I have flown on several US airlines. Appalling would be a complement
Then you are travelling with the wrong airlines. I've flown with heaps of them and haven't had an issue. Example: I've been using onboard wifi for the last 6 years, something it's deemed far too hard to achieve on an Australian airline. Then again, if you want to be treated like a Prince/Princess, then you'll be disappointed.
Porter, I fly within USA at least 2 times per year, and with the exception of Virgin America, Jet Blue and Souhtwest, for the rest, as another poster commented, maybe appalling is a complement!
As above. Typical of the attitude in Australia that everything's done better here. The Yanks know aviation, they don't thieve off you in the carpark, they don't rip you off for a cuppa or a beer, the free wifi is at least 5 times faster than the garbage you'll get here. The only complaint I have is the battle for overhead locker space
Flying in the States is a far better experience than the thievery practiced here.
Mate - that last comment of yours has to be in the running for the most unqualified, ignorant comment placed on a public forum I have seen in a long time.
First of all - if it was indicative of the current standard in customer service in the USA, it wouldn't have attracted the headlines and hype that it did.
Second - this was a case of a passenger disobeying a lawful instruction from aircrew after boarding, and the dude is no hero! This wasn't a tank bearing down on him at Tiananmen Square, he stubbornly refused to do as he was instructed and hence law enforcement officers were called in to physically remove him from the aircraft In a sane world populated by rational human beings he would be vilified and paraded before the courts, but in our Social Media driven discourse, he is held up as a victim Sadly the CEO of United was to gutless to stand up and defend his crew, and instead rolled over in a pathetic attempt to appease "public opinion". He should be ashamed of himself.
Totally agree