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Qantas Smiles: shareholders and executives grin, customers and staff grit their

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Qantas Smiles: shareholders and executives grin, customers and staff grit their

Old 25th Jul 2022, 14:07
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Originally Posted by Paragraph377 View Post
These are issues NOT caused by COVID. They are issues mainly caused by Qantas business decisions at the top.
Agree 100%. Airlines blame Covid but our onwards journey on Emirates went extremely smoothly. It must be extremely frustrating for crew when they see basics, like forgetting to fill the aircraft with water, being ignored. And this cost-cutting in the long run will end up costing more than it saves (delays, hull damage, loss of business, etc.)
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Old 26th Jul 2022, 04:28
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Airlines blame Covid but our onwards journey…
The ready made excuse across all businesses at present is Covid or Putin. Tell me why lettuce is $7 and ULP varies by 50 cents per litre around the country.
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Old 26th Jul 2022, 07:34
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Originally Posted by Icarus2001 View Post
The ready made excuse across all businesses at present is Covid or Putin. Tell me why lettuce is $7 and ULP varies by 50 cents per litre around the country.
You are correct. Joyce played the Government well. He took $2b dollars from the taxpayers and instead of keeping staff employed he culled the workforce by almost one third, ensuring that the books look amazing and corporate bonuses are reactivated. it is outrageous selfish behaviour and his primary concern is himself. Not unusual for a CEO that’s for sure, it’s just that he has done it so openly it is nauseating.

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Old 27th Jul 2022, 05:27
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Originally Posted by unobtanium View Post
wrong, qantas and exec's are soly responsible and deserve full credit for every advantage there department makes, but are fully not responsible for any issues or wrong decision's.
Wrong, they are accountable, not responsible. Responsibility lay with the persons that create the outcome. Do the work. The executive are accountable for the outcome.
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Old 27th Jul 2022, 05:29
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Originally Posted by Lead Balloon View Post
The are all “customer service businesses”. Funny one, PJ!

Qantas is in the business of making a profit. While ever sheeple continue to pay in advance to line up and be treated like shit, Qantas will continue to make a profit and everyone will stay happy.
Umm, isn't every listed business in the business of generating profits for their shareholders. Your Super fund depends on those companies generating profits doesn't it?
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Old 27th Jul 2022, 05:33
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Originally Posted by Paragraph377 View Post
There has also been a huge increase in hull damage since the mainline ports were outsourced. In particular there has been lots of damage to cargo doors and fuselages, engine cowls and wings from GSE contact. Then there are the incorrect LIR’s, incorrectly loaded ULD’s and stuff ups with catering, water, even the shitter trucks! And we haven’t even mentioned the customer service issues ranging from lost bags, delayed flights, cancelled These are issues NOT caused by COVID. They are issues mainly caused by Qantas business decisions at the top.

Alan has shaved QF down to the marrow and now it’s the chickens have come home to roost.
Qantas has been using third-party ground handlers in many ports for decades. Seemed to be no issue then. And, aren't most of the third party ground handlers using ex QF employees anyway? Plus - QF engineers/pilots make errors all the time. Go look at ATSB site... No one is fallible. Insourced or outsourced.
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Old 27th Jul 2022, 05:50
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Umm, isn't every listed business in the business of generating profits for their shareholders. Your Super fund depends on those companies generating profits doesn't it?
Umm, isn't an airline business all about transporting people ? 🤔

I always thought the AS in QANTAS meant "aerial service" and not "ASTOUNDING SUPER"
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Old 27th Jul 2022, 06:00
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Originally Posted by John Citizen View Post
Umm, isn't an airline business all about transporting people ? 🤔
That's what it's doing.

Originally Posted by John Citizen View Post
I always thought the AS in QANTAS meant "aerial service" and not "ASTOUNDING SUPER"
There is no "aerial service" if there are no profits...


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Old 27th Jul 2022, 11:19
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Originally Posted by T-Vasis View Post


There is no "aerial service" if there are no profits...
yes, but more profit doesn’t seem to equal more ‘aerial service’. If we don’t have mechanisms in place to constrain the bottomless appetites of executives and major shareholders we end up with the situation as it stands. Many other industries are very much reliant on a well run aviation sector and have their profits hurt by the soft treatment qantas gets from the government. This is where things like sensible labour laws and regulated service guarantees start to come in.

Last edited by walesregent; 27th Jul 2022 at 11:53.
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Old 27th Jul 2022, 13:48
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Originally Posted by T-Vasis View Post
There is no "aerial service" if there are no profits...
And there are no profits if there is no aerial service, or at least there are no sustainable profits if there is no service that is of sufficient quality to continue to attract customers to sustain the profit.

I want the companies in which I invest to generate sustainable profits. Qantas continues to trade and generate profits on its brand. But its brand is being trashed (and has already been trashed for many of us). Qantas's shareholders must be very relieved at all those stories about all those sheeples who continue to line up to pay in advance to be treated like shit. But I'm guessing that many shareholders get that strong uneasy feeling in the nether regions each time a customer goes public with some horror story.

