Qantas Cabin Crew Service Desk Closed
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Domestic Shlomestic.
I try not to make comment about domestic issues except where they impact on me.If you start spouting off about issues that affect me then be prepared for some criticism particularly if you dont know what you are talking about.
Comparing domestic to LH is always going to be provocative.We did without domestic commentary and intervention for 78 years.Domestic didnt matter then and they dont matter now
The loss of the service desk is indicative of the incompetence of the current cabin services mismangement coterie.Many of these twits are either Kiwis or ex domestic.
The stupid pieces of plastic on coffee makers is just another example of the micro managing morons that run the joint.
I wont make any comments about domestics.Dont make any comments about Longhaul.
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Comparing domestic to LH is always going to be provocative.We did without domestic commentary and intervention for 78 years.Domestic didnt matter then and they dont matter now
The loss of the service desk is indicative of the incompetence of the current cabin services mismangement coterie.Many of these twits are either Kiwis or ex domestic.
The stupid pieces of plastic on coffee makers is just another example of the micro managing morons that run the joint.
I wont make any comments about domestics.Dont make any comments about Longhaul.
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packrat, your above post shows the typical arrogant, elitist LHCC members attitude that we all know and hate. How dare anyone comment on LH issues unless you have been in 30 years. Bring on the QCCA crew....pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.
OMG, I've never read anything like it. Domestic don't matter you say, well maybe you could take a leaf out of their book (and QCCA) and actually provide a service on the aircraft, and just occassionally smile. Service, look it up in the dictionary. It's your job. No wonder customers are leaving us in droves to go to other airlines.
OMG, I've never read anything like it. Domestic don't matter you say, well maybe you could take a leaf out of their book (and QCCA) and actually provide a service on the aircraft, and just occassionally smile. Service, look it up in the dictionary. It's your job. No wonder customers are leaving us in droves to go to other airlines.
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That's funny, Packrat. You recently STARTED a thread on domestic issues.
It will be with an attitude such as yours.
And I wasn't making comments about LH. I was disussing my point of view in an open forum. We domestic (and Link crew) enjoyed posting on Pprune and in the Cabin Crew forum before provocative people like you came along.
My comments and questions were quite valid. I will will not be intimidated by your negative and bitter ramblings. So stop wasting bandwidth and ignore my posts if they mean so little to you.
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Comparing domestic to LH is always going to be provocative.
And I wasn't making comments about LH. I was disussing my point of view in an open forum. We domestic (and Link crew) enjoyed posting on Pprune and in the Cabin Crew forum before provocative people like you came along.
My comments and questions were quite valid. I will will not be intimidated by your negative and bitter ramblings. So stop wasting bandwidth and ignore my posts if they mean so little to you.
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There are a lot of people here saying that "oh, shorthaul is different to longhaul, you wouldn't understand what they do".
The shorthaulers are saying that the desk isn't necessary in their shorthaul ops, and are asking why it is so important in Longhaul.
So far, there has been nothing but excuse, abuse, and "you wouldn't understand". The closest we've got is that the LH CSM's need to come in earlier to arrange things. Thats fine, and something that needs to be sorted out, however why wouldn't a combined role at the BOS work like it does in Melbourne?
How about some here just stop with the divisive crap and answer some of the perfectly reasonable questions.... WHY would adding another position to the BOS desk, and giving them the combined duty of both roles, not
1) work and
2) be more efficient for all involved?
There is no point saying "the BOS desk are unfriendly and useless, the service girls are friendly". Its crap. The question is, are appropriate alternatives going to be put in place, and if not, then those ACTUALLY affected (ie LH CSM's) need to ensure they take appropriate action to ensure they can perform their job satisfactorally.
The shorthaulers are saying that the desk isn't necessary in their shorthaul ops, and are asking why it is so important in Longhaul.
So far, there has been nothing but excuse, abuse, and "you wouldn't understand". The closest we've got is that the LH CSM's need to come in earlier to arrange things. Thats fine, and something that needs to be sorted out, however why wouldn't a combined role at the BOS work like it does in Melbourne?
How about some here just stop with the divisive crap and answer some of the perfectly reasonable questions.... WHY would adding another position to the BOS desk, and giving them the combined duty of both roles, not
1) work and
2) be more efficient for all involved?
There is no point saying "the BOS desk are unfriendly and useless, the service girls are friendly". Its crap. The question is, are appropriate alternatives going to be put in place, and if not, then those ACTUALLY affected (ie LH CSM's) need to ensure they take appropriate action to ensure they can perform their job satisfactorally.
