There are a lot of people here saying that "oh, shorthaul is different to longhaul, you wouldn't understand what they do".
The shorthaulers are saying that the desk isn't necessary in their shorthaul ops, and are asking why it is so important in Longhaul.
So far, there has been nothing but excuse, abuse, and "you wouldn't understand". The closest we've got is that the LH CSM's need to come in earlier to arrange things. Thats fine, and something that needs to be sorted out, however why wouldn't a combined role at the BOS work like it does in Melbourne?
How about some here just stop with the divisive crap and answer some of the perfectly reasonable questions.... WHY would adding another position to the BOS desk, and giving them the combined duty of both roles, not
1) work and
2) be more efficient for all involved?
There is no point saying "the BOS desk are unfriendly and useless, the service girls are friendly". Its crap. The question is, are appropriate alternatives going to be put in place, and if not, then those ACTUALLY affected (ie LH CSM's) need to ensure they take appropriate action to ensure they can perform their job satisfactorally.