Eastern Airways-3

[SealinkBF]

Originally Posted by ld0595

So both of those guys had a rude flight attendant. But rubbish but it happens to all of us. Not exactly ideal on a small airline like Eastern but ultimately they got them to their destination on time and at a reasonable cost which is what most folk on that route would ask for.

I think having a polite flight attendant on a brand new route that is tax payer funded isn't too much to ask. And as they point out, they've had many many flights on multiple airlines.so it does stand out.

[runway30]

Originally Posted by SealinkBF

I think having a polite flight attendant on a brand new route that is tax payer funded isn't too much to ask. And as they point out, they've had many many flights on multiple airlines.so it does stand out.

We don't know whether they were given a polite lawful order to switch it off or stow it before the somewhat firmer instruction?

However, these videos on social media are not going to play well with the funding Council.

[AirportPlanner1]

Originally Posted by runway30

We don't know whether they were given a polite lawful order to switch it off or stow

The second video we can’t say for sure but the first clearly shows there was no such polite request. The same video also talked about crew being openly unprofessional about previous pax and rude to all pax.

[Atlantic Explorer]

I’m afraid the saying goes something like ‘pay peanuts…………’

Recognised the Skipper on the first video but as Eastern made most of their cabin crew redundant during lockdown it’s all
probably new staff who probably hate working for the Terms and Conditions offered, although I’m not condoning the terrible customer service demonstrated.

[Asturias56]

Regretfully Eastern have a well established reputation - and its not wonderful.

Most pax see it as a "well we have to put up with it because there is no alternative" view - that applies to timetables, reliability, fares and customer service

We'd prefer something better but we know in our hearts that it's this or nothing

[5711N0205W]

Quite damning, seems unprofessional and unnecessary. From the evidence presented both seem like a couple of well travelled vloggers without any particular agenda.

The local paper has picked up on the story (login required) Press & Journal

[Stormonttrooper]

FR24 showing the Embraer doing SOU - BHD just now.

[The Flying Stool]

There are numerous pics on the internet of their newest ATR G-CMEI flying around in a mostly white paint scheme with a lime green geometric pattern on its tail and a small Eastern airways logo on the nose. Is this its previous operators scheme? If so, why not paint it all white? Its already visited East Midlands for the logo painted on the nose.

[Buster the Bear]

Last minute addition to the fleet having been destine originally for Nigeria. That leasing deal fell through, to Eastern stepped in.

[Jersey32D]

Originally Posted by The Flying Stool

There are numerous pics on the internet of their newest ATR G-CMEI flying around in a mostly white paint scheme with a lime green geometric pattern on its tail and a small Eastern airways logo on the nose. Is this its previous operators scheme? If so, why not paint it all white? Its already visited East Midlands for the logo painted on the nose.

Pretty sure the Eastern sticker on the nose was applied whilst the aircraft was in the hands of Exeter Aerospace?

[commit aviation]

No specific experience of ATRs but I know on many aircraft types painting the rudder is a pain. When you see new aircraft just out of manufacture, the rudder is painted even if the rest of the aircraft isn't. Perhaps being at the extreme rear of an aircraft might affect weight and balance or trim in some way. Presumably you have to remove it to paint it which affects handling so requiring an air test - an expense they would rather avoid.
Hopefully an engineer or someone who understands these things can explain as I would be interested to know myself.

[Cat Techie]

Originally Posted by SealinkBF

Two recent reviews on YouTube describing their Eastern experience as the worst flights ever!

https://youtu.be/UIWTdcLJTW0
https://youtu.be/s-QFZamYHQM

Alas, the use of electronic equipment during the take off and landing phases has never been authorised by BAE on the J41. So phones and other electronic equipment should be switched off as requested by the cabin crew. I bet those people filming had been told several times. Was rated on the aircraft when I worked for Eastern. Present operator I work for has similar rules as our aircraft are not certified to have radio transmitters AKA mobile phones operating in them in flight. Alas most pax are ignorant and think they are boarding the local bus and pay no attention to safety briefs, etc.

[Cat Techie]

Originally Posted by commit aviation

No specific experience of ATRs but I know on many aircraft types painting the rudder is a pain. When you see new aircraft just out of manufacture, the rudder is painted even if the rest of the aircraft isn't. Perhaps being at the extreme rear of an aircraft might affect weight and balance or trim in some way. Presumably you have to remove it to paint it which affects handling so requiring an air test - an expense they would rather avoid.
Hopefully an engineer or someone who understands these things can explain as I would be interested to know myself.

