Not happy jan
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Not happy jan
Help. After years and years of trying to become cabin crew I finally got my "dream job" but... I HATE IT!! Am totally shattered. Has anyone else felt like this when they started out? Never expected it to be so physically exhausting and am sick and tired of being sick and tired. Dread going to work, feel physically ill before a flight and always end up in tears when I get home. Am sick of whining but don't know whether to just stick it out, maybe it's just new job syndrome, or just pack it in now and let someone else have a go. Not happy. 
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I have come accross a few people who hated flying for the first six months, then developed a love for it .... but very few. Most either love the job or hate it.
I loved it from the first day, and have done for 10 years !
My advice, flying is not for everyone, particularly those who need their sleep. If you hate flying, then quit. It is only gonna get tougher, as work rules are slowly eroded over the next few years.
Dont get stuck there hating it, and find when you have really had enough, that you have been doing it for too long - and then youre only qualified to be a waiter !
I loved it from the first day, and have done for 10 years !
My advice, flying is not for everyone, particularly those who need their sleep. If you hate flying, then quit. It is only gonna get tougher, as work rules are slowly eroded over the next few years.
Dont get stuck there hating it, and find when you have really had enough, that you have been doing it for too long - and then youre only qualified to be a waiter !
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NOTHAPPYJAN
I'm sorry to hear that you're miserable.
Flying is exhausting at times. I have found over the years that my extended periods of tiredness are often associated with external factors.
I have been working with many people who are new to flying and funnily enough, many of them feel the way you do. If you are still in your early 20's you need to take into account that you are still growing, and this requires extra sleep.
I am a mother so forgive me if I sound too mothering, but if you eat properly, avoid large amounts of alcohol, cut back on caffeine, and get plenty of exercise, and sleep, it helps.
At first it seems hard to get yourself out of bed to do any exercise, but believe me, once you make it part of your routine you will notice a remarkable difference in your ability to cope with hard work and long days. Just a good brisk walk for at least half an hour, 4 times a week, would be a good start.
Have you seen a doctor?
Iron deficiency is common in females. If your haemoglobin levels are below par, your body has difficulty supplying oxygen to your brain and other vital organs. At altitude it is even harder.
This lack of sufficient oxygen results in feeling constantly fatigued.
If it is only the tiredness that is making you miserable, try some of the above and see if your perspective changes.
Feel free to PM me.
I'm sorry to hear that you're miserable.
Flying is exhausting at times. I have found over the years that my extended periods of tiredness are often associated with external factors.
I have been working with many people who are new to flying and funnily enough, many of them feel the way you do. If you are still in your early 20's you need to take into account that you are still growing, and this requires extra sleep.
I am a mother so forgive me if I sound too mothering, but if you eat properly, avoid large amounts of alcohol, cut back on caffeine, and get plenty of exercise, and sleep, it helps.
At first it seems hard to get yourself out of bed to do any exercise, but believe me, once you make it part of your routine you will notice a remarkable difference in your ability to cope with hard work and long days. Just a good brisk walk for at least half an hour, 4 times a week, would be a good start.
Have you seen a doctor?
Iron deficiency is common in females. If your haemoglobin levels are below par, your body has difficulty supplying oxygen to your brain and other vital organs. At altitude it is even harder.
This lack of sufficient oxygen results in feeling constantly fatigued.
If it is only the tiredness that is making you miserable, try some of the above and see if your perspective changes.
Feel free to PM me.
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Cabin secure - its not all motherly at all... Its good advice and its nice to see people like you and Q-Tee (and others) take the time to provide it....
Not Happy Jan- The advice from Q-Tee and Cabin Secure is well worth considering - bear in mind, new job syndrome is common and I'm not sure if your away from home a lot but home sickness might also be a factor. It should pass eventually, but if your not happy after 6 months, perhaps you should take your health and wellbeing into account and take a break from flying.
Good luck with it all.
Not Happy Jan- The advice from Q-Tee and Cabin Secure is well worth considering - bear in mind, new job syndrome is common and I'm not sure if your away from home a lot but home sickness might also be a factor. It should pass eventually, but if your not happy after 6 months, perhaps you should take your health and wellbeing into account and take a break from flying.
Good luck with it all.