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ok!!!!!!!!!!! time out......
Domestic and LH are different that's why they have different names.
each I suppose has their own unique qualities.
Anyway, back to funbags! so Its on the same bandwagon again, stalking and peering at CC threads....
Now funbags your comments are as valid as us saying that all LH QF pilots think that they are far superior to their jetstar collegues!
By the look of the threads on this forum that is the impression they leave behind.
So get off your high horse and go back to your favourite pastime ( the one that can turn you blind)
Domestic and LH are different that's why they have different names.
each I suppose has their own unique qualities.
Anyway, back to funbags! so Its on the same bandwagon again, stalking and peering at CC threads....
Now funbags your comments are as valid as us saying that all LH QF pilots think that they are far superior to their jetstar collegues!
By the look of the threads on this forum that is the impression they leave behind.
So get off your high horse and go back to your favourite pastime ( the one that can turn you blind)
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there is a difference
lets get factual, ladies & gentleman.
Mel & Bne & Per have very limited international flights and 2 at the BOS desk.
Syd LH has many more departing flights, especially mornings and on weekends. The 2 guys at the BOS desk are already strechted to their limits ( and they do a bloody good job i might add). Syd Bos desk deal with most international queries from CSM/CSS/BFA/AC re local and international issues. They have become by defacto our engine room to provide all operational support (used to be via ops but all the new kids up there have no bloody idea). All internationals emails/icans go via them and there are plenty in numbers vs. the state bases.
No bagging of anyone but it cartainly cant be compared between bases and domestics.
Comy Chair mentioned "There is no point saying "the BOS desk are unfriendly and useless, the service girls are friendly". Its crap. The question is, are appropriate alternatives going to be put in place, and if not, then those ACTUALLY affected (ie LH CSM's) need to ensure they take appropriate action to ensure they can perform their job satisfactorally".
Not that easy as every manager in the fish bowl has no idea what to do about it and the unions are as usual totally useless. I believe once again the BOS desk has to sort out the stuff up of management
Domestic CSM's get paid for coming in early LH doesn't.
Mel & Bne & Per have very limited international flights and 2 at the BOS desk.
Syd LH has many more departing flights, especially mornings and on weekends. The 2 guys at the BOS desk are already strechted to their limits ( and they do a bloody good job i might add). Syd Bos desk deal with most international queries from CSM/CSS/BFA/AC re local and international issues. They have become by defacto our engine room to provide all operational support (used to be via ops but all the new kids up there have no bloody idea). All internationals emails/icans go via them and there are plenty in numbers vs. the state bases.
No bagging of anyone but it cartainly cant be compared between bases and domestics.
Comy Chair mentioned "There is no point saying "the BOS desk are unfriendly and useless, the service girls are friendly". Its crap. The question is, are appropriate alternatives going to be put in place, and if not, then those ACTUALLY affected (ie LH CSM's) need to ensure they take appropriate action to ensure they can perform their job satisfactorally".
Not that easy as every manager in the fish bowl has no idea what to do about it and the unions are as usual totally useless. I believe once again the BOS desk has to sort out the stuff up of management
Domestic CSM's get paid for coming in early LH doesn't.
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No Contingencies Available
Therw were/are no alternatives put in place to fill the gap left by the closure of th service desk.In short no forward planning.LH CC have been slowly and methodically ostracized from the business over the last five years.There is now no real point of contact between employees and employer.The fish bowl is in no way a desirable point of contact .Their role is strictly punitive.
This is why the service desk's role was crucial.The guys at the BOS desk have been inundated by enquiries that were normally taken care of by the desk.OPs similarly have been inundated with enquiries.This is the crux of the problem.No forward planning.No transition period.It is not clever to remove something that been a function for over forty years overnight.it will take months for things to settle and information and systems altered.
In the mean time chaos is the order of the day.This is not management.Its incompetence.This is not the way to re engage 15% of your workforce
Its not the fact that it was done.Its the way in which it was done
This is why the service desk's role was crucial.The guys at the BOS desk have been inundated by enquiries that were normally taken care of by the desk.OPs similarly have been inundated with enquiries.This is the crux of the problem.No forward planning.No transition period.It is not clever to remove something that been a function for over forty years overnight.it will take months for things to settle and information and systems altered.
In the mean time chaos is the order of the day.This is not management.Its incompetence.This is not the way to re engage 15% of your workforce
Its not the fact that it was done.Its the way in which it was done
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agreed
one obm email saying 'by the way'.... does not cut it. There could have been much better communication and as we do not have access (even BOS often dont) to the systems that were available before it will be interesting to see how it pans out....yes, we are big boys and girls, and we will cope, but remember it was the WAY it was done that most are upset about.
