Qantas Cabin Crew Service Desk Closed
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well from my perspective the girls did a lot more than pins and buttons. I think that in many respect they were the fabric that held things together, they provided a friendly face, advice on matters that BOS and out alleged managers could not offer.
they would cover for you if you made a mistake, they would pass on a note about a friend travelling to the crew, they would let you know if someone was running late.
Park your car for you if you were late or arrange for your wife to collect the house keys if you had taken hers by mistake.
They would arrange your passport and your visa and many more things.
You cannot measure there loss in terms of buttons and pins in my opinion.
Personally i would take a pay cut to keep them. and multiply that pay cut by ten to get rid of a CCM
they would cover for you if you made a mistake, they would pass on a note about a friend travelling to the crew, they would let you know if someone was running late.
Park your car for you if you were late or arrange for your wife to collect the house keys if you had taken hers by mistake.
They would arrange your passport and your visa and many more things.
You cannot measure there loss in terms of buttons and pins in my opinion.
Personally i would take a pay cut to keep them. and multiply that pay cut by ten to get rid of a CCM
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Twiggs Credibility Zero
Twiggs you have said some stupid and inane things in the past but that last trite remark indicates your total lack of neurons.
Peg has once again nailed it.
Peg has once again nailed it.
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Please do not take this the wrong way (really!) but everything you have described the Service Desk did for you (Peg and others) our BOS teams do, at domestic. While I have found BNE BOS to be quite 'frosty', PER and SYD BOS I think are outstanding. They have always gone beyond their actual role to assist me and others, from what I hear. Handing out Oneworld pins, help with forms, answering questions, running special errands if you were desperate. In PER they were known to run people's cars down to the car park.
BOS always did the trip folders for regionals (I am assuming they are the SAME blue folders that LH use - or do you get better ones?
). SYD and PER base had the bulk of regionals for a few years so it isn't like they handled just one or two a day.
This poses a serious question. If your Service Desk were so fantastic (and it sounds like they were) what did BOS do?
It is absolutely a shame that these staff have loss their jobs? Is there any chance of redeployment for those affected?
BOS always did the trip folders for regionals (I am assuming they are the SAME blue folders that LH use - or do you get better ones?
). SYD and PER base had the bulk of regionals for a few years so it isn't like they handled just one or two a day.This poses a serious question. If your Service Desk were so fantastic (and it sounds like they were) what did BOS do?
It is absolutely a shame that these staff have loss their jobs? Is there any chance of redeployment for those affected?
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Get The Message
Longhaul is more complex to run than domestic.
Bigger aircraft
More crew
More remote workforce
Greater time changes
More time spent with passengers.
If we have BOS why then do we Cabin Crew Team Managers?
That would have been a better question.
Bring back the Service Desk
Bigger aircraft
More crew
More remote workforce
Greater time changes
More time spent with passengers.
If we have BOS why then do we Cabin Crew Team Managers?
That would have been a better question.
Bring back the Service Desk
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When I was flying the service desk was pivotal in what that floor did or rather was supposed to do....
That was to enable cabin crew to do their job......
Twiggs' last post typifies the thinking of the office and why they closed the service desk down.....
It shows that a lot of people in the office and the company have no idea of what really works and what is needed to run an airline....
Is anyone here who has worked as cabin crew really surprised at that statement?
ditzyboy....I thought the BOS desk was more of a political appointment in Sydney L/H at any rate.The people there were there more for their own reasons that that of a purpose to help crew.....
To get the CSM's job you have to be seen in the office and to be playing the game.Although the office called it networking we had a different name for it........
It did not mean the best person got the job but it did make the office dwellers feel better about themselves....
That was to enable cabin crew to do their job......
Twiggs' last post typifies the thinking of the office and why they closed the service desk down.....
It shows that a lot of people in the office and the company have no idea of what really works and what is needed to run an airline....
I'm going to be lost next time I need a tie pin or button.
ditzyboy....I thought the BOS desk was more of a political appointment in Sydney L/H at any rate.The people there were there more for their own reasons that that of a purpose to help crew.....
To get the CSM's job you have to be seen in the office and to be playing the game.Although the office called it networking we had a different name for it........
It did not mean the best person got the job but it did make the office dwellers feel better about themselves....
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Here's a novel idea.
Get to work on time.
Park your own car.
Organise your own passports/visas.
Pass your own note to a crew.
Wipe your own noses!
Do you need someone to hold your hand all the time?
Get to work on time.
Park your own car.
Organise your own passports/visas.
Pass your own note to a crew.
Wipe your own noses!
Do you need someone to hold your hand all the time?
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ohhhhhhhhh my god!!!!!!!!!!!!!!!!!!!!!!
I actually agree with funbags!!!!!!!!!!!!!!!!!!!! nooo help.
(apart from that! the service desk did provide essential services that CC simply don't have the time to do! such a retrieve flight infor from the system.
I personally have never heard of them parking someone Else's car, if it did happen it must have been once!
However......it sometimes astounds me how unorganized some CC can be.
I actually agree with funbags!!!!!!!!!!!!!!!!!!!! nooo help.