(I'll dig up some stuff by that pinko, commie, leftie Nobel Prize winner Joseph Stiglitz showing that the singular focus on maximising shareholder value is easy in the short term but wrong in the long run.)

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Old 27th Jul 2022, 16:13
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Originally Posted by T-Vasis View Post
aren't most of the third party ground handlers using ex QF employees anyway?
So the ground handlers know what they're doing because they're ex QF? Our aircraft was on the stand ready to push off but with without water. Cap'n Tom called for a water truck and it arrived empty. The ground handlers were clueless.
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Old 27th Jul 2022, 18:57
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1. The company must maximise profits in the long term. Any idiot can fiddle the books for a few years by cutting staff, postponing maintenance and financial engineering, e.g.: dicking with provision accounts.

2. The cuts were made because the management ******** in charge has the management accounts and accountability set up wrongly (ie: silos). So Mr. ground handling gets a gold star for cost reduction. However Mr. Operations and Mr. Engineering get increased costs for delays and repairs because of ground handling stuff ups. The management speak term for this is called “sub optimisation” as each segment manager seeks their own departments profitability without regard to other departments. The head ******** , Alan Joyce, is responsible for this situation.

3.There will be a measurable cost in the national accounts for this stupidity. It affects QF market share and tourism.

P. S. I chucked bags during a few strikes many many years ago. It is not a completely unskilled task. It requires intelligent pacing and planning to achieve the required accuracy and reliability shift after shift and day after day. It is not a job for the lowest paid.

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Old 27th Jul 2022, 22:45
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Originally Posted by T-Vasis View Post
Qantas has been using third-party ground handlers in many ports for decades. Seemed to be no issue then. And, aren't most of the third party ground handlers using ex QF employees anyway? Plus - QF engineers/pilots make errors all the time. Go look at ATSB site... No one is fallible. Insourced or outsourced.
Australian ports(except the very small ones) used qantas employed ground handlers,overseas ports used 3rd party companies as it made no sense to have their own employees for a small amount of flights.
You will find there are basically no ex QF employees working for the contractors,probably due to the crap pay/hrs being offered.
Anyway,as per usual the denial continues,ex kiwi farmer AD was on radio yesterday claiming the lost bag figures were no worse than pre covid & the call centre wait times are no problem!
I wouldnt have thought it was too hard to read the room but apparently he doesnt give a sh.. about anything except his fat pay packet.
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Old 28th Jul 2022, 02:33
  #74 (permalink)  
 
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The new model seems to be gaslighting. A lie repeated often and emphatically takes on the patina of truth. Eventually in a Trumpian post fact world the truth is whatever you can be convinced it is. .
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Old 28th Jul 2022, 06:54
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Originally Posted by Australopithecus View Post
The new model seems to be gaslighting. A lie repeated often and emphatically takes on the patina of truth. Eventually in a Trumpian post fact world the truth is whatever you can be convinced it is. .
They certainly took notes over the last six years. They might find, though, that that is a card that can only be played once. People may put up with up internally drowning in support of their brand of politics, but you watch their outrage if you start blaming them for long queues at security and losing their luggage.
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Old 29th Jul 2022, 04:42
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Originally Posted by Australopithecus View Post
The new model seems to be gaslighting. A lie repeated often and emphatically takes on the patina of truth. Eventually in a Trumpian post fact world the truth is whatever you can be convinced it is. .
Love it! LMAO

If only it WEREN’T true……
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Old 31st Jul 2022, 15:36
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Originally Posted by Australopithecus View Post
A lie repeated often and emphatically takes on the patina of truth.
As notably stated by "Joey the Crip", Joseph Goebbels, and he would know.
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Old 8th Aug 2022, 08:53
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Looks like QF is asking executives to help out with loading bags a few days a week.

I’m sure the Swissport bloke on $20 an hour will welcome them with wide arms… expect a few “copped a bag to the face” injuries.

Last edited by aussieflyboy; 8th Aug 2022 at 09:55.
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Old 8th Aug 2022, 09:09
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Originally Posted by aussieflyboy View Post
Looks like QF is asking executives to help out with loading bags a few days a week.

I’m sure the Swissport bloke on $20 an hour will welcome them with wide arms… expect a few ‘copped a bag to the face’ injuries.
Perhaps a few 737 flights with a couple of tonnes of freight or 120 heavy Samsonite bags in the rear cargo hold on the tarmac in Darwin? That will have them scurrying back to their air conditioned sanctuaries in Mascot.
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Old 8th Aug 2022, 09:22
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Looks like QF is asking executives to help out with loading bags a few days a week.
That's probably the only time those particularly QCC (Head office) dwellers will be referred to as executives. Those who see themselves as executives are the ones who are 'volunteering' their staff to confront the bag snatchers….probably whilst they have a coffee meeting in 'The Street' at the 'Campus'.
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