Aviation Survey Discussion

[ALAEA Fed Sec]

I did to their union but haven't heard back.

[Sarcs]

Wow Steve some of those results are an overwhelming indictment on the flying rat's current management. It would appear management are totally disengaged from their workforce...doesn't bode well for a human interface/service industry when your frontline staff feel aggrieved!


This is the most revealing statistic when you compare the two main players (groups) in the Oz market, normally you would expect one or two % points between the players and 10% in favour/against would be ringing alarm bells...political polls are a case in point..

Q40. Looking ahead to the next 12 months my company will

Qantas
Get Better - 3%
Stay the same - 6%
Get worse - 90%
No opinion - 1%

Qantaslink
Get Better - 16%
Stay the same - 33%
Get worse - 48%
No opinion - 3%

Jetstar
Get Better - 7%
Stay the same - 21%
Get worse - 68%
No opinion - 3%

Virgin Group
Get Better - 63%
Stay the same - 29%
Get worse - 8%
No opinion - 0%

....however a 54.34 % point (Get Better) difference between the groups is a terminal indicator, even allowing for the fact that your survey maybe only being completed by disgruntled frontline workers

How does it go again..."Happy wife, happy life!".....for Hospitality/Tourist industry..."Happy frontline staff, happy clients, happy management, happy shareholders!"

An ailing flying roo is a barometer in Oz for an ailing industry!

ps Steve have you thought about forwarding the results to Ben Sandilands?

[TheWholeEnchilada]

Uploaded with ImageShack.us

How is this. Colors can be changed.

[ALAEA Fed Sec]

This is the most revealing statistic when you compare the two main players (groups) in the Oz market, normally you would expect one or two % points between the players and 10% in favour/against would be ringing alarm bells...political polls are a case in point..

The split is quite large indeed.

The numbers of course are changing as more people submit and they are changing figures slightly based on factors such as the FAAA putting out an email. Obviously more Flight attendants answered on that day.

I'm not sure the "disgruntled employee" factor makes much difference. If it is assumed that "disgruntled employees" are more likely to be in a union or read Pprune or respond to a survey, would that not then be the case for all employers involved? By asking the same questions of all sample groups I think we at least will come up with very good cross comparison data.

The graphs I used were just the ones in Survey Monkey and as stated on other thread, they could be better. I may try upgrading the package or yes, someone smarter than I could do some better analysis and produce better graphs.

[Sarcs]

I'm not sure the "disgruntled employee" factor makes much difference. If it is assumed that "disgruntled employees" are more likely to be in a union or read Pprune or respond to a survey, would that not then be the case for all employers involved?

Steve I couldn't agree more, I was just putting fwd what the management stooges are likely to argue....

TWE excellent graph...perhaps add in a differences graph between the groups.

[ALAEA Fed Sec]

There has actually been quite a few managers respond as well. They are genuine because the responses or answers seem to reflect how I would think a middle level manager views their company.

Most are fairly favourable about the questions, particularly the pride for their organisation but clearly in some cases they reckon things could get better.

[Ngineer]

I am sure if the results get published the company will put some spin on it, such as - on a positive note although the figure is somewhat less than last survey, 10% of our employee's still think that the airline will do better in the next 12 months.

I wonder how much the company run survey cost in comparison to the ALAEA's.

(Sorry, I meant 3%!! a very ironic number!!!)

[blow.n.gasket]

Steve, a serious question if I may.
Is there any program in place with this survey to prevent multiple attempts by the same URL to answer.
If not then Management will have a way out to say the results can/are corrupted by only a few disgruntled persons who have answered multiple times.

[ALAEA Fed Sec]

We're just analyzing the data so far and preparing a report. Returns growing by the hour.

[Jethro Gibbs]

How about a report listing how many outstanding and unresolved issues there are with each company on the charts above.

[ALAEA Fed Sec]

We only have 20 pages for the report.

[Jethro Gibbs]

A PDF File would do.

[Mstr Caution]

With the news today of QF share price tanking & the profit downgrade.

Is the sample group large enough, credible enough to get it out to the media ASAP.

The survey was basically conducted prior to the profit downgrade.

Time to get the message out from the troops, we have the tanking share price to support our case to rid the Roo of these incompetents.

[ALAEA Fed Sec]

We've got some professionals looking at the results so far. Presentation will come out in a couple of weeks.

[DirectAnywhere]

Will things get worse? The QF staff had that one right.

[hadagutfull]

Well, seems the survey results have just been backed up as a true reflection of the state of affairs ,based on todays announcements.

[Jethro Gibbs]

This is a nice little novelty but lets get real it will change nothing in the real world there are real issues to deal with.

[ALAEA Fed Sec]

You just never know what it may flush out. The big question would be - How much damage is being done to an airline by having a completely disengaged workforce?

How could you measure that damage?

[DirectAnywhere]

Steve, I can't remember where I read it but there is an engagement figure below which staff are effectively actively working against a company's interests.

It would be interesting to find that figure and compare it to these results. The flight ops numbers, particularly amongst flight crew who control the company's biggest cost (fuel), were appalling.

[ALAEA Fed Sec]

If anyone can find any interesting links to this stuff would be very handy.