(apart from that! the service desk did provide essential services that CC simply don't have the time to do! such a retrieve flight infor from the system.
I personally have never heard of them parking someone Else's car, if it did happen it must have been once!
However......it sometimes astounds me how unorganized some CC can be.
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Here is a post from funbags.....
This is very funny because he seems to have a memory problem.Here is one of his very rare posts about a pilot issue.......
Funbags.....what were you saying??????
If funbags spent as much time on pilot threads as he does trolling cabin crew threads he might actually have some credibility.....
But after seeing how few posts he has made on pilot issues I doubt he is really a pilot....well now at any rate.
Funbags....was that you who had the altercation in the foyer of the crew pub in Narita?
It was your sort of style.....
However OCCR....you are dead wrong as well as funbags....
Have the techies never rung the chief pilot of their fleet because they couldn't do a sim or sector check because of personal problems?
or they had some other problem they had to get sorted out and needed someone in the office to help with.....of course they do and funbags is as usual full of it....
By the way I have seen the service desk help out with things that were way out of their job description but they did it happily
Has there ever been a CC thread which has been positive?
Ian,
Please don't bombard us with your rhetoric here on Pprune.
The EBA was defeated by a huge majority, not one or two people.
Please don't bombard us with your rhetoric here on Pprune.
The EBA was defeated by a huge majority, not one or two people.
If funbags spent as much time on pilot threads as he does trolling cabin crew threads he might actually have some credibility.....
But after seeing how few posts he has made on pilot issues I doubt he is really a pilot....well now at any rate.
Funbags....was that you who had the altercation in the foyer of the crew pub in Narita?
It was your sort of style.....
However OCCR....you are dead wrong as well as funbags....
Have the techies never rung the chief pilot of their fleet because they couldn't do a sim or sector check because of personal problems?
or they had some other problem they had to get sorted out and needed someone in the office to help with.....of course they do and funbags is as usual full of it....
By the way I have seen the service desk help out with things that were way out of their job description but they did it happily
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Funbags Hand Solo
Since Funbags is not in a relationship and never likely to be the Despatch Desk on QCC2 acts as a surrogate wife.
Funbags is more reliant on "the Wife" than he will ever admit(or know)
The Service Desk was an important administrative touch point.The product centre(what a misnomer)is useless and the BOS desk is for the fear of flying club or those that have fiamilies and need to be home.
Ops have already seen a spike in enquiries and the BOS desk is finding out how little it knows about the day to day administation of Cabin Crew.
The BOS desk will soon need three people to be effective.Thats one more than the Service Desk required.
The BOS desk is more expensive(and less effective) to run than the Service Desk ever was
Funbags is more reliant on "the Wife" than he will ever admit(or know)
The Service Desk was an important administrative touch point.The product centre(what a misnomer)is useless and the BOS desk is for the fear of flying club or those that have fiamilies and need to be home.
Ops have already seen a spike in enquiries and the BOS desk is finding out how little it knows about the day to day administation of Cabin Crew.
The BOS desk will soon need three people to be effective.Thats one more than the Service Desk required.
The BOS desk is more expensive(and less effective) to run than the Service Desk ever was
Last edited by Ka.Boom; 8th Jun 2009 at 23:21.
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Packrat
Longhaul is more complex to run than domestic.
Bigger aircraft
More crew
More remote workforce
Greater time changes
More time spent with passengers.
If we have BOS why then do we Cabin Crew Team Managers?
That would have been a better question.
Bring back the Service Desk
Bigger aircraft
More crew
More remote workforce
Greater time changes
More time spent with passengers.
If we have BOS why then do we Cabin Crew Team Managers?
That would have been a better question.
Bring back the Service Desk
Why is it when someone, diplomatically, voices an opinion that differs to your own there is the same band on here that, predictably, go on the attack? I have been posting on here for over five years longer than yourself, Packrat, and I am getting tired of the bitter, catty or downright nasty posts when someone disagrees or has a different idea. Your post doesn't even make sense! I understand you are angry at change but please direct your angst elsewhere. Get the message.
We have lost Base Crewing at SH. These men and women are an intergral part of the lives of most cabin crew (casual and reserve mostly), yet the only bleating to be heard are the concerns for our colleague's livelihoods and hopes for redeployment.
The role of BOS and CCTMs are completely different. What on Earth do BOS do at LH?
Lowerlobe -
I am not sure about LH, but at SH BOS is only run by CSMs and the majority keep putting their name down to do it as they enjoy the role. Some are junior CSM who like the stability of the BOS hours, as opposed to Reserve Line.
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Lowerlobe....
please don't misunderstand my post, the service desk provided an unbelievable service and its very unorganized at the moment and they are sorely missed.
The people that will miss them the most will be the CSM's as they were pivitol in organizing all the documentation before the flight and a myriad of other important things.
However what that idiot funbags was referring to is quite correct.
I saw on many occasions crew use the service desk girls for the most mundane things! so its true what he said,
they can put notes in other peoples files by themselves
they can park their own car.
they can find their own keys
they can go to uniforms and get their own buttons.
the disappearance of the service desk doesn't affect the average flight attendant at all, they still sign on at the computer and go to briefing.
