, well done CX, this is what you are employing!!!!!!
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Old 28th Mar 2013, 02:27
  #65 (permalink)  
 
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Jazzy Baby,

I am surprised by the hate in your multiple posts. This is something I would expect only from the meanest long-sleeved-gold-cuff-linked captains out there. But through your own admission you are just an SO!

And judging by your posts, a very new one. Not one who has served 3.5-4 years.

Yet your posts are written with such disdain for our CC. In over 10 years at CX, I can not remember an occasion that was bad enough for me to want to comment on pprune about it. Yet you make it sound like our CC are not worthy enough to undo the straps on your sandals (I'm in Holy Week mode btw hence the quote).

Again this from an SO!

Putting my Freud cap on, I have come to the following conclusions as to why you have this bone to pick :

1. You are a spoilt child, a King, who expects to be waited on hand and foot

Or

2. You have been bitten by a CC who did not take a fancy to you

Or

3. You're a
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Old 28th Mar 2013, 02:32
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Personally, my money is on 3!!!
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Old 28th Mar 2013, 05:39
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fjazz,sour grapes eh? sounds like you had a bad experience with the girl[s].

Yes, it's tough to be treated as 'invisible' and BTW you are definetly in their little black book rest assured the feeling is mutual.

And if you dare, go look at the CC gossip website they talking about someone who exactly fits your description.
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Old 28th Mar 2013, 06:13
  #68 (permalink)  
 
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Totally Depressive

Moderators, where in the hell are you? Surely this thread is a windup!! FlyerJazz has hijacked the thread with unacceptable hyperbole and bulldust, let alone racist comment. This superior being needs to be banned.

Last edited by Old Fella; 28th Mar 2013 at 06:14.
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Old 28th Mar 2013, 08:12
  #69 (permalink)  
 
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Flyer jazz is obviously one of those recently hired prick with a bond over his head.
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Old 28th Mar 2013, 09:41
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Thankfully the vast majority of new hires I've had the pleasure of flying with have in no way displayed "Flyer Jazz-like tendencies"!!
I think Flyer joined the wrong airline for him and now regrets it, but is trapped. But, like he says, as soon as his bond is up, he is gone! I just hope he is a man of his word!!
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Old 28th Mar 2013, 10:38
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The service has taken a bit of a hit though , some of the ISMs can barely speak english the announcements are appalling they can't even read the script without the stop start stuttering that just massacres the message. However the other day the ISM was the best I've ever heard with a creative natural welcome aboard etc. I even mentioned to her how nice it was to hear a well done intelligent announcement.
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Old 28th Mar 2013, 11:30
  #72 (permalink)  
 
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So, my efforts to give you the best accurate ETA, the latest actual weather and the forecast are totally wasted on you?

The ETA comes straight from my Flight Management Computer sitting 12 inches away and will be accurate as long as ATC play ball, something I HAVE NO CONTROL OVER.

The weather comes from the observations in the tower and the relevant Bureau of Meteorology forecast for the airport, once again something I HAVE NO CONTROL OVER.

I only tell you the best info I have at the time, I don't lie. If you think you know better or don't want to know anything then that's your prerogative. Fortunately most punters like to know the ETA and what the weather is where they are going.

Here's a tip, next time tell the crew you don't wish to know any in-flight information and the Captain isn't to waste your precious time bothering to tell you over some ****ty PA. Don't worry about the other 300 people that do care.

Thanks I feel really appreciated.

Last edited by nitpicker330; 28th Mar 2013 at 12:02.
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Old 28th Mar 2013, 15:14
  #73 (permalink)  
 
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Curtain Rod...

PRAT!
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Old 28th Mar 2013, 15:52
  #74 (permalink)  
 
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Flyer jazz

When did they let you out of prison in New York?
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Old 28th Mar 2013, 16:50
  #75 (permalink)  
 
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Matter of the fact, some of FJ's are true. I reckon many expats or locals have their personal views of local HKers but some chose to keep it to themselves, some broadcast it publicly. As a local guy and cx'er, I believe the description of certain hk girls are true to an extent. Perceptions are shaped by experiences and encounters. shouldn't blame others for their views. Though i studied college overseas, i grew up in HK. I know what it's like.

