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ETOPS 20th Aug 2018 06:26

Any ideas how long an EU261 claim takes with Jet2? Suffered a near 4 hour delay earlier this month - peppered with some fantasy estimates from the handling agent :rolleyes:
I'm only getting automated responses from customer services and I'm loathe to involve the various flight crew I know.........

Service was LS874 from FAO to MAN 8th Aug. Original 'frame went tech and G-LSAC was positioned in from LBA to MAN leading to the long wait - didn't get to bed before 5am.

irishlad06 20th Aug 2018 07:08


Originally Posted by southside bobby (Post 10228195)
For the record B757 `POWH has arrived back at STN as AWC757P this evening from LBA.

A few infilling airframes for the Jet2 STN base this busy w/end too (planned or otherwise).


gone back for planned maintenance - was always planned.

sixchannel 20th Aug 2018 08:00


Originally Posted by ETOPS (Post 10228518)
Any ideas how long an EU261 claim takes with Jet2? Suffered a near 4 hour delay earlier this month - peppered with some fantasy estimates from the handling agent :rolleyes:
I'm only getting automated responses from customer services and I'm loathe to involve the various flight crew I know.........

Service was LS874 from FAO to MAN 8th Aug. Original 'frame went tech and G-LSAC was positioned in from LBA to MAN leading to the long wait - didn't get to bed before 5am.

Well FWIW, back in April '16 when Emirates had just started their A380 BHX-DBX flights, the shiny new aluminium overcast went tech at BHX. The resultant delay was 7.1/2 hours whilst another A380 was ferried in (from LHR I think).
I used www.resolver.co.uk to put in my Claim and got paid out the full flight cost compensation of the entire BHX-DBX-SYD as Emrates were responsible for us missing our onward connections in DBX by many hours and so a considerable delay there before we could fly on to SYD.
Its free to use and we were paid out in 8 weeks. Dont know if that's good or bad - just sayin'.
HTH

sixchannel 20th Aug 2018 08:50


Originally Posted by Council Van (Post 10228601)
Not only would it be rude to ask the flight crew you know to get involved quite what do you expect them to achieve on your behalf?

If I was one of the right crew you knew I would have politely decline your request for help.

"Politely decline" - love the euphemism. Lol! But then again, on all my Jet2 trips so far I've never come across any crew, cabin or flight, who have been less than lovely.

ssflyer 20th Aug 2018 09:39

[ But then again, on all my Jet2 trips so far I've never come across any crew, cabin or flight, who have been less than lovely. ]
Plus a big 1 to that...
SS

paully 20th Aug 2018 12:55


Originally Posted by ssflyer (Post 10228658)
[ But then again, on all my Jet2 trips so far I've never come across any crew, cabin or flight, who have been less than lovely. ]
Plus a big 1 to that...
SS

May I add another plus to that please

Trav a la 20th Aug 2018 12:57


Originally Posted by ETOPS (Post 10228518)
Any ideas how long an EU261 claim takes with Jet2? Suffered a near 4 hour delay earlier this month - peppered with some fantasy estimates from the handling agent :rolleyes:
I'm only getting automated responses from customer services and I'm loathe to involve the various flight crew I know.........

Service was LS874 from FAO to MAN 8th Aug. Original 'frame went tech and G-LSAC was positioned in from LBA to MAN leading to the long wait - didn't get to bed before 5am.

Jet2 can really dig their heels in sometime, particularly if it's a contentious claim. In your case tho this appears to be a straightforward claim due to a tec issue. If you use their website it may be quicker as not all airlines respond to Resolver. You can push Jet2 along with a Notice Before Action if they don't come back to you in a reasonable time span and follow that with MCOL if required.

I have an outstanding claim with them myself.

ETOPS 20th Aug 2018 16:50


it be rude to ask the flight crew you know
That's why I used the word "loathe" :ugh:

Thanks Trav a la have already mentioned the relevant court cases they lost and my eagerness to pursue this.

Will let you know how I get on - but I won't be calling PM :eek:

SARF 24th Aug 2018 12:46

Flew Jet 2 for the first time this August.. from Stansted..
9.5 out of 10. From check in onwards.

