Felix Ligher,
What I mean is by aviation laws we are only there for safety reasons, service comes 2nd.
I totally agree that we are the face of the airline and love being so. I enjoy working with people and try to give our customers the best experience possible BUT draw the line at being treated like a servant.
I have watched the treatment of SQ crew by customers (Asian and caucasian Australian) and its been disgusting. I think QF crew would have something to say if they were spoken to in the same way.
Anyway this is getting off topic. I just hope NotHappyJan starts to enjoy the job. Its fantastic and beats sitting in an office all day.