Ryanair - 7
Join Date: May 2007
Location: Europe
Posts: 1,416
Likes: 0
Received 0 Likes
on
0 Posts
anyone one else flying from the UK would have waited until the thunderstorm had cleared then flown to destination and either night-stopped and returned next day or used discretion to get back.
Adding not only a sector, but also additional time to a duty period, ie a hour or two at best or several hours at worst, in situations of this nature is so far outside the acceptable use of "discretion" that the company who authorised/instructed it would risk its AOC and the pilots their licences. That's assuming (a big assumption) that adding the sector and time would have taken them right outside their company's FCL rules. But I would be surprised in FR don't roster crew for a normal day that has very little slack in it.
As well as this, a large reactive delay could have disrupted many hundreds of passengers' journeys that day and possibly the following day, and their interests also count.
Last edited by Capot; 20th Feb 2010 at 15:01.
Join Date: Dec 2006
Location: Bournemouth
Posts: 110
Likes: 0
Received 0 Likes
on
0 Posts
Local Paper coverage:-
Ryanair dumps Poole family on wrong holiday island (From Bournemouth Echo)
Interesting to read the comment by "poole girl" near the bottom of the page in the Your Say section....
Ryanair dumps Poole family on wrong holiday island (From Bournemouth Echo)
Interesting to read the comment by "poole girl" near the bottom of the page in the Your Say section....
Join Date: Apr 2002
Location: EGSS
Posts: 943
Likes: 0
Received 0 Likes
on
0 Posts
Had some friends who were flying to La Palma (SPC) with Thomson just before Christmas. After one G/A and 20 mins holding they diverted to TFS, put in a hotel overnight and told to be up at 5am for a return to SPC after crew rest. After getting up for a 5am depart they were told they were now getting the ferry at 1100. No explanation given. Probably didn't even get a mention on here as it wasn't Ryanair
I recall travelling to a Spanish island some years ago in early winter. The flight couldn't get in due to weather and approach aid limits (cloudbase was below the VOR approach limit), so we diverted to another island where the weather was OK.
Taxi to an hotel, rooms were all ready for us. Next day another taxi took us back to the airport where we were put onboard an onward flight to our original destination. Every aspect of the diversion and nightstop was paid for by the airline and it didn't cost any of us a penny. Or rather a peseta.
But that was before the bottom-feeding 'low cost airlines' dumbed down airline travel to its current nadir. How can you expect a proper service if you don't fly with a proper airline?
Taxi to an hotel, rooms were all ready for us. Next day another taxi took us back to the airport where we were put onboard an onward flight to our original destination. Every aspect of the diversion and nightstop was paid for by the airline and it didn't cost any of us a penny. Or rather a peseta.
But that was before the bottom-feeding 'low cost airlines' dumbed down airline travel to its current nadir. How can you expect a proper service if you don't fly with a proper airline?
Join Date: Oct 2008
Location: MIA-IBZ
Posts: 563
Likes: 0
Received 0 Likes
on
0 Posts
Ryanair bashers
Hmmm Ryanair bashing by the snobs and charters. Do you people have nothing better to do? Maybe you should spend more time looking at your own business model and start making a profit and organic growth. And before we comment too much on this one flight (one of 1000 plus per day), maybe we should try and find out all the facts first not the normal bias media image of Ryanair.
Join Date: Jul 2006
Location: STANSTED & MANCHESTER
Posts: 1,893
Likes: 0
Received 0 Likes
on
0 Posts
See the link and pic
People make me so mad, maybe the news papers and the narrow minded passengers O/B the flight should look back in time and think what might have happened if Ryanair had not stuck to its SAFTY FIRST policy.
I can just see the headlines now and the news reports. as far as I can see RYANAIR done the best thing and the right thing, and NO you DONT get what you paid for, infact you get a whole lot more, you get NEW Aircraft and an Airline thats puts the safty of its passengers first and you still pay next to nothing.BBC News | UK | Crash passengers fly home
I would ask all Passengers and Ryanair bashers to pay attention to the following
A Gerona airport spokesman said the drama happened at the height of a thunderstorm and on the pilot's second attempt at landing.
I can just see the headlines now and the news reports. as far as I can see RYANAIR done the best thing and the right thing, and NO you DONT get what you paid for, infact you get a whole lot more, you get NEW Aircraft and an Airline thats puts the safty of its passengers first and you still pay next to nothing.BBC News | UK | Crash passengers fly home
I would ask all Passengers and Ryanair bashers to pay attention to the following
A Gerona airport spokesman said the drama happened at the height of a thunderstorm and on the pilot's second attempt at landing.
