Skills can be taught and trained, but not attitudes.
Yes, exactly. I agree fully.
Sometimes we give excuses that their work is jaded or there is lots to do, but bear in mind: say for a long haul flight, they have been given a day or two rest at least beforehand; or say for a flight back to hkg, they have had double the stay & rest and double the allowance of the pilots, why are they still not bringing a positive attitude to work? There are many office workers in hkg who can't even get 4 days break in a row.
Have we (when pax-ing) or other pax overlooked the satisfaction of service as merely the IFE showing our fav blockbuster, and being provided with meals? Have we not paid enough attention to their attitudes because we are too caught up in our tv show or too tired but had to sleep, or we couldn't understand the Cantonese they are whispering behind the pax? When service is not up to expectation, are we also talking about how we define an airlines by its advertisement but the crew did not provide the "smile" it promised on tv?
Because it seems like it is not an isolated incident but a general trend of the deteriorating service.