EasyJet - 4
Join Date: Mar 2006
Location: , England
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DO EZY have an A319 based or DSA, above it says they do but also says its a LPL based aircraft?
Join Date: Feb 2010
Location: belfast
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victoria73
good news about new ezy route from BFS but someone needs to draw easyjets attention to the way menzies are treating there passengers at BFS they have oeople standing in long Queques for ages sometimes people are nearly standing out the front door does ezy know this is going on about time the handling Agent was giving some answers and stop forcing people to pay speedy boarding
Join Date: Oct 2008
Location: Larne, UK
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Victoria, I sent you a PM which had an address which you could write a formal letter to Menzies at BFS to highlight your complaint / not statisfied with service, this is far more effective than posting on a forum as theres little or no chance anyone of management position will be reading and a letter is formal, you should get a reply. I have wrote to Menzies at BFS in the past and have got a quick and informative reply, no doubt due to it being a relatively small operation.
EZY know exactly how many members of staff their handling agent has, in this case at BFS, Menzies.. as far as im aware in the contract its stated how many members of staff are dedicated to EZY flights.. staffing levels will only increase if EZY stops expecting handling for peanuts.. always demanding lower
No one is forcing you to buy speedy boarding, although it is very well advertised to convince you to buy it, it is an optional "perk" which EZY want people to buy, hence why they put a dedicated desk and want a member of staff from the handling agent to sit at that desk all the time for speedy boarders, total waste of staff as there could be big queues and not one speedy boarder in sight yet that member of staff cant check in non-speedy boarders..
I dont think i have ever been to an airport which doesnt have problems with queues at peak times (first wave flights and summer...), try standing in the TCX queues
, bring a book
EZY know exactly how many members of staff their handling agent has, in this case at BFS, Menzies.. as far as im aware in the contract its stated how many members of staff are dedicated to EZY flights.. staffing levels will only increase if EZY stops expecting handling for peanuts.. always demanding lower
No one is forcing you to buy speedy boarding, although it is very well advertised to convince you to buy it, it is an optional "perk" which EZY want people to buy, hence why they put a dedicated desk and want a member of staff from the handling agent to sit at that desk all the time for speedy boarders, total waste of staff as there could be big queues and not one speedy boarder in sight yet that member of staff cant check in non-speedy boarders..
I dont think i have ever been to an airport which doesnt have problems with queues at peak times (first wave flights and summer...), try standing in the TCX queues
, bring a book
Join Date: Jan 2007
Location: Norwich
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Trouble at Mill?
As this is a rumour forum.. this should be interpreted as such.
New Chairman was a recent Crew Recurrent training alongisde People Director, who got into a spat with a crew member who was complaining about the way the company is being run at the moment, well new CEO had asked People Director to sit down and she took over from conversation/heated discussion.
Also, CAA have been on Easy's back over their performanace at moment with the level 'unacceptable' cancellations and delays. CAA have apparently threaten to take action if they don't get their house in order. Anyone else heard of this?
As I say it may just be rumour!
New Chairman was a recent Crew Recurrent training alongisde People Director, who got into a spat with a crew member who was complaining about the way the company is being run at the moment, well new CEO had asked People Director to sit down and she took over from conversation/heated discussion.
Also, CAA have been on Easy's back over their performanace at moment with the level 'unacceptable' cancellations and delays. CAA have apparently threaten to take action if they don't get their house in order. Anyone else heard of this?
As I say it may just be rumour!
Join Date: Jan 2005
Location: West Drayton
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EASYJET/JET2...Make your choice!
I had to chuckle at the advert that Easyjet has in tonight,s Manchester Evening News. Basically slagging off Jet2 for flying aircraft with an average age of 22 years compared to Easyjet's fleet age of 3.7 years.
I wonder if that advert was in last nights paper and was given out to the 100+ pax sat on their MAN-GVA flight to pass the time away as they sat on the aircraft for nearly 3 hours before Easyjet cancelled it....YET AGAIN.
Jet2 do have older aircraft but at least they get their pax to where they want to go.
EasyJet end the advert with the line Older or Younger? The choice is yours. I know who I'd book with given a choice betweeen Orange or Red!
I wonder if that advert was in last nights paper and was given out to the 100+ pax sat on their MAN-GVA flight to pass the time away as they sat on the aircraft for nearly 3 hours before Easyjet cancelled it....YET AGAIN.