Keeping Danny in Sandwiches
Join Date: May 1999
Location: UK
Age: 76
Posts: 1,294
Likes: 0
Received 0 Likes
on
0 Posts
Daz, no one is criticizing the crew, they are criticizing the actions of the company. The 2 issues are completely different and shouldn't be confused.
What has happened to the passengers travelling from ACE back to the UK?
Whether Ryanair like it or not they do have obligations to their passengers especially when the flights are not daily. If they don't change the passengers will not book with them.
What has happened to the passengers travelling from ACE back to the UK?
Whether Ryanair like it or not they do have obligations to their passengers especially when the flights are not daily. If they don't change the passengers will not book with them.
Join Date: May 2007
Location: cheshire
Age: 67
Posts: 33
Likes: 0
Received 0 Likes
on
0 Posts
Beagle,
You are quite right. I paid nearly £1500 for a one way, cattle class flight from Oman to the UK. I had been travelling all day to get to the airport, I never had the opportunity for a meal (for various reasons) and still only managed to get to the airport 1 hour before the flight, precluding any opportunity at the airport. Once on the tightly packed and uncomfortable flight, I was provided, rather thrown, 2 crackers and a piece of cheese. On requesting was there any meals, I was promptly told, NO this is a night flight, we dont serve meals. I asked was there any sandwiches I could pay for, for which she said no. I asked could I have a beer, the CC reluctantly brought one and quite clearly stated dont bother asking for any more.
That was with BA. And it wasnt the first instance, I even had a bad experience in club class, however since then, I have only flown 'proper' airlines and avoided BA like the plague. Incidentally, I did get the cost refunded by tmy Company, but that does not take away the appalling cost and lack of service.
The only other bad experience with long-haul was with Iberia...they seem a heaven made match for each other.
My next flight is to Naples, its £25 all in return, including all costs, the leg room is the same as BA, buts its direct unlike BA. but I may splash out a tenner on a sandwich and a drink - Are you really sure you get what you pay for? It an old adage that may have some merits, but its untrue on so many levels.
You are quite right. I paid nearly £1500 for a one way, cattle class flight from Oman to the UK. I had been travelling all day to get to the airport, I never had the opportunity for a meal (for various reasons) and still only managed to get to the airport 1 hour before the flight, precluding any opportunity at the airport. Once on the tightly packed and uncomfortable flight, I was provided, rather thrown, 2 crackers and a piece of cheese. On requesting was there any meals, I was promptly told, NO this is a night flight, we dont serve meals. I asked was there any sandwiches I could pay for, for which she said no. I asked could I have a beer, the CC reluctantly brought one and quite clearly stated dont bother asking for any more.
That was with BA. And it wasnt the first instance, I even had a bad experience in club class, however since then, I have only flown 'proper' airlines and avoided BA like the plague. Incidentally, I did get the cost refunded by tmy Company, but that does not take away the appalling cost and lack of service.
The only other bad experience with long-haul was with Iberia...they seem a heaven made match for each other.
My next flight is to Naples, its £25 all in return, including all costs, the leg room is the same as BA, buts its direct unlike BA. but I may splash out a tenner on a sandwich and a drink - Are you really sure you get what you pay for? It an old adage that may have some merits, but its untrue on so many levels.
Join Date: May 2007
Location: Europe
Posts: 1,416
Likes: 0
Received 0 Likes
on
0 Posts
Sky 9,
We understand that you think that Ryanair should have acted differently. But all you have provided is rhetorical questions and statements like
and
Yes, well, good rhetoric, but please tell us in simple clear terms what actions Ryanair should have done from the time the aircraft landed at the diversion airfield, and the order that they should have done them in.
For example; "they should have waited until the weather at the destination cleared, then reboarded the passengers, then flown to the destination, then operated the return sector with a delay."
That's only an example of what you might say. Please don't forget to cover all the angles such as FCL, ATC and stand clearances into the destination,overnight engineering cover if a nightstop were to become mandatory, rescheduling the following day's programme, calling in standby crews etc.
I'm sure you have a clear picture about how it should have been handled, instead of just criticism about how it was handled, so why not share it?
We understand that you think that Ryanair should have acted differently. But all you have provided is rhetorical questions and statements like
What has happened to the passengers travelling from ACE back to the UK?
Whether Ryanair like it or not they do have obligations to their passengers
For example; "they should have waited until the weather at the destination cleared, then reboarded the passengers, then flown to the destination, then operated the return sector with a delay."
That's only an example of what you might say. Please don't forget to cover all the angles such as FCL, ATC and stand clearances into the destination,overnight engineering cover if a nightstop were to become mandatory, rescheduling the following day's programme, calling in standby crews etc.
I'm sure you have a clear picture about how it should have been handled, instead of just criticism about how it was handled, so why not share it?
