Just when you thought you'd heard it all...
Qantas rebooked a family but put their 13-month-old girl on flight by herself. Oh, then forced the family to endure 20 hours on hold,
and to wait another 12 days before they could get them on a flight home
as a group.
As Macca's would say,
I'm lovin' it!
A young couple was left “seething” at Qantas after realising the airline had rebooked their 13-month-old daughter onto a different flight from them in the middle of their family holiday.
Stephan and Andrew Braham said they had to spend 20 hours on hold to fix the issue while on a trip through Europe with their baby daughter. Their flight home to Australia was cancelled, meaning they had to be rebooked onto a different flight. Their daughter was booked onto a different plane.
“They said they hadn’t done anything wrong because they did book her a ticket. Initially, they denied any liability. That’s Qantas,” Ms Braham told Channel 9’s Today Show. “We spent 20 hours 47 minutes and 13 seconds on the phone to Qantas over a 24-hour period, and over 55 separate phone calls, before they finally agreed to book us on new flights home.”
Qantas said it “sincerely apologises” to the family. The airline blamed a “back-end administrative error” which caused the 13-month-old child to be moved to a different flight automatically.
I genuinely wonder how much longer Qantas can keep this kind of treatment up, though with the lack of viable competition in the domestic market one could well argue
"Indefinitely!"