Wow Steve some of those results are an overwhelming indictment on the flying rat's current management. It would appear management are totally disengaged from their workforce...doesn't bode well for a human interface/service industry when your frontline staff feel aggrieved!
This is the most revealing statistic when you compare the two main players (groups) in the Oz market, normally you would expect one or two % points between the players and 10% in favour/against would be ringing alarm bells...political polls are a case in point..
Q40. Looking ahead to the next 12 months my company will
Qantas
Get Better - 3%
Stay the same - 6%
Get worse - 90%
No opinion - 1%
Qantaslink
Get Better - 16%
Stay the same - 33%
Get worse - 48%
No opinion - 3%
Jetstar
Get Better - 7%
Stay the same - 21%
Get worse - 68%
No opinion - 3%
Virgin Group
Get Better - 63%
Stay the same - 29%
Get worse - 8%
No opinion - 0%
....however a 54.34 % point (Get Better) difference between the groups is a terminal indicator, even allowing for the fact that your survey maybe only being completed by disgruntled frontline workers
How does it go again..."Happy wife, happy life!".....for Hospitality/Tourist industry..."Happy frontline staff, happy clients, happy management, happy shareholders!"
An ailing flying roo is a barometer in Oz for an ailing industry!
ps Steve have you thought about forwarding the results to Ben Sandilands?