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Qantas Smiles: shareholders and executives grin, customers and staff grit their

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Qantas Smiles: shareholders and executives grin, customers and staff grit their

Old 29th Jun 2022, 03:21
  #41 (permalink)  
 
Join Date: Jul 2008
Location: Sydney
Age: 64
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Originally Posted by Paragraph377 View Post
Another anti-staff and vindictive human being as CEO.
It has been said many times but would love to hear a conversation between her and Mr Wirth in regards to unions, employees, strikes and industrial relations.
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Old 29th Jun 2022, 04:12
  #42 (permalink)  
 
Join Date: Oct 2013
Location: New Zealand
Age: 69
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Originally Posted by 73to91 View Post
It has been said many times but would love to hear a conversation between her and Mr Wirth in regards to unions, employees, strikes and industrial relations.
One can only imagine. Perhaps the conversation would be similar to what the shafted 2,000 ramp staff are saying about Wirth and Alan? 😊
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Old 29th Jun 2022, 06:08
  #43 (permalink)  
 
Join Date: Jul 2011
Location: Al's Diner
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My money would be on Vanessa Hudson as the next CEO, OW has always been in marketing, PR, loyalty roles and would unlikely have the financial experience yet to be CEO. If the board were looking at their CV’s side by side, VH wins hands down and it is the board that selects the next CEO, not AJ.

VH has been getting increasing media attention and recently did the investor world tour with AJ. She is responsible for a pretty good fuel hedging strategy and has reduced Covid induced debt by $1.5b, all impressive stuff for the board to look at.
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Old 29th Jun 2022, 07:58
  #44 (permalink)  
 
Join Date: Dec 2004
Location: melbourne
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Originally Posted by Paragraph377 View Post
It’s a good thing for Alan that the same rule of thumb doesn’t apply to him. Otherwise he would never get his bonus.

I reckon 12 months to go and then the Irishman will bail on the back of his huge 2022/23 bonus. Then he will tick another ‘politically correct’ box and put Olivia Wirth in the big chair. He absolutely loves her. Another anti-staff and vindictive human being as CEO.
You are 100% correct about her,vindictive is so accurate along with hatchet face & a smile so fake it makes you want to throw up.
I didnt think there was anyone who was more anti staff than the current ceo but now thinking she may just raise the bar.
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Old 21st Jul 2022, 09:46
  #45 (permalink)  
 
Join Date: Jan 2009
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Just when you thought you'd heard it all...Qantas rebooked a family but put their 13-month-old girl on flight by herself. Oh, then forced the family to endure 20 hours on hold, and to wait another 12 days before they could get them on a flight home as a group.

As Macca's would say, I'm lovin' it!
A young couple was left “seething” at Qantas after realising the airline had rebooked their 13-month-old daughter onto a different flight from them in the middle of their family holiday.

Stephan and Andrew Braham said they had to spend 20 hours on hold to fix the issue while on a trip through Europe with their baby daughter. Their flight home to Australia was cancelled, meaning they had to be rebooked onto a different flight. Their daughter was booked onto a different plane.

“They said they hadn’t done anything wrong because they did book her a ticket. Initially, they denied any liability. That’s Qantas,” Ms Braham told Channel 9’s Today Show. “We spent 20 hours 47 minutes and 13 seconds on the phone to Qantas over a 24-hour period, and over 55 separate phone calls, before they finally agreed to book us on new flights home.”

Qantas said it “sincerely apologises” to the family. The airline blamed a “back-end administrative error” which caused the 13-month-old child to be moved to a different flight automatically.
I genuinely wonder how much longer Qantas can keep this kind of treatment up, though with the lack of viable competition in the domestic market one could well argue "Indefinitely!"
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Old 21st Jul 2022, 18:44
  #46 (permalink)  
 
Join Date: Sep 2007
Location: Australia
Posts: 234
While it’s terrible treatment, a huge [email protected]&up and the blame lies squarely at the feet of AD, it’s worth remembering that the pathetic excuse for a ‘journalist’ in this country is currently riding the wave of qantas clickbait. As soon as someone else pisses on the roof of the SCG, or a ‘celebrity gets married or is seen at Starbucks in a tracksuit, the stories will change. The treatment will remain the same but it just won’t appear in our wonderful media everyday. S
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Old 21st Jul 2022, 21:28
  #47 (permalink)  
 
Join Date: Dec 2004
Location: melbourne
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Originally Posted by KRviator View Post
Just when you thought you'd heard it all...Qantas rebooked a family but put their 13-month-old girl on flight by herself. Oh, then forced the family to endure 20 hours on hold, and to wait another 12 days before they could get them on a flight home as a group.

