CX Cabin Service

[etopsmonkey]

Anyone here noticed that cabin service level have deteriorated quite evidently in the pass 5 years? 5 years, as a passenger, I can still remember service with a warm smile. Today, no smiles at all. I thought their industrial action is over. It is not just to me, but to everyone in the cabin. In fact, some crews were just being rude to the passengers (they can't all be staff/family). The crews were like "ordering" the pax to lower the blinds, instead of a "request".

With this kind of service level, I can really see some up and coming airlines in the region overtaking CX in the next decade or two. Just flew VN and TG, amazing service.

[SloppyJoe]

Bet it was a flight that never saw sunlight but still the blinds have to come down. You would think after doing this job for 20+ years an ISM would know which flights the sun is not going to shine on.

[Flyer jazz]

Many of them are not well trained and its easy to pass their so called training. How often do you hear someone fail? They don't treat it like a career, in fact just cheap tickets and hotels that they cannot afford. I am sick and tired of their attitude. But once it comes to protesting, they are all in and want more money!

[nitpicker330]

So at night you'd rather see the bright double flash strobes, lightening flashes etc instead of closing the blinds for a restful sleep??? Especially in cloud...

Yes they can reflect on the fittings inside the window and can be annoying.
( ok single flash on the 777 but they're even brighter )

[Flap10]

What do you expect when they are treated and paid like sh!t by the company. You think the cockpit crew are all smiles???

[nitpicker330]

As for the cabin "service" CX cabin crew haven't changed much in 20 years. It all comes down to the ISM, have a good ISM and the service delivery is good. ( including the service to the flight deck ) yes there are some crews that drop the ball but they are few and far between.

Try QF if you want attitude and bad service!!!!!!!

[Flyer jazz]

What a joke! So you think "smiles" changes with pay?? Is this freakin Wanchai? Thats what they sign up for. If you are unhappy about the pay, why join?

[Flyer jazz]

Many swap to fly with friends and they launch a Cantonese fiesta in the galley. When the ISM is checking on them, they will just get back to work. Talking about bad service, of course you can't compare with QF. The price is diff too!

[etopsmonkey]

Let me see. Blinds need to be lower at night, over the middle of the Pacific. While the passenger next to me turn out the bright overhead reading light. Hmmm .... which is one more disruptive to the neighboring / sleeping passenger?

[Old Fella]

Why don't you use the system any other passenger has access to. It is not too hard to give the Company feedback via the Customer Relations Department.

[stilton]

Don't see why a flight attendant should ever tell a passenger what to do with their window shade, they bought the ticket it should be up to them.

[Flap10]

Flyer Jazz

You're obviously a newbie and judging by your other posts you seem to have an issue with Hong Kong and the people of Hong Kong.....why don't you ask yourself the same question?? Why did you join????

[Flyer jazz]

Well come on, I didn't join cx because I like Hong Kong people, you join for your career. Did you join cx because you like noodles? Even though I am a SO I have seen a lot and hear a lot enough to give a judgement. Have you seen many people joining to be a CC for life long career prospect? Not tweaking the fact that they have no smiles!

[Flap10]

Flyer Jazz,

So you joined CX to better your career but you hate Hong Kong and its people...Sh!t ...you then have the nerve to say "I am sick and tired of their attitude." Sorry to say but you've just come across as spoiled arrogant little brat who wants his cake and eat it too.

You obviously haven't been here long enough to make a judgment, otherwise you would have known that the majority of CC actually do stay for the long term. Why don't you try and interact with them as opposed to expecting a cappuccino in the middle of their service. As someone pointed out you have some good and bad apples. No different I am sure then some of the Captains you fly with.

[Flyer jazz]

Comments here are generally unanimous. The bad and the ugly, not wholly biased.

[Flyer jazz]

Oh woah their career do make a living, then stop all the industrial threatening and scrambling down the aisle back to their few seats ASAP like what Curtain Rod mentioned. Those who are in the long run are tied down to this industry if you asked. Basic way of requesting passengers to do certain things become a demand, supposed quiet cabin becomes echoes of their disruptive discussions. All these due to crappy pay??

[Flyer jazz]

Curtain Rod -

"Even in J class, if you're not maintaining a high level of alertness while continuously avoiding conversations while keeping the television off, you have no chance of seeing and stopping the high-speed passes by the 1 cabin crew that whizzes by every couple of hours with a bottle of water. They are just pretending to be interested in serving you water. In reality, they are forced to appear interested and simply want to return to their crew seat as fast as possible, where they can continue their extremely loud and disruptive discussions with each other while ignoring most of the passengers who must venture to the galley to find a glass of water, or, imagine, some juice, a can of coke, or (annoyingly) a snack."

CHECKED!

[Kasompe]

FlyerJazz,
I think there are bad apples in any group, and we as pilots certainly have our fair share. But, I think that for the most part our cabin crew do an excellent job under ever increasingly difficult working conditions. While different to ours, their job is actually quite hard work and very tiring. And whilst you complain about them talking to each other in the galley, what do YOU do on the flightdeck? Do you sit in silence? Perhaps read the Part A? Or do you chat with your colleague?
Finally, I have always found that the cabin crew respond to the way you interact with them....be friendly, chat and smile and they will respond in kind. Behave like a jumped up, arrogant little prick and you most certainly will create a very long flight for you and your colleagues.

[Flyer jazz]

Well the flight deck is not where passengers rest, is it? The first and business class might deliver good service but definitely not economy.

What we do is very technical. Presenting to you, Bad Service In Y+ - FlyerTalk Forumsfor those who think i am biased. Accounts from paying pax.

[Flyer jazz]

Kasompe,

Spend some time and you will notice the dissatisfaction is worldwide. They did not join to deliver Service Straight From The Heart, they join for their cheap traveling. I know many people who are total b*tches when they are not at work. Cabin services are almost standardized in many major airlines, despite their working conditions, why can NH, OZ, SQ or TG deliver so much better than CX?