Agreed on the pay for coming in earlier thing. If the job still has to be done, then by definition it is not 'redundant' is it!!
Agreed on the pay for coming in earlier thing. If the job still has to be done, then by definition it is not 'redundant' is it!!
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The Way It Is:Squabbling and Frustration
As a long Haul flight attendant there are two sources of frustration and anger.
The first relates to the incompetence of Cabin Services Management.The implementation of the service desk closure is a perfect example
The second relates to the manner in which the Domestic FAAA conducts itself .
It is continually heard"we all do the same job why cant we get on".The reason we cant get on is that the Domestic FAAA continually attempts to undermine LH CC negotiating position with Qantas.The last 5 years is evidence of the deceit they have displayed.Just when the wounds begin to heal they do something else to inflame the relationship.Is it any wonder LH are pissed off?
Surrounded by deceit treachery and stupidity.Combine that with the "fishes and loaves "scenario on any aircraft and the picture will become a little clearer.
Someone said"watching LH CC attempt to deliver a level of service that they have no hope of achieving is sad"
The first relates to the incompetence of Cabin Services Management.The implementation of the service desk closure is a perfect example
The second relates to the manner in which the Domestic FAAA conducts itself .
It is continually heard"we all do the same job why cant we get on".The reason we cant get on is that the Domestic FAAA continually attempts to undermine LH CC negotiating position with Qantas.The last 5 years is evidence of the deceit they have displayed.Just when the wounds begin to heal they do something else to inflame the relationship.Is it any wonder LH are pissed off?
Surrounded by deceit treachery and stupidity.Combine that with the "fishes and loaves "scenario on any aircraft and the picture will become a little clearer.
Someone said"watching LH CC attempt to deliver a level of service that they have no hope of achieving is sad"
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you wouldnt get through the front door.
With your attitude you will never get a command except on a freighter flying rubber dog **** out of Shanghai
Funbags missed out again on Grab A Granny Night at his local pub.
I agree with Tempo, god bless the lockable cockpit door.
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Funbags Half Wit Brother
ZK NSN has failed Command training for the third time(on a Chipmunk) and is now venting his spleen.
ZK NSN soon to be the worlds oldest first officer with no hope of promotion.
Love to hear your take on imaginary numbers
ZK NSN soon to be the worlds oldest first officer with no hope of promotion.
Love to hear your take on imaginary numbers
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Could not agree more!
Qantas pilots ,are in my humble opinion, the best trained in the world. Competent, outstanding under pressure and supported by a gifted group of equally talented engineers and technical staff. I put my life literally in your hands whenever i fly and your abilities i thank and so to do the members of my family.
I have always respected the position however that same respect is not afforded to the man or woman that occupies that position.
Please bring in the completely lockable, airtight (to an extent) bullet proof and totally indestructible Cockpit door and do it quick.
Talks with "Igloo" "Willow" "Thermos" and perhaps that standout brand "rubbermaid" should be undertaken as a matter of priority. The brief, design a food and beverage container for hot and cold food. Equipped with tamper proof lock accessible only by the operating captain so that the chance of food contamination and possible pilot incapacitation through a major screaming gazzo attack is all but impossible.
Qantas has arranged separate transport in several ports and in some cases even alternate accommodation. This should be supported and introduced the network over.
Colleagues, it has become blatantly obvious from the numerous posts throughout this forum that Pilots and Flight Attendants never the twain shall meet. I will always maintain professionalism onboard the Aircraft and i encourage you to all do the same, all our arses depend on that.
In over two decades of flying i have never had my handshake shunned by a uniformed member of the same company, how much could i have upset someone from walking onto a bus and getting to the front seats and having that happen.
I have read this forum for a lengthy amount of time and gleaned important info at times, sad that i find it necessary, even if only for myself, to post only this.
Fartbags, you are a prick of the highest order. Ill make sure i dont slam the door on the way out.
I have always respected the position however that same respect is not afforded to the man or woman that occupies that position.
Please bring in the completely lockable, airtight (to an extent) bullet proof and totally indestructible Cockpit door and do it quick.
Talks with "Igloo" "Willow" "Thermos" and perhaps that standout brand "rubbermaid" should be undertaken as a matter of priority. The brief, design a food and beverage container for hot and cold food. Equipped with tamper proof lock accessible only by the operating captain so that the chance of food contamination and possible pilot incapacitation through a major screaming gazzo attack is all but impossible.
