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FFMAN 2nd Oct 2018 09:24


Originally Posted by Suzeman (Post 10263195)
Trouble is that most people nowadays expects to travel for next to nothing and still have a great service.

Suzeman - please don't take this personally - I'm only quoting you as an example of a comment I see on here a lot.
That kind of comment seems to represent the overall customer service approach to passengers at MAN; that flights are 'next to nothing'.
Most people pay more than next to nothing these days and some like me who have to travel with the job end up paying a small fortune BUT still get the kind of service that 'next to nothing' buys.

If you look at the profits of MAG and the profits of some of its biggest airline customers - someone somewhere is having a serious laugh at the expense of the passenger.

Johnny [email protected] Pants 2nd Oct 2018 10:28


If you look at the profits of MAG and the profits of some of its biggest airline customers - someone somewhere is having a serious laugh at the expense of the passenger.
I actually don't think that is the case, profit margins are very tight, it is down to volume. MAG runs airports that collectively see a throughput of about 60 million people, and they made £217 million, thats less than £4 per passenger unless I'm being a bit numb (there's a good chance of that), and I know from having sat and listened to the management of the biggest airline based at MAN, that margins are similar, 4p in the £.

I don't think they are having a serious laugh at all, not at those margins.

AndrewH52 2nd Oct 2018 11:20


Originally Posted by Johnny [email protected] Pants (Post 10263921)
I actually don't think that is the case, profit margins are very tight, it is down to volume. MAG runs airports that collectively see a throughput of about 60 million people, and they made £217 million, thats less than £4 per passenger unless I'm being a bit numb (there's a good chance of that), and I know from having sat and listened to the management of the biggest airline based at MAN, that margins are similar, 4p in the £.

I don't think they are having a serious laugh at all, not at those margins.

Revenue per passenger was nearly £14 in the last financial year. Profit can be adjusted through investment decisions, depreciation, etc so 'making' £217m is potentially not the full picture. Besides, they still managed to give shareholders dividends of £166m - or around £2.80 per passenger...

Suzeman 2nd Oct 2018 18:30


Suzeman - please don't take this personally - I'm only quoting you as an example of a comment I see on here a lot.
That kind of comment seems to represent the overall customer service approach to passengers at MAN; that flights are 'next to nothing'.
Most people pay more than next to nothing these days and some like me who have to travel with the job end up paying a small fortune BUT still get the kind of service that 'next to nothing' buys.
No point in taking this personally - life is too short :)

I'm in no way trying to justify the Airport's overall customer approach, just that the largest volume of their passengers are price conscious and expect to travel at a low cost. The way of the world is such now that to be competitive in this market, the Airport and its agents have to cut costs to the bone to reduce charges. This then has consequences in all sorts of areas, especially when things go wrong, but it seems that dealing with these consequences is not one of the Airport's strong points.

This is not to say that premium passengers should put up with the same service levels as everyone else. The higher cost is for a better service level at the airport and on the flight; sadly it seems on some counts at least that higher level of service is not being met at the airport

Toodle Pip

southside bobby 3rd Oct 2018 11:51

MAG announces plans to bid for a 35 year concession in partnership with a Chinese company to operate Sofia Airport,Bulgaria.

Betablockeruk 3rd Oct 2018 13:36


Originally Posted by southside bobby (Post 10264855)
MAG announces plans to bid for a 35 year concession in partnership with a Chinese company to operate Sofia Airport,Bulgaria.

I'm sure the MEN will give them a good reference

Suzeman 3rd Oct 2018 13:39


Originally Posted by southside bobby (Post 10264855)
MAG announces plans to bid for a 35 year concession in partnership with a Chinese company to operate Sofia Airport,Bulgaria.

Story here
https://mediacentre.magairports.com/...ssion-process/

I hope they have the resources to do all this without losing focus on the current airports as seems to have happened in the past...

In addition they have an endorsement from Grayling - not sure given his past performance at things transport and justice whether that is a good thing or not :eek:

MANFOD 3rd Oct 2018 14:04


Originally Posted by Suzeman (Post 10264932)
Story here
https://mediacentre.magairports.com/...ssion-process/

I hope they have the resources to do all this without losing focus on the current airports as seems to have happened in the past...

In addition they have an endorsement from Grayling - not sure given his past performance at things transport and justice whether that is a good thing or not :eek:

Agreed Suzeman. I suspect some with recent poor experiences at MAN & STN might suggest it would be a good idea to focus on getting their own houses in order first.

