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Old 9th Sep 2023, 10:24
  #681 (permalink)  
 
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Originally Posted by SWBKCB
Call centre staff will be going off the information presented to them - there is usually little scope to go "off script".
The trouble is BA Senior Management appear not to care they are breaking the law. Although no EU261 payment will be due if the cause is truly weather directly affecting the flight concerned, you are entitled to rerouting on any available flight under the regulations. They would be far better booking IB than LH, AF, KL etc as it would keep the revenue within the family so to speak. I just don’t get it.

It is all about the short term and not long term. BA are getting very little of my business now until they change their approach and focus on their customers. They appear to be into a tailspin toward the bottom in respect of customer service. They would be better off delivering improved service IMHO and have customers confident that when there is disruption they will go above and beyond. That way they should be able to command a
premium but they have pi55ed off so
many it now has to come down to
price competition - a very slippery slope - again IMHO.
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Old 9th Sep 2023, 13:31
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Originally Posted by GAXLN
Although no EU261 payment will be due if the cause is truly weather directly affecting the flight concerned, you are entitled to rerouting on any available flight under the regulations.
Interestingly, in this situation, despite the news articles about poor weather in Majorca, Palma airport carried on with arrivals right through all this, a steady stream just at the 1700-1800 time when the BA flight would have been due. I put this to a BA staffer. "No, bad weather". I pointed to the arrivals. "Ah, outside the capabilities no the E190 then". No, there's an Air France Hop E190 arriving OK right at that time.

So seems there is a commercial decision - "we might have a missed approach", or "we might have to divert" is made, especially looking at the impact on overtight scheduling of aircraft and crew. But that is a commercial/operational/cost convenience decision. It is not 'impossible because of the weather'.

Same went for issues at Heathrow the next day. BA cancelled far more of their transatlantic service than American or United did.
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Old 9th Sep 2023, 15:17
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It can also depend on the forecast. Forecast weather conditions incompatible with the operation of the flight - which could also be en route TS activity or the like - are sufficient basis to cancel without compensation liability, even if those conditions do not actually materialise.
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Old 9th Sep 2023, 17:04
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Originally Posted by Flightrider
It can also depend on the forecast. Forecast weather conditions incompatible with the operation of the flight - which could also be en route TS activity or the like - are sufficient basis to cancel without compensation liability, even if those conditions do not actually materialise.
Can you point to where in the legislation it actually says that.
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Old 9th Sep 2023, 19:11
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Even without a legal test case... what do you think a court would say if there are (genuinely) 50 knot crosswinds forecast at a destination airport along with low cloud and heavy rain... maybe with fog for good measure ? Would requiring an airline pay compensation for delaying a flight pass the test of being reasonable ?
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Old 9th Sep 2023, 22:58
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Originally Posted by davidjohnson6
Even without a legal test case... what do you think a court would say if there are (genuinely) 50 knot crosswinds forecast at a destination airport along with low cloud and heavy rain... maybe with fog for good measure ? Would requiring an airline pay compensation for delaying a flight pass the test of being reasonable ?
As here, there's a common misunderstanding of the purpose behind EU261 compensation. It is not meant to be some usurous penalty for adverse circumstances which happen from time to time (and can be budgeted for as part of the cost of doing business for a carrier), but more a means of encouraging that carriers actually apply themselves to OVERCOMING such issues.

So in the event of both 50 knot crosswinds AND fog (an unusual Met combination, you have to admit, and one that would start an informed passenger to think that hyperbole is creeping in), it encourages the carrier to get all passengers on their way as promptly as possible, and not just to tell them "that flight was too difficult for us, go away, we'll get on with everyone else now". Which was certainly starting to happen and led to the measures in the first place. Or similarly, saying on a Sunday lunchtime departure on a mainstream European route "might be disruptive to us, come back next Wednesday afternoon". Which seems to be where I came in ...
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Old 23rd Sep 2023, 14:45
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BA 777 fleet