OltonPete 24th Aug 2018 21:32

Delays
 
A difficult day with delays at Leeds, Manchester and to a lesser extent Newcastle with the Birmingham 9th aircraft positioning to Leeds this evening to try and help recover the schedule on LBA - ALC which got away 4hr15min late. I assume the Titan 757 has something to do with this, as it landed 15.15 at LBA and has not moved since?

However the Calvary is on its way with "HD" out of Lasham maintenance this afternoon and I assume after an air-test it landed back in Manchester this evening (3 weeks out of service) and their newest addition to the fleet is literally just airborne from Seattle BFI on delivery.

The Newcastle - Dalaman aircraft which diverted to Manchester Thursday did operate Manchester - Dalaman and then Dalaman - Newcastle tonight so another one not out of service for too long.

Hopefully all this will help get the schedules back on track.

Pete

castleford tiger 27th Aug 2018 11:51

The titan 757 has caused a fair few problems this year. This was the one that caused several passengers to train home just about 2 weeks ago.
We also lost a 737 due into Leeds but landed Manc after needing a longer runway due to a failure on flaps.
Titan should really be providing another plane till its sorted out.
Its been grounded 3 times now in a month due to tech issues.
tiger

sixchannel 28th Aug 2018 18:28


Originally Posted by castleford tiger (Post 10234350)
We also lost a 737 due into Leeds but landed Manc after needing a longer runway due to a failure of flap
tiger

That was G-GDFP, ex - Heraklion and according to The Sun etc etc was full of terrified Pax convinced they were about to die in a fiery inferno. And not even in Yorkshire either. ;-)
Now according to same junk journal it has been "withdrawn from service until the issue is resolved".
Well, no sh*t Sherlock!!

shamrock7seal 29th Aug 2018 01:21

So is BOH 2019 or 2020? So many people 'in the know' seem to have originally been throwing about S19 and now it's changed to S20

Plane.Silly 29th Aug 2018 12:06


So is BOH 2019 or 2020? So many people 'in the know' seem to have originally been throwing about S19 and now it's changed to S20
BOH is just wild speculation, they have enough on their plates with the 9 bases they currently have.
I'd be surprised with S20 TBH. Barring any glaring opportunities they have the jump on, i'd peg S21/S22 for ANY new base, not just BOH

SWBKCB 29th Aug 2018 12:19


Originally Posted by shamrock7seal (Post 10235880)
So is BOH 2019 or 2020? So many people 'in the know' seem to have originally been throwing about S19 and now it's changed to S20

As far as I'm aware, this is the only public statement on the subject -


Speaking to TTG at the tour operator’s 2018 conference launch last week, head of trade sales Alan Cross said.... ....after Jet2 expanded to Stansted and Birmingham last year, it was focused, for now, on ensuring that these bases achieve their full potential rather than pursuing new ones. “It was a huge thing to get in there and establish ourselves,” said Cross. “It’s our second year at these bases. A lot of our time and focus has gone on them achieving their full potential. We're busy enough with them right now rather than thinking about any further expansion or bases in the UK at this time.”
https://www.ttgmedia.com/news/news/j...c-demand-14320

castleford tiger 29th Aug 2018 15:56

UK's Jet2 to lease in B767 capacity in 3Q18

any truth in this?

Tiger

sixchannel 29th Aug 2018 16:08


Originally Posted by castleford tiger (Post 10236481)
UK's Jet2 to lease in B767 capacity in 3Q18

any truth in this?

Tiger

Jet2 are already using Titan G-POWD on some STN flights. If I were a betting betting man, and if it were true, thats where my money would go but isnt 3Q a bit late for peak traffic.

Plane.Silly 30th Aug 2018 11:18

Might be to cover some maintenance. They do have more of their planes out during winder for maintenance/ checks. But that again, It's extra capacity, so unless they've got some amazing loads, it would be surprising if there were any truth

LBIA 30th Aug 2018 12:00

B763, G-POWD has being operating out of STN on lease to Jet2 most weekends during July and August.

LBIA 30th Aug 2018 16:04

The owners of The Mint Office in Leeds City Centre which houses Jet2 offices has listed the building on open market, they are looking to sell for around 45 million.
Wonder if Jet2/Dart Group might take the opportunity to snap it up themselves?

The Mint offices in Leeds hit the market for 45m | TheBusinessDesk.com


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