As Macca's would say, I'm lovin' it!

I genuinely wonder how much longer Qantas can keep this kind of treatment up, though with the lack of viable competition in the domestic market one could well argue "Indefinitely!"
Theres a new excuse 'back end admin error'!
I wonder which 1 of Al's back slapping cronies got a bonus for thinking that 1 up.
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Old 24th Jul 2022, 07:03
  #48 (permalink)  
 
Join Date: Jul 2008
Location: Australia
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AJ has done his job, he has turned mainline into Jetstar:

https://www.abc.net.au/news/2022-07-...pact/101262422

This is why Dixon chose him in the first place.
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Old 24th Jul 2022, 07:38
  #49 (permalink)  
 
Join Date: Jun 2018
Location: Melbourne
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Qantas used to be the one and only dream destination for pilots and FAs, it has been on a wild downhill ride for a long time now. I wouldn’t feel proud to tell anyone I was a Qantas pilot anymore. As someone recently put it, the airline has gone from the national ace to the national disgrace.
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Old 24th Jul 2022, 07:51
  #50 (permalink)  
 
Join Date: Oct 2013
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Originally Posted by Lookleft View Post
AJ has done his job, he has turned mainline into Jetstar:

https://www.abc.net.au/news/2022-07-...pact/101262422

This is why Dixon chose him in the first place.
Very true. The days of Qantas being the envy of other airlines is long gone. Strong James kept the airline in the quality stakes until handing the baton to Darth Dixon. Initially Dixon kept the quality approach alive but then succumbed to cost cutting and executive bonuses so he kept chipping away at the fabric that Qantas was known for - safety, quality and pride. When old scrotum face appointed Joyce as his successor he knew that Alan would be the one to turn QF into just another LCC. The shareholders got a chubby.

Anyhoo, the Qantas Board and the shareholders love Alan. Olivia loves Alan. The Politicians sitting in the Chairman’s Lounge love Alan. And of course, Alan loves Alan.

But one must wonder how much longer now until Andrew David (never was a shining star anyway) is thrown under the bus. The peasants are looking for a carcass to rip their teeth into so I imagine Mr David will be Alan’s scarification lamb. He as already put his hand up to receive punishment and ‘take one on behalf of the team’. Foolish lapdog.

https://australianaviation.com.au/20...ines-problems/

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Old 24th Jul 2022, 08:16
  #51 (permalink)  
 
Join Date: Dec 2004
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Originally Posted by Paragraph377 View Post
Very true. The days of Qantas being the envy of other airlines is long gone. Strong James kept the airline in the quality stakes until handing the baton to Darth Dixon. Initially Dixon kept the quality approach alive but then succumbed to cost cutting and executive bonuses so he kept chipping away at the fabric that Qantas was known for - safety, quality and pride. When old scrotum face appointed Joyce as his successor he knew that Alan would be the one to turn QF into just another LCC. The shareholders got a chubby.

Anyhoo, the Qantas Board and the shareholders love Alan. Olivia loves Alan. The Politicians sitting in the Chairman’s Lounge love Alan. And of course, Alan loves Alan.

But one must wonder how much longer now until Andrew David (never was a shining star anyway) is thrown under the bus. The peasants are looking for a carcass to rip their teeth into so I imagine Mr David will be Alan’s scarification lamb. He as already put his hand up to receive punishment and ‘take one on behalf of the team’. Foolish lapdog.

https://australianaviation.com.au/20...ines-problems/
He needs to go under the bus along with the rest of them.
All they do is deny deny deny,it is never their fault & evetybody else is wrong.
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Old 24th Jul 2022, 08:46
  #52 (permalink)  
 
Join Date: Aug 2009
Location: Australia
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Originally Posted by Potsie Weber View Post
have the financial experience yet to be CEO".

She is responsible for a pretty good fuel hedging strategy and has reduced Covid induced debt by $1.5b, all impressive stuff for the board to look at.
VH did not come from a financial background. She was sales...

And she isn't responsible for full hedging and debt reduction. The teams that do that work are responsible...

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Old 24th Jul 2022, 09:27
  #53 (permalink)  
 
Join Date: Feb 2011
Location: Oz
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They really need a external, with that everyone usually resigns which can only be a good thing, and probably what the company actually needs. It’s no trade secret that this place needs new blood and is craving some form of new direction.

Goyder could pull one of his mates over from Wesfarmers. I mean they are all customer service businesses after all. However it really depends if he is just a puppet and Alan will be the one picking his replacement. That’s the sort of vibe I get with this setup.
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Old 24th Jul 2022, 22:39
  #54 (permalink)  
 
Join Date: Nov 2001
Location: Australia/India
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The are all “customer service businesses”. Funny one, PJ!

