Qantas Smiles: shareholders and executives grin, customers and staff grit their
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Join Date: Feb 2007
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Qantas Smiles: shareholders and executives grin, customers and staff grit their
He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries.
The Swissport issue isn’t going away. It will get worse and worse. They had enough trouble handling the Tiger and Pacific Blue contracts back in the day let alone all this.
We just saw a Swissport group of trainees under our nose in Melbourne. I take no pleasure in reporting that we both thought it looked like a far side cartoon.
There's new swissport trainees at every single port they operate at, every single day. I'm not sure how anyone can even be trained anymore - at the rate they leave, the new guy delivering the training hasn't been there long enough to even know anything.
He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries.
Join Date: Oct 2013
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For everybody who has access to twitter & im sure facebook would be similar,have a read of whats being posted about AJ & his greed & his complete disregard for anyone or anything other than himself & his self serving interest.
He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries.
He has destroyed the reputation of Qantas single handedly & is answerable to nobody it seems,his greed & arrogance has no boundaries.
Privatised profits - Socialised debt. You don't need to worry about what customers think when the Government's money printer has your back
Join Date: Jul 2008
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Within my friends and family group every one of them that has flown recently have had bags lost. One couple twice on their honeymoon trip.
The same couple were punted off their flights as someone failed to process their FF points flights correctly and failed to tell them. Only found out a few days before their departure when they enquired where their tickets were. Took literally days on the phone and a trip to the airport to find someone that was willing and able to help get flights sorted.
Truly appalling customer service.
AJ has finally achieved his goals. Full service pricing, LCC service levels.
The same couple were punted off their flights as someone failed to process their FF points flights correctly and failed to tell them. Only found out a few days before their departure when they enquired where their tickets were. Took literally days on the phone and a trip to the airport to find someone that was willing and able to help get flights sorted.
Truly appalling customer service.
AJ has finally achieved his goals. Full service pricing, LCC service levels.
Ironically this is a very weak position to be in. The government is far more ruthless than QF and when they want a “little more” in return for their help, the only option AJ has is to give them what they want or risk losing the backing. QF has very little to offer the travelling public and when the government backing dries up, so does the company. QF is a house of cards unfortunately.
I remember back when Ansett collapsed , the quality of onboard catering for both crew and pax went woefully downhill almost over night. It was so obvious that once they didn't have a competitor, QF were happy to say why look after pax?, They've got no choice now!! It wasn't good will delivering a service, it was just to keep in the game. Once the opposition was gone, they showed their disdain for the travelling public. A number of years later, I read that one of the QF upper execs, Strambi possibly, admitted that the ball was dropped by them big time with that awful display of arrogance.
I reckon that's what will happen this time - Joyce has totally destroyed in every way this airline and reaps the bonuses of reduced costs - face it, he's brilliant - no service means no costs, right?!. Move forward a couple of years, 10,000 bags lost, 10,000 complaints of no phones being answered, 10,000 complaints of refunds impossible to get - Joyce will meekly say yes we got that wrong and we're making amends now. But its all too late - bonus has already been spent on a new harbourside mansion.
I reckon that's what will happen this time - Joyce has totally destroyed in every way this airline and reaps the bonuses of reduced costs - face it, he's brilliant - no service means no costs, right?!. Move forward a couple of years, 10,000 bags lost, 10,000 complaints of no phones being answered, 10,000 complaints of refunds impossible to get - Joyce will meekly say yes we got that wrong and we're making amends now. But its all too late - bonus has already been spent on a new harbourside mansion.
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I remember back when Ansett collapsed , the quality of onboard catering for both crew and pax went woefully downhill almost over night. It was so obvious that once they didn't have a competitor, QF were happy to say why look after pax?, They've got no choice now!! It wasn't good will delivering a service, it was just to keep in the game. Once the opposition was gone, they showed their disdain for the travelling public. A number of years later, I read that one of the QF upper execs, Strambi possibly, admitted that the ball was dropped by them big time with that awful display of arrogance.
I reckon that's what will happen this time - Joyce has totally destroyed in every way this airline and reaps the bonuses of reduced costs - face it, he's brilliant - no service means no costs, right?!. Move forward a couple of years, 10,000 bags lost, 10,000 complaints of no phones being answered, 10,000 complaints of refunds impossible to get - Joyce will meekly say yes we got that wrong and we're making amends now. But its all too late - bonus has already been spent on a new harbourside mansion.
I reckon that's what will happen this time - Joyce has totally destroyed in every way this airline and reaps the bonuses of reduced costs - face it, he's brilliant - no service means no costs, right?!. Move forward a couple of years, 10,000 bags lost, 10,000 complaints of no phones being answered, 10,000 complaints of refunds impossible to get - Joyce will meekly say yes we got that wrong and we're making amends now. But its all too late - bonus has already been spent on a new harbourside mansion.
How do companies fail? Slowly for a long time, the all at once. If QF had a fully engaged competitor we would be toast. Well done. The kind you smell just before stroking out.