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in my first year of flying i had so many sick days i was crying too!
i had encountered the tiredness thing with previous jobs so i was ok with that because i was sort of used to it but oh my god, the amount of sick leave i had when i first started!!!!
at one point (due to continual ear infections) people were telling me that 'mabye flying is not for you" and that was upsetting becuase i didnt want to give it up.
i have since found out that quite a high percentage of people get quite sick in their first year of flying.. after about 9 months to a year you will notice it will pass. its your body being exposed to all those germy people in the cabin and having everything recycled through the cabin so you are continually getting sick. your body will become immune soon and it will be ok.
You should however try to get as much sleep as possible, eat well and take some additional vitamins. i found that drinking a berocca each day really helped in the long run, not only was it a great pick me up but that one little berocca each day gives you alot more minerals and things that your body could be needing and about a week after taking them you feel alot better and healthier. good luck!
i had encountered the tiredness thing with previous jobs so i was ok with that because i was sort of used to it but oh my god, the amount of sick leave i had when i first started!!!!
at one point (due to continual ear infections) people were telling me that 'mabye flying is not for you" and that was upsetting becuase i didnt want to give it up.
i have since found out that quite a high percentage of people get quite sick in their first year of flying.. after about 9 months to a year you will notice it will pass. its your body being exposed to all those germy people in the cabin and having everything recycled through the cabin so you are continually getting sick. your body will become immune soon and it will be ok.
You should however try to get as much sleep as possible, eat well and take some additional vitamins. i found that drinking a berocca each day really helped in the long run, not only was it a great pick me up but that one little berocca each day gives you alot more minerals and things that your body could be needing and about a week after taking them you feel alot better and healthier. good luck!
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Nothappyjan,
I have worked with a lot of crew who hated it at first and some who loved it, hated it after 3 months and then love it again a month later, it seems to be quite common.
Why? I think everyone has this illusion of how glamourous it will be until they actually do it. We always joke the only glamorous part of the job is walking through the airport at the end of your shift! The job is really about safety and security, you are always working quickly, can work 10 hours with 5 minutes rest and without actually eating or sitting down (except for t/o and ldg), combined with 5 sector days or 8+ hours in the air, it takes a huge toll on your body and takes a considerbale amount of time to adjust to.
I've seen quite a few crew quit early, try to stick it out though, in a few months, once you've adjusted and have become more aware of how to live as a F/A you may very well love it.
Just a small comment though, I have no idea who you work for but could it also be the companies culture? Maybe you'd feel better off in a full service "professional" face airline rather then a discount one or visa versa.
Finally, talk to other crew, even tell your base manager/supervisor. You don't have to go through this alone, any decent airline is going to help you through it. They've made an investment in you because they think you will be/are a great asset to their company and they are going to do what they can to help make your work life happier.
Hope all works out!
I have worked with a lot of crew who hated it at first and some who loved it, hated it after 3 months and then love it again a month later, it seems to be quite common.
Why? I think everyone has this illusion of how glamourous it will be until they actually do it. We always joke the only glamorous part of the job is walking through the airport at the end of your shift! The job is really about safety and security, you are always working quickly, can work 10 hours with 5 minutes rest and without actually eating or sitting down (except for t/o and ldg), combined with 5 sector days or 8+ hours in the air, it takes a huge toll on your body and takes a considerbale amount of time to adjust to.
I've seen quite a few crew quit early, try to stick it out though, in a few months, once you've adjusted and have become more aware of how to live as a F/A you may very well love it.
Just a small comment though, I have no idea who you work for but could it also be the companies culture? Maybe you'd feel better off in a full service "professional" face airline rather then a discount one or visa versa.
Finally, talk to other crew, even tell your base manager/supervisor. You don't have to go through this alone, any decent airline is going to help you through it. They've made an investment in you because they think you will be/are a great asset to their company and they are going to do what they can to help make your work life happier.
Hope all works out!
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Hi
Well i did work as Cabin Crew till this week, i felt the same as you, i am 33 yrs old and this was my dream job since i was a toddler.
I started in March last year and as you can imagine i was on cloud 9.
In November time though i was just constantly tired, no social life, getting up at 02.30 hrs etc......
I just had to get out, i hated std-bys the most, not knowing if you were going to be called out, i felt like a prisoner in my own home, esp on std-bys where it was from 10.00 to 19.00 hrs, i was trapped all day,i had no control in my life.
I worked with fantastic people, a bit of an ok company it was a lo- cost airline, but i am much happier now i have left.
