Ryanair - 8

[Jamie2k9]

Baggage charges from Canary Islands are different to all other FR routes.

€15 per checked bag all routes except Canary Islands - all year except 1 June - 21 Sep and 24 December - 4 Jan when it is €20

Canary Islands bags are €20 all year except except 1 June - 21 Sep and 24 December - 4 Jan when it is €25

Sine 28 June Reserved Seating is available on:
DUB - LGW
DUB - LSTN
DUB - AGP
DUB - FAO
DUB - IBZ
DUB - MLA
DUB - ACE
DUB - FUE
DUB - TFS
DUB - LPA

LSTN - AGP
LSTN - ACE
LSTN - FUE
LSTN - LPA
LSTN - TFS

[tangarizie]

Jamie2k9,

Thank you for your reply, but if you look to Ryanair fees table, and specially to the ** on the bottom, it states clearly that spanish domestic flights to Canary Islands (which is my case) is excluded from the higher charge.

I called Ryanair but I couldn't convince the lady of my point. "No, sir... It's 25€." But that's not what you have in your website! "No, sir... It's 25€."
Argh...

[vytgri]

Hi All,

Has anyone got clues what's going on with winter schedule in KUN? I've made some calculations, and two KUN based aircraft have 10 round-trips per week still available. Would expect at least two new routes, but no rumours emerge at all. SXF, which initially was possible to select, disappeared three weeks ago. Destinations in Germany, Italy or Netherlands are strongly anticipated here...

[Jamie2k9]

Not sure why they have the higher rate for those flights. You can write or fax them with the complaint. See Contact Us on site.

[PPRuNeUser0176]

Help Please?

Just tonight I found out I have to go DUB - EDI tomorrow and back tomorrow. As its a late booking Ryanair fares are sky high.

At 23.55 I started to book the flights. €211.65, when I went to confirm the booking. The booking system said an error had happened and try again.

I tried again and the flights are gone up €473.32. Can FR do this to people when the problem is with there website. I would rather swim than give FR that amount. Aer Lingus are over €100 cheaper.

Surly there is false advertising on Ryanairs behalf. They claim to have the lowest fares in Europe.

[davidjohnson6]

EIDW - Ryanair can quite easily show an initial price on their website, then say it's a mistake and show you a new price, *as long as they have not taken any of your money* - they can put it down to a mistake occurring in their quote system which was automatically corrected before taking your money, which presumably happens on the websites of many other companies as well. It seems quite normal on travel websites to have a disclaimer saying that the fare quoted is not guaranteed until you pay either a deposit or the full amount. If they have not done so already, perhaps Ryanair could consider adding such a disclaimer ?

What is the exact Ryanair advertisement to which you refer ? AFAIK, Ryanair have never claimed that their fares are *always* cheaper than the competition. They could likely back up a claim that for any given flight at some point they were selling it cheaper than competition. The slogan of "Low Fares" has a strong psychological meaning, but fairly weak specific legal enforceability.

[PPRuNeUser0176]

- Lowest European Fares,

from home page. clearly not

[Padanian1]

It seems quite normal on travel websites to have a disclaimer saying that the fare quoted is not guaranteed until you pay either a deposit or the full amount

Which is clearly an illegal business practice. At the restaurant I pay the price shown on the menu, and I don't leave a deposit when seated.

[Chidken Sangwich]

Ryanair - false advertising - surely not...?

[TSR2]

Which is clearly an illegal business practice

Not at all. If you go into a supermarket in the UK, the price you pay for any item is the price that is displayed at the check-out not the shelf price. It is at the point of payment that you make a contract.

[sawtooth]

Anyone know why FR flights no longer show up on "www. flightstats .com" and other tracking sites?

[Ian Brooks]

If we misquote someone on labelling we stick by that price unless it`s something very obviously wrong as it is good customer relations, doesn`t do any good upsetting your client base

Ian B

[Hipennine]

"Quoted" prices

IIRC in UK Consumer law, the "contract" is made at the till, so the store can charge what it wants. However, it is also illegal to display an incorrect price on the goods or fixture, with a potential fine of up to £12,000 per unit incorrectly priced. If they overcharge compared to the fixture price, and you realise later, the law requires that if you return the item, they must give a full refund, but not refund the difference. However, which retailer is going to argue over a few pence or pounds, when the potential fine is enormous.

