PPRuNe Forums - View Single Post - Qantas Smiles: shareholders and executives grin, customers and staff grit their
Old 27th Jul 2022, 04:33
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PPRuNeUser0198
 
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Originally Posted by Paragraph377
There has also been a huge increase in hull damage since the mainline ports were outsourced. In particular there has been lots of damage to cargo doors and fuselages, engine cowls and wings from GSE contact. Then there are the incorrect LIR’s, incorrectly loaded ULD’s and stuff ups with catering, water, even the ****ter trucks! And we haven’t even mentioned the customer service issues ranging from lost bags, delayed flights, cancelled These are issues NOT caused by COVID. They are issues mainly caused by Qantas business decisions at the top.

Alan has shaved QF down to the marrow and now it’s the chickens have come home to roost.
Qantas has been using third-party ground handlers in many ports for decades. Seemed to be no issue then. And, aren't most of the third party ground handlers using ex QF employees anyway? Plus - QF engineers/pilots make errors all the time. Go look at ATSB site... No one is fallible. Insourced or outsourced.
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