I always say follow your heart.
Mike x
Well i did work as Cabin Crew till this week, i felt the same as you, i am 33 yrs old and this was my dream job since i was a toddler.
I started in March last year and as you can imagine i was on cloud 9.
In November time though i was just constantly tired, no social life, getting up at 02.30 hrs etc......
I just had to get out, i hated std-bys the most, not knowing if you were going to be called out, i felt like a prisoner in my own home, esp on std-bys where it was from 10.00 to 19.00 hrs, i was trapped all day,i had no control in my life.
I worked with fantastic people, a bit of an ok company it was a lo- cost airline, but i am much happier now i have left.
I always say follow your heart.
Mike x
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nothappyjan,
I have heard many times about situations as yours. I believe that some people are born to be a CC while for other is impossible to adjust. Like Q-tee said it is especially difficult for people who need all their sleep and find early starts unbearable.
To answer your question, I found it hard when I started, but I never lost my resolve to be a CC. I knew that was what I wanted to do for a living. When the hard times arrived in my old company (change of owners and, alas, human resources policies
), I knew it was time to look around for another company. But this time I wanted to make the surest possible it was a place where I could "grow my bones old" as the French say 
. I cannot think of being something else than a CC (what I mean, is that in a way you know). I have had other jobs before, and have worked as CC supervisor on the ground (50%flying and 50% ground) and I know that for me being grounded would be hell. So I applied in all the "best" airlines in Europe (human resources wise) and eventually I got a job. And if I used to like my job before, now I love it, because the work conditions are so much better.
I don't know how many previous work experience you've had, and how old you are. But I think that if it's not your first job after school, then deep down you know. I would give a try in another company. But remember there are people who cannot adjust, and spend too long hating it and making their own life miserable just to follow a dream that didn't keep its promise.
I have heard many times about situations as yours. I believe that some people are born to be a CC while for other is impossible to adjust. Like Q-tee said it is especially difficult for people who need all their sleep and find early starts unbearable.
To answer your question, I found it hard when I started, but I never lost my resolve to be a CC. I knew that was what I wanted to do for a living. When the hard times arrived in my old company (change of owners and, alas, human resources policies
), I knew it was time to look around for another company. But this time I wanted to make the surest possible it was a place where I could "grow my bones old" as the French say . I cannot think of being something else than a CC (what I mean, is that in a way you know). I have had other jobs before, and have worked as CC supervisor on the ground (50%flying and 50% ground) and I know that for me being grounded would be hell. So I applied in all the "best" airlines in Europe (human resources wise) and eventually I got a job. And if I used to like my job before, now I love it, because the work conditions are so much better.I don't know how many previous work experience you've had, and how old you are. But I think that if it's not your first job after school, then deep down you know. I would give a try in another company. But remember there are people who cannot adjust, and spend too long hating it and making their own life miserable just to follow a dream that didn't keep its promise.
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Nothappyjan,
sorry to hear that the job for you at least, is not all you hoped it would be.
The only people that pecieve the life of a FA to be glamourous are, in my experience, the ones on the outside looking in.
Your post doesnt indicate short or longhaul, full service or lowcost so specific comments based on the demands placed on FA's within these groups is difficult.
I was 22 and nearly in tears myself towards the end of my first sector out of training school.
Never in my life had I been so tired and was convinced that there was no way I could hack the sleep deprivation given how bad I felt at the time.
I almost convinced myself that the job wasnt for me.
Well, I stuck it out, developed [healthy] ways to cope and adjust and 16 years later I still believe that I have just about the best job in the world.
Sure it isn't perfect but nothing is. If I were you I would stick it out for as long as you can. You may find that you learn cope better with more experience.
Maybe make a list up of the pros and cons and make a decision based on which outweighs the other but please, forget looking for the glamour. It doesnt exist.
My crew and I all had a giggle the other night before going to work as we all had thoughts of resignation when the phone rang for call at 1.30 am Sydney time for a 14 hour tour of duty.
The thought that flashed through my head was, "what the hell am I doing this for". Well we did it, had a laugh and now all is forgotten.
Great advise from those that have suggested maintaining high levels of fitness, even if the thought of doing so is the last thing you want to do.
Given the physical and mental demands placed on us I would go almost as far as to say that it is compulsory.
Good luck with whatever you decide to do but my advise would be to stick it out for a while.
