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PR preparation for the Borghetti replacement underway

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PR preparation for the Borghetti replacement underway

Old 16th Apr 2017, 22:08
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PR preparation for the Borghetti replacement underway

This in the SMH this morning:

John Thomas helped save the US airline industry. Can he steady Virgin Australia?

Soft-story PR drop on a public-holiday Monday, 'introducing' the new man to the public I guess? Certainly not the sort of self-promoting story a cautious number 2 would ever allow to be published - unless the number 1 spot was already locked up.
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Old 16th Apr 2017, 22:30
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The last 3 lines of the article...
If Thomas does have eyes for the top job, he's not giving anything away.

"I've got my hands full at the moment and I'm having a lot of fun at the moment," he says. "Lets keep it at that."

The reporter travelled to Los Angeles with John Thomas as a guest of Virgin Australia
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Old 17th Apr 2017, 00:34
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Can't come quick enough... the place is a sheltered workshop... a haven for the incompetent and near-do-well, with the decent people and those who know what they're doing being the ones with bruised heads from banging them against the wall.
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Old 17th Apr 2017, 10:38
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I just hope it's not too late!
A once great place to work is now a pale shadow of its former self.
He's going to have a heck of a time undoing the damage that's been done!
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Old 17th Apr 2017, 12:56
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How do any of you know he isn't one of the same?
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Old 17th Apr 2017, 22:41
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Yes indeed quite possibly more of the same!

Given the appalling standards of the US domestic Airline industry, I dont see how this golden boy who cut his teeth in the US industry, will improve things at Virgin, particularly for the staff!
US airlines have some of the lowest paid staff in Aviation!

It's interesting to note he is credited with saving the US industry, by for one charging for passengers checked in baggage!
And yet the only US Airline to have always been profitable, Southwest, doesn't charge for checked baggage?
Low fuel prices and the big three mergers over there have had a lot to do with the recent improvement in US carriers fortunes!
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Old 17th Apr 2017, 22:52
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At QF, after Dixon finished up in 2007/8 (?) Joyce proved the old adage of 'out of the frying pan, into the fire'. I hope VOZ can avoid proving that yet again.
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Old 17th Apr 2017, 22:58
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I think the claim that paying for bagagge, as introduced by JT, saved the US airline industry is a bit of a stretch, and hence the 'messiah' label is most likely a bit of a stretch too. He's been here a while now and actions speak louder than words. Haven't seen much action! Although at least he does communicate more than the phantom Borghetti, albeit the Comms are the usual PR/HR propaganda.
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Old 18th Apr 2017, 00:06
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No idea got it in one. Actions, not words. We don't need another messiah. We'll be paying for the last one for years yet. Just get on and do shit, that's all......
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Old 18th Apr 2017, 00:33
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Given the appalling standards of the US domestic Airline industry, I don't see how this golden boy who cut his teeth in the US industry, will improve things at Virgin, particularly for the staff!
Appalling? Really? You haven't flown there have you?

US airlines have some of the lowest paid staff in Aviation!
There are also staff there that are on a [email protected]#^ton more than you will ever earn
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Old 18th Apr 2017, 01:02
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US airlines have some of the lowest paid staff in Aviation!
There have been some changes. Its was the case a few years ago.

Have a look at the LCC B737 operator called South West. While you are doing that look up what a house costs over there and what the average worker gets paid.