Is there any talk of possible fleet replacement for BA’s ageing 777’s especially the ones at Gatwick?
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Old 23rd Sep 2023, 15:42
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Originally Posted by wallp
Is there any talk of possible fleet replacement for BA’s ageing 777’s especially the ones at Gatwick?
Suspect as refitted, they’ll squeeze at least another 5 years out of them at LGW, and then replace with any ‘newer’ ones from LHR. Perhaps then the 787’s will be old enough to suit LGW. Can’t see any A350’s etc going anywhere near LGW in near term. In 5 years time Im not even sure BA, in present guise, will even be at LGW. The latest order for 787-10s will start to cover replacements at LHR and would imagine some more A350’s for there too.
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Old 23rd Sep 2023, 16:58
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Isn't the issue that the A35K is unsuitable for the infrastructure at some of the Beach Fleet airports? It's too long I think?
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Old 23rd Sep 2023, 17:18
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The issue you'll have will be wheelbase turning radius at some of the airports in the Caribbean - the 777 manages it, but the longer Airbus variants are a struggle - VS were only ever able to put the 340-600 into Barbados. St Lucia has a special briefing on how to line up the aircraft on the runway centreline for departure, It doesn't mention positioning yourself as far side to the right of the runway as you dare, throwing the nosewheel tiller hard to the left, closing your eyes, counting to ten and hoping that when you open them again, you're still on the runway - but it might as well.

787s of some variety probably have to be the 777 replacement at Gatwick in the longer term, although having just spent a small fortune on refitting the 777s into the high-density config, the 777s are likely to be around for another few years yet. Not that I'll be a passenger on them - one trip down the back of a refitted 777 was enough to convince me that I didn't want to do that again.

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Old 24th Sep 2023, 06:49
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Flightrider all of BAs 777-200s are now 10 abreast in economy not just the Gatwick ones. Some of the 777-300 are too.
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Old 24th Sep 2023, 07:24
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Are you sure about the -300ERs ?
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Old 24th Sep 2023, 08:14
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Yes all the 777 300 will or are in the process of becoming 10 abreast
The new club suites go way past doors 3 now so the economy cabin is situated between doors 4 and 5 with WTP just in front of doors 4
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Old 24th Sep 2023, 13:41
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Originally Posted by DaveReidUK
Are you sure about the -300ERs ?
It's being done at BAMC alongside the Club Suite refits, Economy goes 10 abreast.
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Old 24th Sep 2023, 14:21
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Originally Posted by vectisman
Flightrider all of BAs 777-200s are now 10 abreast in economy not just the Gatwick ones. Some of the 777-300 are too.
Thanks for the heads up. Will avoid the lot.

If they had one or two less rows and therefore gave a bit on seat pitch, it wouldn’t be so bad - but tight seat width and poor pitch is an awful combination. They’d still have gotten their seat count up hugely on the 777s with that, but just seem to have gotten greedy and tried to have it all.
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Old 24th Sep 2023, 19:53
  #696 (permalink)  
 
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Have any A380’s had the Club Suite fitted yet and if not does anyone know when.
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Old 24th Sep 2023, 20:15
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Originally Posted by daz211
Have any A380’s had the Club Suite fitted yet and if not does anyone know when.
None yet. Original plan was for it to start this year but now rumoured to be planned for 2025 onwards.
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Old 6th Oct 2023, 23:01
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Long haul aircraft order

According to Reuters, IAG the owner of British Airways are in negotiations with both Airbus and Boeing regarding a possible order for new long haul aircraft.

British Airways are looking to place an order for 20 or more long haul aircraft to replace their older Boeing 777s.

With the much delayed Boeing 777X that British Airways has on order from Boeing and the long delivery time for the Boeing 787 I have a feeling that this potential order will go in the favour of Airbus.

As part of the potential purchase, I wonder if IAG will order the Airbus A330-900 on behalf of British Airways as a possible replacement aircraft?
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Old 7th Oct 2023, 05:51
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More 787-10s all the way. Be good to get some -9s too.
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Old 7th Oct 2023, 09:48
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Originally Posted by Sotonsean
I wonder if IAG will order the Airbus A330-900 on behalf of British Airways as a possible replacement aircraft?
Don’t see A330-900’s featuring in any future order for IAG. Infact doubt any airline will order anymore of them unless they give them away. Will be A350 /787 or even more 777x
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