I joined initially with plans for only two years. It may just grow on you too.
sorry to hear that the job for you at least, is not all you hoped it would be.
The only people that pecieve the life of a FA to be glamourous are, in my experience, the ones on the outside looking in.
Your post doesnt indicate short or longhaul, full service or lowcost so specific comments based on the demands placed on FA's within these groups is difficult.
I was 22 and nearly in tears myself towards the end of my first sector out of training school.
Never in my life had I been so tired and was convinced that there was no way I could hack the sleep deprivation given how bad I felt at the time.
I almost convinced myself that the job wasnt for me.
Well, I stuck it out, developed [healthy] ways to cope and adjust and 16 years later I still believe that I have just about the best job in the world.
Sure it isn't perfect but nothing is. If I were you I would stick it out for as long as you can. You may find that you learn cope better with more experience.
Maybe make a list up of the pros and cons and make a decision based on which outweighs the other but please, forget looking for the glamour. It doesnt exist.
My crew and I all had a giggle the other night before going to work as we all had thoughts of resignation when the phone rang for call at 1.30 am Sydney time for a 14 hour tour of duty.
The thought that flashed through my head was, "what the hell am I doing this for". Well we did it, had a laugh and now all is forgotten.
Great advise from those that have suggested maintaining high levels of fitness, even if the thought of doing so is the last thing you want to do.
Given the physical and mental demands placed on us I would go almost as far as to say that it is compulsory.
Good luck with whatever you decide to do but my advise would be to stick it out for a while.
I joined initially with plans for only two years. It may just grow on you too.
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not happy jan
To not happy...... you've answered your own question.... if you're not happy then you have to follow your heart and instinct.
I have been cabin crew for 2years.... my first flight was 13hours and i hated every moment of it.... when i got home I cried and cried and didnt think i could do it anymore.However,I stuck with it and every flight i did made me more confident and you become stronger.
It does take time to adjust to the hours you work and it is knackering...whoever thinks being cabin crew is glamourous is mad!Its hard work trying to be nice to everyone, smiling all the time, and trying to please everyone for 13hours a day. You go home stinking of food, stinky toilets and have face ache, but does all those things outway your dream and the good aspects of the job?
Can i just ask is it the people you work with that are getting you down or the job itself?
The tips i can give you are.....
1) Dont feel that you have to be happy and smiley all the time.. we are not super human! Just be yourself! The passengers actually give you more respect for being you than portraying the tyipical airhostess image. I am just myself and i get so many complimentry letters sent in.
2) Have a laugh with the passengers and crew! Nothing makes you feel better than laughing....again the passengers love it too!
3) Dont feel that everyone is watching your every move. Just relax... if you know your job then just get on with it or ask if you dont know... dont feel embarassed!
4) If the passengers are WANT WANT WANT all the time, take deep breathes, swear at them behind the bulkhead or in the galley if it makes you feel better and then just carry on. For some strange reasons most passengers develope the brain of a child when they get on board and if thats how they act... thats how you treat them. No matter if they are nasty bits of work, treat it like a challenge. Be as nice as pie, dont let them get the better of you... keep thinking you stupid **** and smile! :-) Its them who show themselves up, not you! I make it my mission to get a smile from the horrible passengers... its such an enjoyable challenge and you can have fun doing it. The horrible passengers normally think you're the bee's knees when they get off the plane! Its fun so try it!
5) Dont let the passengers make you feel as if your their servant! You're primarily there for their safety! So be assertive when necessary and dont let them fluster you! You havent done months of training safety first aid etc just to be treated like a slave!
Ive worked with many girls that feel intimidated by the passengers and job..... don't.... remember why you're there, feel privilaged that you have been chosen out of many other people who's dream it is to be where you are and be proud of yourself.
If you're having problems with certain crew members, talk to your manager and they can make sure they are spoken to, as if they are being nasty to you, you can guarantee you're not the only one!!! Or if you are confident enough you confront them and say look.... if you have got a problem with me then just tell me.... we have got to work together and lets just get on...we don't have to be best buddies, but for the sake of a pleasant work environment lets clear the air.
You do get some hosties that do think they are the worlds greatest person, but just ignor them and again BE YOURSELF!
Finally....... if you just know in your heart of hearts it not what you want to do, then leave! There is no point in keeping at it if its making you ill. Like i said before, be proud of what you have achieved and just look at it that way.... you got to be an airhostess out of hundreds of thousands of wannabes and you gave it your best shot! Don't feel like you're giving in.