Because the rudder on a lot of aircraft is balanced, similar to elevators and ailerons. Repaint can seriously alter the characteristics of the control surface, especially to flutter. Sometimes surfaces come off during a paint input but requires engineers and equipment. Bigger aircraft would need an input to a type specific MRO for rudder removal, repaint and fitting. Certaily the likes of Boeings and Airbus.

[caaardiff]

Jethros fleet stating another ATR72 has been acquired, as well as G-CMEI

[SealinkBF]

Originally Posted by Cat Techie

Alas, the use of electronic equipment during the take off and landing phases has never been authorised by BAE on the J41. So phones and other electronic equipment should be switched off as requested by the cabin crew. I bet those people filming had been told several times. Was rated on the aircraft when I worked for Eastern. Present operator I work for has similar rules as our aircraft are not certified to have radio transmitters AKA mobile phones operating in them in flight. Alas most pax are ignorant and think they are boarding the local bus and pay no attention to safety briefs, etc.

They just must be ignorant travellers. With dozens of excellent experiences on other airlines.

Did you actually watch the videos? If so I can't understand how you would view them as ignorant.

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[wanna]

Originally Posted by Cat Techie

Because the rudder on a lot of aircraft is balanced, similar to elevators and ailerons. Repaint can seriously alter the characteristics of the control surface, especially to flutter. Sometimes surfaces come off during a paint input but requires engineers and equipment. Bigger aircraft would need an input to a type specific MRO for rudder removal, repaint and fitting. Certaily the likes of Boeings and Airbus.

The tail on the ATR doesn't get removed when painting. Significant scaffolding is needed though. Most likely there wasn't a slot to get painted at the various companies that worked for Eastern. There is a fair lead time at present for slots, probably due to lots of factors not just the number of planes needing to be painted. Also consider that eastern dont really have a uniform colour scheme at present with the current ATRs just using the hybrid eastern / Bristow scheme.

Whilst its nice having a plane painted, the average customer won't notice or care. They will take more notice of the cabin as they spend more time there but even that will only form part of the overall product experience.

[Cat Techie]

Originally Posted by SealinkBF

They just must be ignorant travellers. With dozens of excellent experiences on other airlines.

Did you actually watch the videos? If so I can't understand how you would view them as ignorant.

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I did. However having travelled quite a bit with Eastern in my days working for them and other operators, they make no mention of the reasons why they were told not to use their electronic equipment. They would have been briefed before take off and informed on use of equipment in flight. Also filming others boarding an aircraft is such bad taste. So they are ignorant.

[runway30]

Originally Posted by Cat Techie

I did. However having travelled quite a bit with Eastern in my days working for them and other operators, they make no mention of the reasons why they were told not to use their electronic equipment. They would have been briefed before take off and informed on use of equipment in flight. Also filming others boarding an aircraft is such bad taste. So they are ignorant.

I am just musing here but if another passenger was filmed without their permission could the airline be asked to produce a copy under a Subject Access Request which would of course be impossible?

[Cat Techie]

Originally Posted by wanna

The tail on the ATR doesn't get removed when painting. Significant scaffolding is needed though. Most likely there wasn't a slot to get painted at the various companies that worked for Eastern. There is a fair lead time at present for slots, probably due to lots of factors not just the number of planes needing to be painted. Also consider that eastern dont really have a uniform colour scheme at present with the current ATRs just using the hybrid eastern / Bristow scheme.

Whilst its nice having a plane painted, the average customer won't notice or care. They will take more notice of the cabin as they spend more time there but even that will only form part of the overall product experience.

No, the tail doesn't get removed. Because its a Vertical and Horizontal Stabiliser in ATA100 speak, The movable surfaces sometimes need to be removed if needing a change of colour. I have done quite a few paint inputs as the B1 engineer on site with complete and partial repaints of certain EJRs. Indeed Air Livery were maxed out in the pandemic, lots of leased aeroplanes to paint white or the continued rebranding of German Wings aeroplanes. Eastern still had J41s in the Purple Flybe scheme flying until recently.

[Cat Techie]

Originally Posted by runway30

I am just musing here but if another passenger was filmed without their permission could the airline be asked to produce a copy under a Subject Access Request which would of course be impossible?

As I said, it was in bad taste as my opinion. Feel free to take it up with a lawyer if you want to pay them.