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EasyJet - 4

Old 4th Jul 2010, 09:35
  #1181 (permalink)  
 
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How much truth in the rumours of approx 300+ references asked for by EK and I believe already a couple dozen put in resignations already!!
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Old 4th Jul 2010, 10:02
  #1182 (permalink)  
 
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Yes, I had a flight cancelled within 30 minutes of departure from Liverpool. This due to industrial action beyond their control at destination. Fair enough, except flights from Gatwick & Luton operated on time to that same destination.
Don't think I'll be using them again after this years performance.
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Old 4th Jul 2010, 18:41
  #1183 (permalink)  
 
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Basically it has nothing to do with EK. Crewing issues aren't being caused by people jumping ship......it's simply a case of their not being enough crew full stop. Crew morale currently isn't great and with industrial action/usual summer delays, crew are simply refusing to either go into discretion or work into days off.
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Old 5th Jul 2010, 17:24
  #1184 (permalink)  
 
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The responsibility lies with the Operations Director. The crewing numbers is his baby. He believes he's a brilliant leader, mind you.
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Old 5th Jul 2010, 19:06
  #1185 (permalink)  
 
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Punctuality and reliability has deteriorated to an absolutely appalling level in the easyJet operation. I don't particularly care which personality holds the post of Operations Director, but any CEO ought to be calling an Ops Director responsible for presiding over this shambles into his/her office for a reading of the riot act (or alternatively to hand him his P45). It is hardly surprising that domestic and shorter routes are being cut back or axed completely - the frequent flyers' willingness to tolerate regular delays is wearing very thin and many are voting with their feet.

It is also very irritating to discover that five easyJet aircraft are parked up at Gatwick doing nothing due to lack of crew on an afternoon when other flights (using crews who have just come on duty) are running several hours late due to reactionary issues. Surely someone has the capability to enact an aircraft swap so that the new crew can get on a spare aircraft and minimise delays?

This is an airline whose management team has completely lost control over what is going on. It is bad news for passengers and bad news for crews alike. One can only hope that the new CEO acts quickly to restore the basics - you deliver the product which you've sold to the customer. It's a long way short of that on a regular basis right now.
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Old 5th Jul 2010, 19:15
  #1186 (permalink)  
 
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Five a/c parked up doing nowt at LGW???
NOT on my AIMS screen !! I wish we did !!
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Old 5th Jul 2010, 21:50
  #1187 (permalink)  
 
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This is an airline whose management team has completely lost control over what is going on.
This sentence synthesizes well all easyjet crisis
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Old 6th Jul 2010, 07:14
  #1188 (permalink)  
 
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My flight back from Luton to Madrid was cancelled recently, a claim was put on and they have said it was 'technical reasons', they are not responsible and will not pay compensation.
How does that work ? Surely they are responsible if one of their aircraft doesnt make the flight, but was that the real reason ?
Surely it was the crew shortages issue that was the real reason ?

Can anybody shed any light on this, and what to do next ??
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Old 6th Jul 2010, 07:16
  #1189 (permalink)  
 
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My flight back from Luton to Madrid was cancelled recently, a claim was put on and they have said it was 'technical reasons', they are not responsible and will not pay compensation.
How does that work ? Surely they are responsible if one of their aircraft doesnt make the flight, but was that the real reason ?
Surely it was the crew shortages issue that was the real reason ?

Can anybody shed any light on this, and what to do next ??
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Old 6th Jul 2010, 17:06
  #1190 (permalink)  
 
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My flight back from Luton to Madrid was cancelled recently, a claim was put on and they have said it was 'technical reasons', they are not responsible and will not pay compensation.
Exact same story here (multiple occurrences of last minute cancellation - on different route though).

I have just opened a case with the relevant "national enforcement body" - we shall see how it unfolds. In your case I would start with the Air Transport Users Council

In any case crew shortage is definitely not beyond their control as far as I am concerned and I will not give up Easy-ly (tm)
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Old 6th Jul 2010, 17:24
  #1191 (permalink)  
 
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Thanks for that. Very interesting.
I am writing to them making them aware it is my intention to take them to a small claims court...