If you are really not sure what you want to do, then keep doing the job for a few more months, its a job you either love or hate and believe me... you will know soon if you dont now.
You can email me anytime you need to. You just need PMA (positive mental attitude)!!! You can do it girl! If i did it you can too!
All the best with whatever you decide
love
Sally (AIRHOSTIE)
I have been cabin crew for 2years.... my first flight was 13hours and i hated every moment of it.... when i got home I cried and cried and didnt think i could do it anymore.However,I stuck with it and every flight i did made me more confident and you become stronger.
It does take time to adjust to the hours you work and it is knackering...whoever thinks being cabin crew is glamourous is mad!Its hard work trying to be nice to everyone, smiling all the time, and trying to please everyone for 13hours a day. You go home stinking of food, stinky toilets and have face ache, but does all those things outway your dream and the good aspects of the job?
Can i just ask is it the people you work with that are getting you down or the job itself?
The tips i can give you are.....
1) Dont feel that you have to be happy and smiley all the time.. we are not super human! Just be yourself! The passengers actually give you more respect for being you than portraying the tyipical airhostess image. I am just myself and i get so many complimentry letters sent in.
2) Have a laugh with the passengers and crew! Nothing makes you feel better than laughing....again the passengers love it too!
3) Dont feel that everyone is watching your every move. Just relax... if you know your job then just get on with it or ask if you dont know... dont feel embarassed!
4) If the passengers are WANT WANT WANT all the time, take deep breathes, swear at them behind the bulkhead or in the galley if it makes you feel better and then just carry on. For some strange reasons most passengers develope the brain of a child when they get on board and if thats how they act... thats how you treat them. No matter if they are nasty bits of work, treat it like a challenge. Be as nice as pie, dont let them get the better of you... keep thinking you stupid **** and smile! :-) Its them who show themselves up, not you! I make it my mission to get a smile from the horrible passengers... its such an enjoyable challenge and you can have fun doing it. The horrible passengers normally think you're the bee's knees when they get off the plane! Its fun so try it!
5) Dont let the passengers make you feel as if your their servant! You're primarily there for their safety! So be assertive when necessary and dont let them fluster you! You havent done months of training safety first aid etc just to be treated like a slave!
Ive worked with many girls that feel intimidated by the passengers and job..... don't.... remember why you're there, feel privilaged that you have been chosen out of many other people who's dream it is to be where you are and be proud of yourself.
If you're having problems with certain crew members, talk to your manager and they can make sure they are spoken to, as if they are being nasty to you, you can guarantee you're not the only one!!! Or if you are confident enough you confront them and say look.... if you have got a problem with me then just tell me.... we have got to work together and lets just get on...we don't have to be best buddies, but for the sake of a pleasant work environment lets clear the air.
You do get some hosties that do think they are the worlds greatest person, but just ignor them and again BE YOURSELF!
Finally....... if you just know in your heart of hearts it not what you want to do, then leave! There is no point in keeping at it if its making you ill. Like i said before, be proud of what you have achieved and just look at it that way.... you got to be an airhostess out of hundreds of thousands of wannabes and you gave it your best shot! Don't feel like you're giving in.
If you are really not sure what you want to do, then keep doing the job for a few more months, its a job you either love or hate and believe me... you will know soon if you dont now.
You can email me anytime you need to. You just need PMA (positive mental attitude)!!! You can do it girl! If i did it you can too!
All the best with whatever you decide
love
Sally (AIRHOSTIE)
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Dear nothappyjan,
Have to say I agree with everything thats been said, so I wont repeat it.
Just to let you know, when I started flying I only intended to do it for 6 months then return to nursing. After my first flight I cried all the way home! I hated it. Couldnt believe id given up a good career for that. I hated every flight for about 6 months, then everything seemed to click. I flew for 10 years, and although I dont fly any more its the best job I have ever done. So far.
What im trying to say is, sometimes we feel we hate it, because its so different from anything else, we think we will never get the hang of it. It takes time. Once you know what you are doing you will either love it or hate it. If you can just give it a little time. What have you got to loose. Good luck Pinni.
Have to say I agree with everything thats been said, so I wont repeat it.