Qantas has arranged separate transport in several ports and in some cases even alternate accommodation. This should be supported and introduced the network over.
Colleagues, it has become blatantly obvious from the numerous posts throughout this forum that Pilots and Flight Attendants never the twain shall meet. I will always maintain professionalism onboard the Aircraft and i encourage you to all do the same, all our arses depend on that.
In over two decades of flying i have never had my handshake shunned by a uniformed member of the same company, how much could i have upset someone from walking onto a bus and getting to the front seats and having that happen.
I have read this forum for a lengthy amount of time and gleaned important info at times, sad that i find it necessary, even if only for myself, to post only this.
Fartbags, you are a prick of the highest order. Ill make sure i dont slam the door on the way out.
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blurter, blurter, blurter.
I know your type and I avoid them like the plague. Typical LHCC holier than thou attitude. Somehow it's different to SHCC and QCCA, who don't think the world owes them a living!
I've seen how some of the LHCC treat us, and all I can say is God help the passengers.
I'll spell it for you: S-E-R-V-I-C-E. Try it some time!
Bring on the QCCA crew. Bring em on!
I know your type and I avoid them like the plague. Typical LHCC holier than thou attitude. Somehow it's different to SHCC and QCCA, who don't think the world owes them a living!
I've seen how some of the LHCC treat us, and all I can say is God help the passengers.
I'll spell it for you: S-E-R-V-I-C-E. Try it some time!
Bring on the QCCA crew. Bring em on!
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Funbags has the problem?
I read over all QF CC posts from the immediate past. They show that...
Posters who identify as being from LH will give their opinions on matters to do with SH cabin crew, pilots and the company as a whole. I support that. That is everyone's right. We learn more from listening to other's points of view and maybe seeing things through their eyes.
Yet any poster who is not a LH cabin crew member is intimidated and set on by the same group of people - time after time, no matter what comment is being made or how valid it may be.
It is true - read over the posts yourselves. LH crew start threads on SH topics and participate in discussion regarding SH cabin crew - as recently as a few posts ago. It is true. It's all in black and white.
I know not to take most of what is said seriously. As none of you would have made more than 5% of your comments had we been required to post under our actual identity. Hiding behind an anonymous mask is not a license to bully and intimidate.
Pprune used to be a nice place to visit - especially the Cabin Crew forum. What a shame we can no longer connect with crew from other airlines. The posts there were helpful and we always had fun. Then a group of individuals arrived and it all changed.
I await the usual taunts and aggression in response. Yay for me.
Posters who identify as being from LH will give their opinions on matters to do with SH cabin crew, pilots and the company as a whole. I support that. That is everyone's right. We learn more from listening to other's points of view and maybe seeing things through their eyes.
Yet any poster who is not a LH cabin crew member is intimidated and set on by the same group of people - time after time, no matter what comment is being made or how valid it may be.
It is true - read over the posts yourselves. LH crew start threads on SH topics and participate in discussion regarding SH cabin crew - as recently as a few posts ago. It is true. It's all in black and white.
I know not to take most of what is said seriously. As none of you would have made more than 5% of your comments had we been required to post under our actual identity. Hiding behind an anonymous mask is not a license to bully and intimidate.
Pprune used to be a nice place to visit - especially the Cabin Crew forum. What a shame we can no longer connect with crew from other airlines. The posts there were helpful and we always had fun. Then a group of individuals arrived and it all changed.
I await the usual taunts and aggression in response. Yay for me.
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No Fbags, you have no, none, zip and sweet bugger all of an idea of my type.
I can only thank you for avoiding me like the plague, actually take the avoidance to the next level and ill sport wood over that!
As far as a knowledge of service is concerned ill base that on the amount of feedback in the positive ive had over my most enjoyable years and your gonna love this, much from Tech Crew!
Touche numb nuts
Thats it, come and get me mods, yep here i am, head on the block, raise the axe.
Sorry if i have taken a little space and deviated from the thread.
30 mins after blocks now, im off the meter.
I can only thank you for avoiding me like the plague, actually take the avoidance to the next level and ill sport wood over that!
As far as a knowledge of service is concerned ill base that on the amount of feedback in the positive ive had over my most enjoyable years and your gonna love this, much from Tech Crew!
Touche numb nuts
Thats it, come and get me mods, yep here i am, head on the block, raise the axe.
Sorry if i have taken a little space and deviated from the thread.
30 mins after blocks now, im off the meter.