How far down the road are you with this ?
Would you recommend that I take this route ?
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Old 6th Jul 2010, 17:25
  #1192 (permalink)  
 
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Five a/c parked up doing nowt at LGW???
NOT on my AIMS screen !! I wish we did !!
I am beginning to wonder if the AIMS screen is the problem. It's got so many aircraft on it that the spares have fallen off the bottom! There were definitely aircraft out of use - crew member mentioned it and there were several (I didn't count, but certainly perhaps four or five) parked up in the tower stands when we landed with no signs of life, and this was approx 19:00 hrs.

The wet-leasing has obviously mitigated the effects of some of the problems on passenger service delivery, but they still have a long way to go to reach an acceptable standard. Only 50% of flights on time at Gatwick is pretty poor really.
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Old 6th Jul 2010, 18:04
  #1193 (permalink)  

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I already have a complaint about an Easy cancelation before the Air Transport Users Council, where the initial cause and main reason why the flight was cancelled was lack of crew and Easy will not pay up.
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Old 6th Jul 2010, 18:06
  #1194 (permalink)  
 
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The new CEO has started let's hope she gets her hands dirty
straight away as we work damn hard to please our
customers but there is only so much we can do as crew.
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Old 6th Jul 2010, 20:46
  #1195 (permalink)  
 
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IB4138

Just out of curiosity how do you know that your flight was cancelled due to lack of crew. I am sure it was but proving it for the purpose of compensation is something different.
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Old 7th Jul 2010, 06:16
  #1196 (permalink)  

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Because on boarding the aircraft, two hours after scheduled departure time and before the flight was cancelled, the captain announced that the delay was due to there being no crew to operate the flight at the scheduled time.
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Old 7th Jul 2010, 07:24
  #1197 (permalink)  
 
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Same for me.
Told at check-in back to Luton there was no crew, yet Easyjet have said in an e-mail it was for 'technical reasons'
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Old 7th Jul 2010, 13:07
  #1198 (permalink)  
 
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how to sue Easyjet

for all those wondering whether to sue Easyjet for cancellations.

I did this in February, and it's not difficult. Essentially log onto moneyclaim (google it) and issue a small claims court proceedings. It'll cost maybe £30 on your card, and you get this back if you win. Easyjet will generally settle as their lawyers cost more than your claim and in a small claims court the defendent (easyjet) is not allowed to ask for their costs back from you if they win. So the MOST you lose is the £30 fee or so.

Generally it is good manners to send a registered letter to Easyjet HQ saying you intend to sue, a week or so before you do. Easyjet will ignore the letter, but the Judge will be impressed you didn't run straight to court. Do all your letters etc on a computer so you have a copy for your file.

You'll need evidence to prove you are entitled to the EU compensation (250euro/passenger) and the cancellation was not down to the assorted get out clauses such as technical failure and weather. The easiest proof is if every other airline was flying and Easyjet cancelled loads of flights, that tells you it wasn't a one-off beyond their control. In addition if a captain says something on a tannoy that would help your case, then swap emails with fellow passengers and email each other offering to authenticate the captain/dispatcher/check in person really did say what they said about crew shortages etc and that multiple people witnessed it.

Easyjet will then allow the case to go forward etc as their law firm have a small army of cheapy clerks that can do letters by the thousand. But a week or two before the court case they'll offer to settle for 25% of what you asked for. Depending on your nerve tell them to stuff it but you'll take 50% or 90% or whatever. The law firm really is like a call center and just does cases by the bucket load.

I'm sure somewhere Easyjet have taken the business decision that it is cheaper to go through this rigamarole and run their business with such low resourcing levels, rather than spend extra money on planes and crews and operate professionally. You taking them to court and winning will at some point tip the cost/benefit equation against this style of operation.

Don't forget in your letter/small claims statement to state what would Easyjet should do to make you happy and close the case. otherwise their customer service people are left guessing and you'll negotiate back and forth all day. I simply said 5x250euro please for the five of us.

G
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Old 7th Jul 2010, 17:40
  #1199 (permalink)  
 
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Easyjet new route on sale from tomorrow:

MXP-LJU 3x week from dicember
Paris-LJU 3x week from dicember
MAN-HAM
MAN-AMS
MAN-GOT
LGW-ZAG
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Old 7th Jul 2010, 17:56
  #1200 (permalink)  
 
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New Belfast Route

There is also a new route from Belfast
BFS-MALTA 2x week from February
On Sale Tomorrow
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