Just to let you know, when I started flying I only intended to do it for 6 months then return to nursing. After my first flight I cried all the way home! I hated it. Couldnt believe id given up a good career for that. I hated every flight for about 6 months, then everything seemed to click. I flew for 10 years, and although I dont fly any more its the best job I have ever done. So far.
What im trying to say is, sometimes we feel we hate it, because its so different from anything else, we think we will never get the hang of it. It takes time. Once you know what you are doing you will either love it or hate it. If you can just give it a little time. What have you got to loose. Good luck Pinni.
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If you hate it
Well, here is what I can say from my own experience.
When I first started flying, I wasn't sure whether I liked it or not, because I was confused, didn't really know what I was doing, I was tired etc..
After the initial "shock" was over, I absolutely loved it!
I couldn't wait to get on the A/C, meet and talk to pax, I enjoyed it so much I thought I would always work as CC.
But then after a couple of years I slowly started to loose my excitement. I didn't get a "buzz" from going to work any more. Then I started to realise I wasn't looking forward to going to work any more. ... I think this is where I shoul have realised it was time to leave. I didn't ...
I ended up hating my job. This is when I left and felt so releived and happy! I took all the good memories with me, it'll last me a while.
Anyway, what I am trying to say is - hang on a little bit, just in case you are still in an "initial shock" period. Then if you still hate it - leave. There is nothing worse than doing a job you hate - it ruins your life.
And it is true - you either love it or hate it.
Hope this helps!
When I first started flying, I wasn't sure whether I liked it or not, because I was confused, didn't really know what I was doing, I was tired etc..
After the initial "shock" was over, I absolutely loved it!
I couldn't wait to get on the A/C, meet and talk to pax, I enjoyed it so much I thought I would always work as CC.But then after a couple of years I slowly started to loose my excitement. I didn't get a "buzz" from going to work any more. Then I started to realise I wasn't looking forward to going to work any more. ... I think this is where I shoul have realised it was time to leave. I didn't ...
I ended up hating my job. This is when I left and felt so releived and happy!
I took all the good memories with me, it'll last me a while.Anyway, what I am trying to say is - hang on a little bit, just in case you are still in an "initial shock" period. Then if you still hate it - leave. There is nothing worse than doing a job you hate - it ruins your life.
And it is true - you either love it or hate it.
Hope this helps!
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I think you need to ask yourself why you wanted to be a flight attendant in the first place. Write the answer down and read it aloud. Ask yourself then, is my heart saying this is true? You can never lie to yourself you will know. Your wants and likes might have changed through the years...
If you can take a week or two off do it and see what you think then. Give yourself time to reflect. Will you miss the people you work with and the work you do and the lifestyle or are you happier on the "ground"?
Try to see what aspects of the job you like most and which you hate. What is it that you hate. Again write it all down. Is it the customer service, flying, life-style. See if there are any other jobs out there which involve something you love and not the stuff that you don't like.
You could also see a psychologist. Maybe it's not the job that you hate but something totally unrelated, some "unfinished business".
Always remember you're not alone, there are always people that would love to help you, you just have to ask.
You will be fine! Take care!
Neti
If you can take a week or two off do it and see what you think then. Give yourself time to reflect. Will you miss the people you work with and the work you do and the lifestyle or are you happier on the "ground"?
Try to see what aspects of the job you like most and which you hate. What is it that you hate. Again write it all down. Is it the customer service, flying, life-style. See if there are any other jobs out there which involve something you love and not the stuff that you don't like.
You could also see a psychologist. Maybe it's not the job that you hate but something totally unrelated, some "unfinished business".
Always remember you're not alone, there are always people that would love to help you, you just have to ask.
You will be fine! Take care!
Neti
Join Date: Sep 2001
Location: Hong Kong
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From a passenger's perspective, AIRHOSTIE's tips are spot on... if you work for one of the middle ranking airlines (BA, Qantas, etc) you will fit in well if you follow them.
However, if you have the good fortune to work for one of the top ranking airlines (in most passenger surveys), e.g. SQ or CX, then then points 1) and 5) don't really work. To fit in there you DO need to be happy and smiling pretty much all of the time, and, particularly if you work the J or F cabins then you are there to satisfy the passenger's every reasonable whim.
Pretty well all major airlines reach acceptable levels of safety - what differentiates the best airlines is the level of such service, and that is main reason why I will often go some way out of my way to fly CX (or SQ). At the end of the day it is the customers in the premium cabins who contribute the greater part of your salary and your primary role as cabin crew is to make us get off the plane wishing the flight hadn't come to an end. That happens for me about 80% of the time on CX, and about 10-20% on BA/AA/QF.