Looks like they now have to remember to bring in their mailbox keys as there will be no one to let them in anymore!
please don't misunderstand my post, the service desk provided an unbelievable service and its very unorganized at the moment and they are sorely missed.
The people that will miss them the most will be the CSM's as they were pivitol in organizing all the documentation before the flight and a myriad of other important things.
However what that idiot funbags was referring to is quite correct.
I saw on many occasions crew use the service desk girls for the most mundane things! so its true what he said,
they can put notes in other peoples files by themselves
they can park their own car.
they can find their own keys
they can go to uniforms and get their own buttons.
the disappearance of the service desk doesn't affect the average flight attendant at all, they still sign on at the computer and go to briefing.
Looks like they now have to remember to bring in their mailbox keys as there will be no one to let them in anymore!
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OCCR -
With arranging trip folders and having spare buttons that is what BOS do at SH. I am very curious to find out what BOS actually does at LH?!
Ka.Boom -
If BOS already had two people and they need one more, aren't they still saving one person in total (assuming there was two on the Service Desk)? And assuming BOS are also crew (at SH they are CSMs only) this means they are also available to be utilsed in other departments (line flying, product and service etc.).
BOS works really well at SH. I think BNE and MEL LH already use BOS as the 'Service Desk' due to the combined base with SH. It is terrible that people are losing their jobs. But the whole company is affected - not just cabin crew.
With arranging trip folders and having spare buttons that is what BOS do at SH. I am very curious to find out what BOS actually does at LH?!
Ka.Boom -
If BOS already had two people and they need one more, aren't they still saving one person in total (assuming there was two on the Service Desk)? And assuming BOS are also crew (at SH they are CSMs only) this means they are also available to be utilsed in other departments (line flying, product and service etc.).
BOS works really well at SH. I think BNE and MEL LH already use BOS as the 'Service Desk' due to the combined base with SH. It is terrible that people are losing their jobs. But the whole company is affected - not just cabin crew.
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Change is Good
I have no problem with change.CC have accommodated change since Qantas began carrying passengers .Its the nature of the industry.
I do not accept stupid decisions.
Nor do I accept domestic flight attendants making comment about LH issues about which they know nothing.
Closing the service desk was a stupid stupid decision.
It has nothing to do with change.The service desk for many Crew was the happy helpful face of their employer.The only face.
When was the last time Webster showed her face in the Crew area.How many people even know what she looks like?
Management are nothing more faceless shadows making stupid stupid decisions without understanding or considering the ramifications.
Closing the service desk is not about change.Its about gross stupidity
There is now no interaction whatsoever between CC and their employer.
An outstanding way to run a company whose business is people....or it used to be
I do not accept stupid decisions.
Nor do I accept domestic flight attendants making comment about LH issues about which they know nothing.
Closing the service desk was a stupid stupid decision.
It has nothing to do with change.The service desk for many Crew was the happy helpful face of their employer.The only face.
When was the last time Webster showed her face in the Crew area.How many people even know what she looks like?
Management are nothing more faceless shadows making stupid stupid decisions without understanding or considering the ramifications.
Closing the service desk is not about change.Its about gross stupidity
There is now no interaction whatsoever between CC and their employer.
An outstanding way to run a company whose business is people....or it used to be
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Lobey, back to retirement and the lawn bowls green. We might ring our fleet manager to change a sim session due to personal problems. But I wouldn't be ringing him to park my car, mind my keys or get me a new tie!!!!!!!!
There's somethings you have to take responsibility for yourself. Like getting to work on time!
There's somethings you have to take responsibility for yourself. Like getting to work on time!
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DitzyBoy Butt Out
You are domestic.This is a LH concern.
All you are displaying is your ignorance.You are both misinformed and uninformed.
Service desk girls never parked anyone's car.
To do that they would have to leave the desk unmanned.The transport guys have once or twice parked a couple of pilot's cars and a few CC cars.The rest of that inane commentary is someones imagination
All you are displaying is your ignorance.You are both misinformed and uninformed.
Service desk girls never parked anyone's car.
To do that they would have to leave the desk unmanned.The transport guys have once or twice parked a couple of pilot's cars and a few CC cars.The rest of that inane commentary is someones imagination
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Packrat -
Care to back up that statement? You have no idea about where I have come from and the experiences I have had.
You are yet to address why BOS cannot perform the role of the Service Desk - like they do already in MEL and BNE and SH.
Just like Base Crewing and BOS for SH. We are losing Base Crewing. But perhaps you wouldn't understand about that "because you're Long Haul"? I wouldn't be so narrow-minded and ignorant to make a baseless comment like that, though.
Can you honestly say your posts on here are rational and objective?
Nor do I accept domestic flight attendants making comment about LH issues about which they know nothing.
You are yet to address why BOS cannot perform the role of the Service Desk - like they do already in MEL and BNE and SH.
The service desk for many Crew was the happy helpful face of their employer.The only face.
Can you honestly say your posts on here are rational and objective?