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Should there be 'Other Devices' listed in Device manager?

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Should there be 'Other Devices' listed in Device manager?

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Old 29th Nov 2010, 19:03
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Should there be 'Other Devices' listed in Device manager?

This is the total stumbling block. I have the drivers for W7 but not only do I not have Black Armor NAS 110 listed in Other Devices, I don't even have Other Devices listed. Looked in other places just in case.

Should the basic W7 show this by default, or is it that Seagate (or others) haven't created it yet?


I've deleted this thread to keep the bandwidth down.

Seagate want $14.99 because their support site does not work.
Really hitting so many stops with the other thread. Downloaded new W7 drivers, and it says Update in Device manager. Okay, update what? So, simple question, fill in effin' great thingy and submit.

Can't find the address etc. Tells me to check my spelling. It's their spelling - remain calm...remain calm.

I'll shout at them and argue the cost since their site is useless. No, pay first.

Like a Python sketch where you pay for an argument.
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Old 29th Nov 2010, 20:35
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Black Armor NAS 110
Not familiar with the product, but the acronym "NAS" suggests it is connected to your computer via a network (wifi or ethernet cable).

Therefore it has nothing to do with locally attached devices.

You'll need to look for it using network means (ping, web admin GUI etc).

Apologies if I am teaching granny how to suck eggs here !
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Old 29th Nov 2010, 21:13
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Sorry, the issue has got split into two threads. This one was really just about Device Manager.

This is the driver Windows Vista and Windows 7 call for during detection and will allow the BlackArmor NAS to be detected properly in device manager. Without this driver you the BlackArmor NAS will show up in Device Manager under "Other Devices" and will show up in the Control Panel – Devices and Printers with an exclamation mark. After installing the driver the BlackArmor NAS should show up in Device Manager under "Disk Drives".
Procedure


1. Download RallyDriver.zip and unzip the file.

2. In the Device Manager under "Other Devices", right-click BlackArmor NAS and choose Update Driver.

3. Update the Driver and browse to the location. Choose the Vista or Windows 7 folder and select the 64 or 32 bit folder. Click Next.

4. When the"Windows can’t verify the publisher of this driver software" message displays, click "Install this driver software anyway".

5. The driver will load. Now the BlackArmor NAS will show properly in Device Manager under Disk Drives.



This granny really has got left behind, but yes, it will work as a network drive if no soft is installed. From what I gather from the instructions above, the software will make it appear as a drive, and theysay, find The NAS in Other Devices, and ask to update drivers. They arrived okay but much of the process was simply not as above. number 4 for instance, just does not apply.
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Old 30th Nov 2010, 00:48
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Suddenly the Other devices appeared in the Devices. It showed the Black Armor with exclamation mark. Asked to update it and directed it to the new drivers. Windows could not recognise them.

'kin relentless opposition to logic.
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Old 30th Nov 2010, 15:12
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Umm, tell me, how have you connected the Black Armor NAS to the PC? Please tell me you haven't plugged it into a USB port?
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Old 30th Nov 2010, 17:55
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No, it goes straight into the router. It works fine as an external disc-drive, but all the bells and whistles are hidden in random rooms in some psychedelic castle. I have no idea what it's doing half the time and it reports its Secure Zone (with pie chart) as having 0 space (because it has never been configured.)

Now, this is after spending 1.25 hours copying the data needed for some kind of restore function. It's still being shown in Devices in the newly created Other Devices. So near, yet so far. I can not make it find the replacement drivers which I downloaded specifically for W7 32bit.

The download simply unzipped 1 .inf 1 .dll and 1 .pdb No .exe to make anything work. Windows says it can't see these (or whatever it wants) no matter where I put them. ie in Downloads or the Root of C drive.

Domestic tasks demand my time for a while, but I don't like to lose a battle like this. I'll see just when Staples require it to be returned and bash on till the last moment.

It certainly seems to have 12,000 photos on it. That alone is probably worth the $59, but the main idea was to be able to let people around the world edit some chapters for me, while in secure folders.
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Old 30th Nov 2010, 22:01
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It's not one of these funky drivers that requires you to right-click the .inf and choose "install" is it?
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Old 1st Dec 2010, 05:36
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Had a quick look, but no, it just opened as normal.


I imagined I noticed a slowing down of t'net since the unit was plugged in, but thought I was imagining it. Tonight, on another dedicated computer, Netflix failed shortly after starting a film. I tried to start it, but it was locked solid. Pulled the plug on the black box, and away it went. Coincidence? Maybe, but I've never had a streaming problem before. Well, not before me PSA went up.
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Old 1st Dec 2010, 15:03
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Originally Posted by Loose rivets
Had a quick look, but no, it just opened as normal.


I imagined I noticed a slowing down of t'net since the unit was plugged in, but thought I was imagining it. Tonight, on another dedicated computer, Netflix failed shortly after starting a film. I tried to start it, but it was locked solid. Pulled the plug on the black box, and away it went. Coincidence? Maybe, but I've never had a streaming problem before. Well, not before me PSA went up.
Sounds like there was a LOT of network traffic going on at the time, which would have saturated the link - this is possibly due to whatever you're using to make the drive appear as a local drive.

I would suggest you uninstall whatever it was, and use the drive purely as a NAS by mapping a network drive. That would be far safer than using any proprietary method you suggest. The industry standard way of doing what you want is called iSCSI, and Windows 7 has a built in iSCSI initiator so the next time you go buying network storage look for something with iSCSI
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Old 2nd Dec 2010, 05:07
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That's interesting. I have a few days to play with it, and still pass it back like a hot potato.

- this is possibly due to whatever you're using to make the drive appear as a local drive.
Well, up to this time, it doesn't seem to think it's a local drive. However, the software may well be trying to achieve Seagate's goals, and messing things up as it does so.

I did uninstall it (2 sets) once, and didn't notice a jot of difference. Black Armor Discovery, and Black Armor Backup seem to be two distinctly different programs, yet on one screen, they are both shown on the rather smart menu. Even after re-installation, and a loooooong period of auto-backup, the disc still showed 100% black in their posh display - neither data, or storage availability.

I'm loath to scrap the photos, and don't like losing, so maybe I'll do what you suggest and keep an eye on the forums ongoing suggestions. Mind you, it's already getting a bit long in the tooth, hence the price.
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Old 4th Dec 2010, 17:51
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Decided to spend a few minutes on the Black Armor, and found myself back on the screen that showed $14.95 per question. Well away from that offensive message was some small print which said if I was registered, I had a free support period.

Obviously small print to save them being troubled, because when I rang it, I listened to the dumbest tune imaginable, for 40 mins. When the guy did answer, he was not what I really needed. I needed calm, not Stressed Eric. Anyway, he assured me I didn't need it listed in Devices. "Windows might want to, but it won't make any difference."

So why does their website give the non-working download?

We found insufficient data in a file that indicated a full backup had not taken place. He told me to start another backup, gave me a case number, and departed. In moments, the new backup had ceased. But now, there was 5.9Gigs in the folder. The hour or so it took the first backup, had put the data there, but the second procedure seemed to bring it to the fore.

You can see what I mean about it all being so fuzzy as to be useless...well, unsafe.

In the meantime, I find my Explorer is not working. Start their software, and it fails. Okay after reboot. But get this: Other Shortcuts to Explorer, with differing start points, all work. Same .exe file, just the start point.

"That's a Windows problem...we don't get involved with those."

No amount of protesting that it's fine until I start the Seagate soft, had any affect. My, oh my.
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