As for an endorsement from Grayling, hmmmm. Perhaps the Bulgarians are unaware of those 'performances'.
Perhaps we should send him to run their railways?

roverman 3rd Oct 2018 16:14

Back in the black
 
Monarch plus 365 days (366 actually). The daily traffic stats have already leaped back into positive. MAN did well to back-fill the lost traffic but a year's growth was wiped out by the biggest airline collapse in UK history. The likes of LHR and STN were unaffected but MAN and especially BHX were hit hard. Primera has minimal effect on MAN but a big loss for STN.

southside bobby 3rd Oct 2018 16:20

Big loss of course for prestige re the TATL with STN but not so much in terms of the numbers.

MANFOD 3rd Oct 2018 17:24


Originally Posted by roverman (Post 10265037)
Monarch plus 365 days (366 actually). The daily traffic stats have already leaped back into positive. MAN did well to back-fill the lost traffic but a year's growth was wiped out by the biggest airline collapse in UK history.

roverman, Do I take it from your comment that September should show an increase in pax, or were you referring just to the first couple of days of October?

chaps1954 3rd Oct 2018 21:30

It`s going to be October as Monarch were still operating in September 2017

roverman 3rd Oct 2018 22:35


Originally Posted by MANFOD (Post 10265091)
roverman, Do I take it from your comment that September should show an increase in pax, or were you referring just to the first couple of days of October?

September I expect to be flatter than Bonneville Salt Flats but October should have more of a Cape Canaveral feel to it.

MANFOD 4th Oct 2018 07:07


Originally Posted by chaps1954 (Post 10265289)
It`s going to be October as Monarch were still operating in September 2017

Yes, I appreciate that. Was just trying to clarify roverman's implication.

Quoting roverman:
"September I expect to be flatter than Bonneville Salt Flats but October should have more of a Cape Canaveral feel to it"

Thank you roverman. I see your picture clearly.

Scottie Dog 7th Oct 2018 19:39

An update for the construction of the Terminal 2 extension and associated works courtesy of PlaneTalk Issue 62. Please do not copy or reproduce on any other forum or thread.

https://preview.ibb.co/j2Onr9/Screen...005_191249.jpg

https://preview.ibb.co/jUO94U/Screen...005_191326.jpg

https://preview.ibb.co/ctN2PU/Screen...005_191122.jpg

https://preview.ibb.co/feLNPU/Screen...005_191141.jpg

https://preview.ibb.co/fr0vdp/Screen...005_191427.jpg

https://preview.ibb.co/fYfvdp/Screen...005_191447.jpg

https://preview.ibb.co/hWUXPU/Screen...005_191505.jpg

https://preview.ibb.co/dyez4U/Screen...005_191541.jpg

https://preview.ibb.co/h8QHr9/Screen...005_191601.jpg

https://preview.ibb.co/nLEcr9/Screen...005_191625.jpg

https://preview.ibb.co/jpoRjU/Screen...005_191733.jpg

https://preview.ibb.co/nmMCPU/Screen...005_191803.jpg

https://preview.ibb.co/fPUAB9/Screen...005_191840.jpg

https://preview.ibb.co/bU9oyp/Screen...005_191858.jpg

https://preview.ibb.co/fAuAB9/Screen...005_191937.jpg

Bernoulli 9th Oct 2018 07:48

Iím not terribly keen on that green wallpaper.

Logohu 9th Oct 2018 08:01


Originally Posted by Bernoulli (Post 10269385)
Iím not terribly keen on that green wallpaper.

Hopefully it is just a protective coat or film for whatever lies underneath it, and will be removed once construction is complete.

lfc84 9th Oct 2018 08:04

hahaha that's really funny

Plane.Silly 9th Oct 2018 12:30


I’m not terribly keen on that green wallpaper.
Maybe they could use it as a 'Green Screen', showing them where they should be, while they wait in the inevitable delays at MAN :p

FFHKG 9th Oct 2018 16:26

Manchester management please take note: "Industry group Airport Councils International’s (ACI) recent Airport Service Quality: Airport Cleanliness report found that clean restrooms and terminals had the greatest effect on travellers’ airport ratings. “If you want a pleasant experience, clean bathrooms are a must,” said ACI associate director Dimitri Coll."


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