Let the new guy (if he is the one) have a go. Whilst its easy to paint them all with the same brush the only way forward is to have an open mind to new ideas/enthusiasm whilst keeping lessons from the past in the back pocket.
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Old 18th Apr 2017, 02:08
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Originally Posted by The name is Porter View Post
Appalling? Really? You haven't flown there have you?
I have flown on several US airlines. Appalling would be a complement.
We can argue about the standards of airlines here in Australia but our saving grace is that we haven't reached the pathetic US level of customer service yet. Out airlines aren't getting the cops to drag bloodied people off overbooked planes. If anything it's JB who needs to hired in the US to teach them a lesson.
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Old 18th Apr 2017, 03:05
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Originally Posted by dr dre View Post
I have flown on several US airlines. Appalling would be a complement.
We can argue about the standards of airlines here in Australia but our saving grace is that we haven't reached the pathetic US level of customer service yet. Out airlines aren't getting the cops to drag bloodied people off overbooked planes. If anything it's JB who needs to hired in the US to teach them a lesson.
When the country has airline pilots claiming food stamps there is something seriously wrong, while the CEOs claim million dollar bonuses. Although, I will say, prior to it going into Chapter 11 for the first time ever, AA's CEO Gerard Arpy I believe, was on about a third of what GD was being paid here in Austrailia.
The only US carrier I've flown on was Southwest and they were fine for what I paid... Oh, I forgot and PSA in 1974 and they were fantastic for the era until deregulation and they got gobbled up by US.
The more troubling thing lately is this Parliamentary Inquiry where some **** is talking about allowing cabotage to all international operators. Seriously, the worst most moronic idea I've heard... even the bastion of unbridled capitalism the USA restricts entry to its domestic aviation market. But, leave it to us to be stupid enough to allow anyone to fly here domestically without a CASA issued AOC.
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Old 18th Apr 2017, 03:27
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Porter, I fly within USA at least 2 times per year, and with the exception of Virgin America, Jet Blue and Souhtwest, for the rest, as another poster commented, maybe appalling is a complement!
However it's not just the Airlines, the whole thing is a nightmare most of the tine, old over crowded terminals, huge ques at security, and then with the big 3, you can get to fly on some very old aeroplanes as well!
So my point is just because this guy did well in America, that in my opinion is nothing to get excited about for Virgin Australia staff!
I have enjoyed my flights with Virgin, and wish the staff well!
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Old 18th Apr 2017, 05:14
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Originally Posted by dr dre View Post
I have flown on several US airlines. Appalling would be a complement.
We can argue about the standards of airlines here in Australia but our saving grace is that we haven't reached the pathetic US level of customer service yet. Out airlines aren't getting the cops to drag bloodied people off overbooked planes. If anything it's JB who needs to hired in the US to teach them a lesson.
Mate - that last comment of yours has to be in the running for the most unqualified, ignorant comment placed on a public forum I have seen in a long time.
First of all - if it was indicative of the current standard in customer service in the USA, it wouldn't have attracted the headlines and hype that it did.

Second - this was a case of a passenger disobeying a lawful instruction from aircrew after boarding, and the dude is no hero! This wasn't a tank bearing down on him at Tiananmen Square, he stubbornly refused to do as he was instructed and hence law enforcement officers were called in to physically remove him from the aircraft In a sane world populated by rational human beings he would be vilified and paraded before the courts, but in our Social Media driven discourse, he is held up as a victim Sadly the CEO of United was to gutless to stand up and defend his crew, and instead rolled over in a pathetic attempt to appease "public opinion". He should be ashamed of himself.

There - rant over
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Old 18th Apr 2017, 05:14
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US airlines have some of the lowest paid staff in Aviation!
I think the point was about conditions at US airlines.

Yet again the forum seems to be morphing into a passenger rumour network.
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Old 18th Apr 2017, 05:29
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Originally Posted by dr dre View Post
Out airlines
Thought this thread was about Virgin, not Qantas
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Old 18th Apr 2017, 06:01
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I have flown on several US airlines. Appalling would be a complement
Then you are travelling with the wrong airlines. I've flown with heaps of them and haven't had an issue. Example: I've been using onboard wifi for the last 6 years, something it's deemed far too hard to achieve on an Australian airline. Then again, if you want to be treated like a Prince/Princess, then you'll be disappointed.

Porter, I fly within USA at least 2 times per year, and with the exception of Virgin America, Jet Blue and Souhtwest, for the rest, as another poster commented, maybe appalling is a complement!
As above. Typical of the attitude in Australia that everything's done better here. The Yanks know aviation, they don't thieve off you in the carpark, they don't rip you off for a cuppa or a beer, the free wifi is at least 5 times faster than the garbage you'll get here. The only complaint I have is the battle for overhead locker space

Flying in the States is a far better experience than the thievery practiced here.

Mate - that last comment of yours has to be in the running for the most unqualified, ignorant comment placed on a public forum I have seen in a long time.
First of all - if it was indicative of the current standard in customer service in the USA, it wouldn't have attracted the headlines and hype that it did.

Second - this was a case of a passenger disobeying a lawful instruction from aircrew after boarding, and the dude is no hero! This wasn't a tank bearing down on him at Tiananmen Square, he stubbornly refused to do as he was instructed and hence law enforcement officers were called in to physically remove him from the aircraft In a sane world populated by rational human beings he would be vilified and paraded before the courts, but in our Social Media driven discourse, he is held up as a victim Sadly the CEO of United was to gutless to stand up and defend his crew, and instead rolled over in a pathetic attempt to appease "public opinion". He should be ashamed of himself.
Totally agree
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Old 18th Apr 2017, 07:19
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The only complaint I have is the battle for overhead locker space
https://www.wired.com/2015/04/boeing...ercent-bigger/

That will change in the US for the max operators that choose it.
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Old 18th Apr 2017, 10:08
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Originally Posted by Red Jet View Post
Second - this was a case of a passenger disobeying a lawful instruction from aircrew after boarding
If you had been reading the thread on the UA incident you would know that the instruction from the aircrew was NOT lawful in this case. The passenger was also wrong to resist when dragged off the flight. But two wrongs don't make a right.
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