Qantas is in the business of making a profit. While ever sheeple continue to pay in advance to line up and be treated like shit, Qantas will continue to make a profit and everyone will stay happy.
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Old 24th Jul 2022, 23:47
  #55 (permalink)  
 
Join Date: Apr 2016
Location: Earth
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Originally Posted by T-Vasis View Post
VH did not come from a financial background. She was sales...

And she isn't responsible for full hedging and debt reduction. The teams that do that work are responsible...
wrong, qantas and exec's are soly responsible and deserve full credit for every advantage there department makes, but are fully not responsible for any issues or wrong decision's.
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Old 25th Jul 2022, 01:04
  #56 (permalink)  
 
Join Date: Aug 2005
Location: Brisbane
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Originally Posted by unobtanium View Post
wrong, qantas and exec's are soly responsible and deserve full credit for every advantage there department makes, but are fully not responsible for any issues or wrong decision's.
…..And have carefully crafted policy manuals to ensure that ensure that in the event of an incident or poor performance, the buck (not the dollar variety) stops well before a senior executive can be held responsible; except maybe Andrew David who is the 'lucky' individual with responsibilty for the AOC.
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Old 25th Jul 2022, 02:38
  #57 (permalink)  
 
Join Date: Mar 2005
Location: N/A
Posts: 4,637
One extremely happy QF customer on F'book.
I will NEVER fly Qantas again.
24 hours late didn’t re do the connections with American Airlines and had no one at the Qantas desks at LAX. If it wasn’t for a wonderful person at American we’d be stuck in LA. Qantas not answering phones and when American finally made contact with then was told to send us back to wait until their desk opened for the 10 pm flight back to Oz for assistance. It is beyond horrendous.
Return to Oz and start again? That's one way to get the pax count up and a profit increase, surely a big bonus to whoever dreamt the system up.

Guess AJ is busy cleaning up the mess at his pad.





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Old 25th Jul 2022, 04:33
  #58 (permalink)  
 
Join Date: Nov 2006
Location: Auckland, New Zealand
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Originally Posted by megan View Post
Guess AJ is busy cleaning up the mess at his pad.
You mean busy paying somebody to clean up the mess???
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Old 25th Jul 2022, 04:53
  #59 (permalink)  
 
Join Date: Apr 2013
Location: down under
Posts: 432
Here on ABC news:

https://www.abc.net.au/news/2022-07-...pact/101262422

is a report of a Q international plane leaving Australia a few weeks back and a litany of stuff-ups causing delays. The pilot speaking anonymously calls himself Tom. I was on that plane. Cap'n Tom announced the aircraft couldn't push back because it didn't have any water! He called for a water truck but it arrived empty!! As passenger I thought, unbelievable, is this the first time they've ever operated a jet? He was plainly frustrated and embarrassed, after all, surely there's someone whose job is to check the oil, water, and tyres: it's not hard. It makes you wonder what else these clowns are forgetting. I won't say the flight number and date because Tom wants to keep his job. Tom, if you're reading this, I feel for you.
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Old 25th Jul 2022, 06:46
  #60 (permalink)  
 
Join Date: Oct 2013
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Originally Posted by cooperplace View Post
Here on ABC news:

https://www.abc.net.au/news/2022-07-...pact/101262422

is a report of a Q international plane leaving Australia a few weeks back and a litany of stuff-ups causing delays. The pilot speaking anonymously calls himself Tom. I was on that plane. Cap'n Tom announced the aircraft couldn't push back because it didn't have any water! He called for a water truck but it arrived empty!! As passenger I thought, unbelievable, is this the first time they've ever operated a jet? He was plainly frustrated and embarrassed, after all, surely there's someone whose job is to check the oil, water, and tyres: it's not hard. It makes you wonder what else these clowns are forgetting. I won't say the flight number and date because Tom wants to keep his job. Tom, if you're reading this, I feel for you.
There has also been a huge increase in hull damage since the mainline ports were outsourced. In particular there has been lots of damage to cargo doors and fuselages, engine cowls and wings from GSE contact. Then there are the incorrect LIR’s, incorrectly loaded ULD’s and stuff ups with catering, water, even the shitter trucks! And we haven’t even mentioned the customer service issues ranging from lost bags, delayed flights, cancelled These are issues NOT caused by COVID. They are issues mainly caused by Qantas business decisions at the top.

Alan has shaved QF down to the marrow and now it’s the chickens have come home to roost.
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