Regardless, I paid Flybe for the flight.

When you partner with another company, as franchisor or franchisee, this debate just shows how important it is to do due diligence on the robustness of your partner's operation. Eventually, lessons will be learned.

You and I, plus most on here, know it's a Stobart Air service but to probably 90% plus of paying passengers it's Flybe where the buck stops. From whom do they claim compensation when a flight is delayed or cancelled?

OpsSix it doesn't matter if you paid the Queen for your flight, it's a Stobart Air Service.
Expressflight, who is legally responsible? I've no idea, that's above my pay grade, unless of course your question had a slight rhetorical theme to it?
LGS6753 I completely agree, I don't know why there's a need for them to keep getting into bed with other "outfits". There's not many success stories to talk about.

Actually it does matter as the organisation you pay is a party to the agreement for carriage whether you like it or not. And it should matter to you - assuming you are a Flybe employee - that your company's brand is covering a service with which they are unhappy, since if that happens in sufficient numbers it could put you out of a.job at worst.

That's before we get started on it being an aircraft with Flybe written in large titles down the side of it and still leased by Flybe at this point in time. And the fleet issues in the franchise company are apparently due to late return of a 195 by another airline to its lessor for onward move to the franchisee. I wonder which airline that could be...

None of that is under scrutiny by me, what is under scrutiny is the notion that Flybe caused the issue. Who you go to for redemption is largely irrelevant. The simple fact of the matter is you were late (or whoever it was that was late) because of Stobart Air, NOT because of Flybe.

I’ll say it again, the waters are muddied in this instance by the problems being with the E195 routes, both reliability and late delivery, and those aircraft are from BE themselves (and for a time were still operated by them). The performance of the Flybe branded ATR routes (SEN & IOM) is very good, and as far as I’m aware the EIR branded routes are generally fine. Stobart Air overall is not a bad egg tarnishing the brands it works with.

Echo that.

Contract T&Cs for pax are with Flybe. Whatever issues may be happening between Flybe and Stobart is a commercial matter. Ultimately from consumer protection law Flybe are the contracting party.

General Conditions of Carriage - 3.5 the carrier
Also, the booking site and mobile app clearly state Flybe Ltd. In law, Flybe are responsible for the contact between passenger and carrier.

Those routes operated by Stobart Air have specific general conditions of carriage but broadly similar to Flybe. Interestingly, it proves a little tricky for the consumer to access the specifics of the Stobart Air general conditions of carriage as redirects to Aer Lingus regional landing webpage which returns error messages. So again, not consumer focused or transparent or easily accessible to the consumer prior to enterING the contract (buying a ticket).

Something the CPA will take a strong view on if it' obviously apparent the carrier is failing to honour their contractual legal responsibility to passengers.

As Deano777 suggested my 'question' regarding to whom you apply for compensation was rhetorical. Of course it is Flybe that is legally responsible for that.

Their Annual Results have just been released in RNS.

What IT project are they referencing thats costing do much?

presumably new reservation system and self help during disruptions

The third SEN-based E195, registered EI-GGC ex G-FBEN, arrived at SEN this afternoon and looks like it will go directly into service although Titan are operating the DBV this afternoon. Hopefully this will put an end to the delays and cancellations that have plagued the BE/STK operation at SEN in recent weeks.

They've moved to Amadeus...if they think their costs are high now just wait until they see the ongoing costs and how much they will get gouged for the slightest changes.

Is that just for reservations or how are they rolling it out?

So airlines from LCY don't cancel flights? Good luck !

Whole shebang from what I understand. Res/inventory and web...why they would want to use their web product is beyond me. Their shiny new-ish IT director is the instigator.