At least one UK retailer multiple tried to charge a punter more than the "advertised" price, so the punter did push local Trading Standards to prosecute them, and it was successful (substantial £000s fine).

I would love to know what the practical approach would be if the concept is extended to self-service fuel forecourts - pump says £1.30 per litre, fill up car, at the till they want to charge £1.50 per litre. Punter says ok then, get the fuel back yourselves.

More pertinent to the issue here is whether the practice on airline websites as described constitutes an "incorrect" display price, and if so, is the airline open to prosecution with a potential fine of £12,000 per unit. (Ie X seats currently available in the entire booking engine ) ?

[Facelookbovvered]

TSR2

I wouldn't entirely agree with you on that, other wise the FR's of the retail world would be up to no good. The bottom line is that the price advertised for a product or service is the price you should pay, obviously from time to time shops make errors, but even then most will honour the displayed price.

It is more difficult when you come to WEB based transactions, because the yield management systems will often increase prices if demand increases and this can happen during the time it takes to go through the various steps involved, i doubt that FR are sat there waiting to poke your eyes out because you are trying to book a short notice flight from DUB/EDI, most web site will state that the booking is not confirmed until you receive a booking confirmation, however what will not happen is the price increasing between the statement CONFIRM PAYMENT and confirmation, the banks will not allow that to happen because the point it which you press submit CONFIRM PAYMENT is the point of contract.

This is different to the retail situation above, where to have a displayed price and change it at the till other than gross error would be in breach of various reg, take the case of driving into a petrol station that is showing fuel 129p litre filling your tank (the point of delivery in contract terms) and being asked for 136p at the till, you could offer to pay 129p and if they refused, leave them your contact details (having taken a note of the display price, photo even better) and drive off.

FR are in general cheaper than other airline most of the time, but often not much less, their website try to stay within or on the edge of the rules and reg, just. But they are cheaper because they have the lowest cost per seat in Europe by a long way ( we all know how and why) its a very clever business model whether you like them or not, a friend came back from a week in Lanzagrotty having flown both ways with FR (3 adult 2 kids) and hated it, his wife got abused by gate staff for having bought somethging in the terminal extra bag and they had to repack between the three adults on the way out because 1 bag was 1kg over the other 2 & 3 kg under. He'd flown with them before, i told him to read rules to the letter, i asked him why having known and flown before he went with them again? the answer, yep they were £120 cheaper and that was the weeks beer money!!

FR are safe, punctual & obnoxious, but cheap, if they ever lose that edge there done for.

[davidjohnson6]

An airline typically provides quotes for a single trip on demand. When that quote is provided, for how long must that price be valid before an airline has the right to reprice ? Can a "subject to availability" clause apply here ?

[waffler]

If you find a cheap fare on any website then come back to the site soon after to find the fare has risen it is probably because a cookie has been put on your computer by the airline telling them that you have visited the site recently and you are fair game.
Try removing the airlines cookie from your computer and try again.
There is a good chance the original cheaper fare will be offered again.
It won't always work but it is worth a go to save a few bob.

[RE72]

All FR fares increase at midnight, the night before departure. At midnight, the fare would have changed while you were doing the booking process - nothing sinister to do with cookies

[blueplatinum]

To avoid cookies always use Google Chrome and launch an "Incognito Window" before visiting any web site you think may be doing this.

[racedo]

Ryanair Manipulating Prices with Cookies? It

Urban myth of using cookies.

[Cyrano]

Originally Posted by waffler

If you find a cheap fare on any website then come back to the site soon after to find the fare has risen it is probably because a cookie has been put on your computer by the airline telling them that you have visited the site recently and you are fair game.

I fear your username is well chosen. No, it *probably* isn't because of a cookie at all. It's *probably* because someone else bought the last seat at that price. Sorry that the most likely explanation is so prosaic.