However, if you have the good fortune to work for one of the top ranking airlines (in most passenger surveys), e.g. SQ or CX, then then points 1) and 5) don't really work. To fit in there you DO need to be happy and smiling pretty much all of the time, and, particularly if you work the J or F cabins then you are there to satisfy the passenger's every reasonable whim.
Pretty well all major airlines reach acceptable levels of safety - what differentiates the best airlines is the level of such service, and that is main reason why I will often go some way out of my way to fly CX (or SQ). At the end of the day it is the customers in the premium cabins who contribute the greater part of your salary and your primary role as cabin crew is to make us get off the plane wishing the flight hadn't come to an end. That happens for me about 80% of the time on CX, and about 10-20% on BA/AA/QF.
Join Date: Oct 2003
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leemo you dont live in asia then?
safety maybe the primary concern but its not the ONLY concern if you want a poular profitable company that people will talk about, fly again and recommend to their friends.
like it or not CC are the face of the airline industry.
us ugly bu@@ers at the pointy end have 2 concerns, safety and efficiency, (otp) but foregoing a calamity its the CC that bring the punters back time and time again.
for your tireless work/efforts/smiles we are all thankful.
jan: my only suggestion is to throw some of you own personality into your work. you were recruited because you were personable and capable.........let it show, try to have fun with it (even the crappy bits!)
come up the front, bring a coffee, sit down, put your feet up and b1tch to us........we're great at moaning - or havent you noticed yet!???
safety maybe the primary concern but its not the ONLY concern if you want a poular profitable company that people will talk about, fly again and recommend to their friends.
like it or not CC are the face of the airline industry.
us ugly bu@@ers at the pointy end have 2 concerns, safety and efficiency, (otp) but foregoing a calamity its the CC that bring the punters back time and time again.
for your tireless work/efforts/smiles we are all thankful.
jan: my only suggestion is to throw some of you own personality into your work. you were recruited because you were personable and capable.........let it show, try to have fun with it (even the crappy bits!)
come up the front, bring a coffee, sit down, put your feet up and b1tch to us........we're great at moaning - or havent you noticed yet!???
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Join Date: Nov 2001
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Felix Ligher,
What I mean is by aviation laws we are only there for safety reasons, service comes 2nd.
I totally agree that we are the face of the airline and love being so. I enjoy working with people and try to give our customers the best experience possible BUT draw the line at being treated like a servant.
I have watched the treatment of SQ crew by customers (Asian and caucasian Australian) and its been disgusting. I think QF crew would have something to say if they were spoken to in the same way.
Anyway this is getting off topic. I just hope NotHappyJan starts to enjoy the job. Its fantastic and beats sitting in an office all day.
What I mean is by aviation laws we are only there for safety reasons, service comes 2nd.
I totally agree that we are the face of the airline and love being so. I enjoy working with people and try to give our customers the best experience possible BUT draw the line at being treated like a servant.
I have watched the treatment of SQ crew by customers (Asian and caucasian Australian) and its been disgusting. I think QF crew would have something to say if they were spoken to in the same way.
Anyway this is getting off topic. I just hope NotHappyJan starts to enjoy the job. Its fantastic and beats sitting in an office all day.
Join Date: Feb 2004
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Not happy Jan
Hi there
This is my very 1st posting
I have been reading for ages and always thought that is all I would ever do but have read with great interest all your comments and think WELL maybe these great [mainly FABULOUS] group of Crew and wantAbees with and without wings could help me.
1st Not Happy Jan
I wish I was you I know that’s easy for me to say as I have never been fortunate enough to actually get my wings, have been on the short list a couple of times, once just before pilots dispute then again just before AN fell over.
Having work in the Industry for 14 years I do feel for you, you are either an AIRLINE person or not there are unfortunately a lot of F/A’s and Ground Staff alike who HATE the job and should leave, but love the money and travel benefits so never will they make it hard for those of us that still believe that the Airline industry is ONE of SERVICE.
Unfortunately my job was taken from me along with about 16000 others, I am a lot older than most wanting to fly BUT I do and I will keep trying until my zimmer frame won't fit down the aisle as I believe people that have worked in this specialize industry know it is NOT a JOB but a way of life. They become your family as you are often with them in some of the most exciting & fun times of your life but they are also there is many of the saddest and worst times as well.