It's a money crazy city and you need to do what you can to survive. Some of FJ's might be hyperbole but if it doesn't occur to you nor does it hit you, why get so worked up? Unless you are fearful that the girl next to you would turnout that way, if not just ignore it. Time will always tell the truth.


I think it's best to go back to this thread title and discuss why the service is going bad instead.
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Old 28th Mar 2013, 21:03
  #76 (permalink)  
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Very well said Soul Mate. What has this thread come to? I just don't get why the attacks on FJ. What FJ said has some truths to it. Ignoring the obvious is not going to solve the problem. The problem here with CX cabin service, is that the crews are being rude and indifferent to the passengers. Although CX's service might still be (marginally) better than most (American carriers), but that's the really the point. Point is that CX market and position itself as a premium carrier, and as a passenger (full-revenue, staff standby, or otherwise), I expect superb service from the frontline/passenger-facing staff.

A trip 2 weeks ago: HKG-JFK (as a sublo). From check-in to deplaning, I didn't see a single smile. I am not exaggerating. The only time I saw smiles were at the baggage hall when the crews were collecting their baggage. At check-in, the staff didn't look at me when speaking to me, threw back my passport to me, and no "you are welcome" when I said "thank you" at the end. In flight, the cabin crews were giving "orders" and all of them had this grumpy look on their faces. One conversation I heard from one BC to another during meal service, in an annoyed/frustrated kind of tone, "Please pass me a diet coke" , "I have no more diet coke, I gave the last one to another passenger". So it is the passenger's fault that you ran out of diet cokes in your cart? Why bring the passenger into your work conversation? A more polite way would be "No problem, I will go get another one from the galley".

To me, they just seemed lazy, and cared too much about doing more extra work. I really wanted to complaint to the ISM, but I figure forget it - nothing will change; not with the kind of attitudes the cabin crew bring to work. Skills can be taught and trained, but not attitudes.
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Old 29th Mar 2013, 01:38
  #77 (permalink)  
 
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Skills can be taught and trained, but not attitudes.
Yes, exactly. I agree fully.

Sometimes we give excuses that their work is jaded or there is lots to do, but bear in mind: say for a long haul flight, they have been given a day or two rest at least beforehand; or say for a flight back to hkg, they have had double the stay & rest and double the allowance of the pilots, why are they still not bringing a positive attitude to work? There are many office workers in hkg who can't even get 4 days break in a row.

Have we (when pax-ing) or other pax overlooked the satisfaction of service as merely the IFE showing our fav blockbuster, and being provided with meals? Have we not paid enough attention to their attitudes because we are too caught up in our tv show or too tired but had to sleep, or we couldn't understand the Cantonese they are whispering behind the pax? When service is not up to expectation, are we also talking about how we define an airlines by its advertisement but the crew did not provide the "smile" it promised on tv?

Because it seems like it is not an isolated incident but a general trend of the deteriorating service.
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Old 29th Mar 2013, 05:21
  #78 (permalink)  
 
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Curtain Rod:--- yep you're a Pratt alright.

Do us a favour and fly Chinese carriers will ya?

See how that works out for ya

Last edited by nitpicker330; 29th Mar 2013 at 05:22.
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Old 29th Mar 2013, 05:34
  #79 (permalink)  
 
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I am offended by the term honkey. I prefer to be called white trash or something like that thanks.
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Old 29th Mar 2013, 09:46
  #80 (permalink)  
 
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Curtain Rod,
So next time you have an all important meeting somewhere, or have a tight connection to a place with limited flight schedules and the flight is boarded and then held on the ground for hours due to either technical or weather issues, you would rather sit there and not be informed at all? I mean you've boarded the airplane right, you're eventually going, so who cares what time you land at your destination. If you miss that meeting or that connecting flight no big deal. Although you could have made alternate arrangements while you were sitting on the ground dumb fat and happy if you were informed, you just prefer not having any PAs.

Always amazed me how people can live in a place where they relentlessly bash the place and its people and never leave. If you had any ounce of self respect you would leave, nobody is holding a gun to your head. "self contained universe";???? you're describing yourself.. it's people like you that are full themselves that think they should be treated like royalty because they are living here as an expat and you see yourself as above the people. You think the attitude is any different in different parts of the world??? My god have you been to Darling Harbor recently, or in New York??
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