Keeping Danny in Sandwiches
Join Date: May 1999
Location: UK
Age: 76
Posts: 1,294
Likes: 0
Received 0 Likes
on
0 Posts
Capot
As someone who has spent 35 years in the industry at the sharp end I can assure you that the company I worked for would never have dumped passengers in FUE and returned to the UK empty (if that is what Ryanair did). I know that they are masquerading as a schedule airline however the routes that they have migrated onto are holiday routes where people fly out and back within 14 days.
Had I been operating that flight with the company I worked for we would have waited for an improvement at ACE then flown there with the outbound passengers. If it was possible to return to the UK within FTL's we would have done it. If not we would have overnighted with min rest in FUE or ACE and returned next day with the inbound passengers, yes late but not a week late like the passengers in ACE are facing.
I have never in 35 years in the industry had problems in stand clearances and calling in standby crews, so don't try to sound clever and sophisticated and talk down to me. It might just be that there is insufficient slack in the Ryanair model to allow for delays.
Be in no doubt it will only take a few more incidents like this for Joe Public to recognise that if you buy a Ryanair ticket it is no guarantee that they will get you to your destination or home again at the end. It's call Customer Service or looking after your passengers something that appears to be bottom of the list of priorities in Ryanair.
Yes the airline I worked for was a charter airline but they had more idea of customer service that Ryanair will ever understand.
As someone who has spent 35 years in the industry at the sharp end I can assure you that the company I worked for would never have dumped passengers in FUE and returned to the UK empty (if that is what Ryanair did). I know that they are masquerading as a schedule airline however the routes that they have migrated onto are holiday routes where people fly out and back within 14 days.
Had I been operating that flight with the company I worked for we would have waited for an improvement at ACE then flown there with the outbound passengers. If it was possible to return to the UK within FTL's we would have done it. If not we would have overnighted with min rest in FUE or ACE and returned next day with the inbound passengers, yes late but not a week late like the passengers in ACE are facing.
I have never in 35 years in the industry had problems in stand clearances and calling in standby crews, so don't try to sound clever and sophisticated and talk down to me. It might just be that there is insufficient slack in the Ryanair model to allow for delays.
Be in no doubt it will only take a few more incidents like this for Joe Public to recognise that if you buy a Ryanair ticket it is no guarantee that they will get you to your destination or home again at the end. It's call Customer Service or looking after your passengers something that appears to be bottom of the list of priorities in Ryanair.
Yes the airline I worked for was a charter airline but they had more idea of customer service that Ryanair will ever understand.
Join Date: Jun 2009
Location: ringwood
Posts: 28
Likes: 0
Received 0 Likes
on
0 Posts
Just to clarify Ryanair did Fly to ACE and take those waiting passengers back to BOH -and if you read the link mentioned in post #806 and the comments from Poole Girl it seems when the plane landed in FUE it had the Outbound BOH passengers on it.....well most of them anyway !! so maybe a bit more to this story than has been published.
A recent Ryanair BOH -TFS flight went Tech on arrival in TFS, delaying the return until the next day, the affected passengers had Taxis and Hotels laid on for them, so it does seem Ryanair get it right when they have too....
A recent Ryanair BOH -TFS flight went Tech on arrival in TFS, delaying the return until the next day, the affected passengers had Taxis and Hotels laid on for them, so it does seem Ryanair get it right when they have too....
Join Date: Mar 2007
Location: UK
Posts: 2,069
Likes: 0
Received 0 Likes
on
0 Posts
If it is to be any Canary Island, sense would be TFS but it wouldn't surprise me if any of the four became a base.
The islands have this unique ability to have year round sun and very high air fares compared to the rest of Europe.
Just take a look at some of the fares the so-called 'low fares' airlines are able to charge, some over £400 one way (not mentioning any northern airline in particular) yet their aircraft got out and come home packed to the rafters, not to mention the money they make onboard!
If not Ryanair, easyJet will be there before long...
The islands have this unique ability to have year round sun and very high air fares compared to the rest of Europe.
Just take a look at some of the fares the so-called 'low fares' airlines are able to charge, some over £400 one way (not mentioning any northern airline in particular) yet their aircraft got out and come home packed to the rafters, not to mention the money they make onboard!
If not Ryanair, easyJet will be there before long...
Join Date: Oct 2008
Location: MIA-IBZ
Posts: 563
Likes: 0
Received 0 Likes
on
0 Posts
Yes ive heard its going to be either TFS or FUE. . . . . not sure about venice, makes sence with all the routes it has. I just wish FR would look at more north africa from the france/spain/italy.
fr-
fr-
Join Date: Jun 2002
Location: uk
Posts: 139
Likes: 0
Received 0 Likes
on
0 Posts
The weary family finally arrived at Playa Blanca yesterday following an eight mile ferry trip in choppy seas to Lanzarote.