Hang in there baby, give it a go
If you are completely new to the industry then be awhere there will be a huge adjustment period for you and in 6 months if you still hate it THEN revaluate & see what YOU want to do.
Follow Your heart, oh and if you do decide to resign let me know and you can give them my name and address, tell them I will be there tomorrow.
Nite Nite
This is my very 1st posting
I have been reading for ages and always thought that is all I would ever do but have read with great interest all your comments and think WELL maybe these great [mainly FABULOUS] group of Crew and wantAbees with and without wings could help me.
1st Not Happy Jan
I wish I was you I know that’s easy for me to say as I have never been fortunate enough to actually get my wings, have been on the short list a couple of times, once just before pilots dispute then again just before AN fell over.
Having work in the Industry for 14 years I do feel for you, you are either an AIRLINE person or not there are unfortunately a lot of F/A’s and Ground Staff alike who HATE the job and should leave, but love the money and travel benefits so never will they make it hard for those of us that still believe that the Airline industry is ONE of SERVICE.
Unfortunately my job was taken from me along with about 16000 others, I am a lot older than most wanting to fly BUT I do and I will keep trying until my zimmer frame won't fit down the aisle as I believe people that have worked in this specialize industry know it is NOT a JOB but a way of life. They become your family as you are often with them in some of the most exciting & fun times of your life but they are also there is many of the saddest and worst times as well.
Hang in there baby, give it a go
If you are completely new to the industry then be awhere there will be a huge adjustment period for you and in 6 months if you still hate it THEN revaluate & see what YOU want to do.
Follow Your heart, oh and if you do decide to resign let me know and you can give them my name and address, tell them I will be there tomorrow.
Nite Nite
Join Date: Jan 2004
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Thanks for your praise Ascent!
But to Christep the traveller.... Dont get me wrong, us hosties do pretty much smile all the time and do what we can to please our passengers. My tips are all valid as my airline won Which Magazines survey of airline of the year 2003! Its our customer service that won the award and for our personal touches
From a Hosties point of view my tips will help...if you dont feel like smiling all the time its not a crime, as long as you are not rude and give the best you can give with a smile to the passengers thats all you need.
Most Hosties are naturally born smilers and people persons anyway, so my advice was for "nothappyjan" to be herself.
The airline i work for has its ups and downs but generally its a very nice airline to work for and our passengers come back time and time again.
As you are a passenger you only see the picture you're given to see...... its totally different behind the scenes of how a hostie gets through a day and what we feel.
Anyway.....keep enjoying your travels and maybe one day you may fly on my plane and then you'll see what service really is!
Leemo.... I totally agree with you... and Felix Lighter.... I guess being FD you could only come up with an answer like that!
Safety on an aircraft does come first at all times! You have to be prepared for the unexpected all the time.... all the smiles and cups of tea and coffee in the world arent going to help us if there was an emergency.
CC don't go through months of "smile" training do we?
Do FD go through months of slime and multi-ego training or does that come naturally...because i have to say... most of you are very good at it!
But to Christep the traveller.... Dont get me wrong, us hosties do pretty much smile all the time and do what we can to please our passengers. My tips are all valid as my airline won Which Magazines survey of airline of the year 2003! Its our customer service that won the award and for our personal touches
From a Hosties point of view my tips will help...if you dont feel like smiling all the time its not a crime, as long as you are not rude and give the best you can give with a smile to the passengers thats all you need.
Most Hosties are naturally born smilers and people persons anyway, so my advice was for "nothappyjan" to be herself.
The airline i work for has its ups and downs but generally its a very nice airline to work for and our passengers come back time and time again.
As you are a passenger you only see the picture you're given to see...... its totally different behind the scenes of how a hostie gets through a day and what we feel.
Anyway.....keep enjoying your travels and maybe one day you may fly on my plane and then you'll see what service really is!
Leemo.... I totally agree with you... and Felix Lighter.... I guess being FD you could only come up with an answer like that!
Safety on an aircraft does come first at all times! You have to be prepared for the unexpected all the time.... all the smiles and cups of tea and coffee in the world arent going to help us if there was an emergency.
CC don't go through months of "smile" training do we?
Do FD go through months of slime and multi-ego training or does that come naturally...because i have to say... most of you are very good at it!