Porter, I fly within USA at least 2 times per year, and with the exception of Virgin America, Jet Blue and Souhtwest, for the rest, as another poster commented, maybe appalling is a complement!
However it's not just the Airlines, the whole thing is a nightmare most of the tine, old over crowded terminals, huge ques at security, and then with the big 3, you can get to fly on some very old aeroplanes as well!
So my point is just because this guy did well in America, that in my opinion is nothing to get excited about for Virgin Australia staff!
I have enjoyed my flights with Virgin, and wish the staff well!