Jet2 do have older aircraft but at least they get their pax to where they want to go.
EasyJet end the advert with the line Older or Younger? The choice is yours. I know who I'd book with given a choice betweeen Orange or Red!
Join Date: Jan 2005
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Not too sure SnackPack what the problem was last night but I do know it must be the 6th or 7th time they have cancelled the evening MAN-GVA in the last few weeks. I know Jet2 have problems with their fleet sometimes, but at least they tend to go in the end. Just thought that advert in the MEN tonight was a bit cheeky.
I can't speak for what happens at Manchester, but if easyJet are seriously claiming that their average fleet age means they are more reliable, the dreadful performance at Gatwick strongly suggests otherwise.
BA's 737s are an average of 18 years old
easyJet's fleet average age is 3.7 years old (so they say)
You were three and a half times more likely to be delayed flying with easyJet from Gatwick than with BA over the last two months. And if you were delayed, the delay with easyJet would be on average three times longer than BA.
easyJet ought to be hanging its corporate head with shame at the current performance. A modern fleet does not lead to good punctuality if incompetently managed.
BA's 737s are an average of 18 years old
easyJet's fleet average age is 3.7 years old (so they say)
You were three and a half times more likely to be delayed flying with easyJet from Gatwick than with BA over the last two months. And if you were delayed, the delay with easyJet would be on average three times longer than BA.
easyJet ought to be hanging its corporate head with shame at the current performance. A modern fleet does not lead to good punctuality if incompetently managed.
Join Date: Apr 2004
Location: North, UK
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That is the whole point of advertising to get your attention and it obviously did, so whether you agree with the sentiment or not it worked.
That is where Mr. O'Leary is very good with his PR/Advertising, say something outrageous like we will charge for the toilet and see how much free publicity you get.
That is where Mr. O'Leary is very good with his PR/Advertising, say something outrageous like we will charge for the toilet and see how much free publicity you get.
Join Date: Jul 2005
Location: Manchester
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SASfox, I can't see the crew shortage being the reason for the MAN-GVA cancellations. Ironically, LPL is now over crewed due to the wet lease and the cancellation in these instances is probably the crew timing out due to the ATC delays. Picking up slot delays on many of the 4 sectors (LPL-GVA-MAN-GVA-MAN) can really throw a spanner in the works i imagine.
Join Date: Aug 2007
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There is NO base in easyJet which is overcrewed! The staff levels are way below the required numbers and this is all due to our operations director. Perhaps the media should start taking an interest in how grossly incompetent some managers are.
There have been no redundancies in easyJet. However, we haven't hired new people to make up for growth and attrition, thus we are in this year 2006 copy. Well done, mr. operations director.
The fleet age is as advertised.
There have been no redundancies in easyJet. However, we haven't hired new people to make up for growth and attrition, thus we are in this year 2006 copy. Well done, mr. operations director.
The fleet age is as advertised.
All jet 2 need to do is get some stats on cancellations. Then they can advertise RED X% cancelled flights vs ORANGE X% cancelled flights.
Now that would really would be a good advert.
Now that would really would be a good advert.
Join Date: Jul 2005
Location: Manchester
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Over the last 5 weeks lpl has been other crewed due to 757. Anecdotally, many crew at lplhave had a quieter than normal month.
Redundancies have been made in relatively small numbers, notably at NCL.
Now I am under no illusions that the crew shortage is a big and real challenge and that our ops director needs to be held to account but blaming every delay on crewing issues is a non starter. Whilst I have heard of some real nightmares across the network, i have not had a flight delayed by crew shortage for months. I have instead had plenty delayed due to slots, mainly due to french ATc strikes, spanish ATC work to rule and general strikes in Greece.
I am in no way an apologist re: crew situation, I'm as angry as everyone else but I am also able to look at the facts and past the hysteria. In other words, not every delay is due to crew shortage.
Redundancies have been made in relatively small numbers, notably at NCL.
Now I am under no illusions that the crew shortage is a big and real challenge and that our ops director needs to be held to account but blaming every delay on crewing issues is a non starter. Whilst I have heard of some real nightmares across the network, i have not had a flight delayed by crew shortage for months. I have instead had plenty delayed due to slots, mainly due to french ATc strikes, spanish ATC work to rule and general strikes in Greece.
I am in no way an apologist re: crew situation, I'm as angry as everyone else but I am also able to look at the facts and past the hysteria. In other words, not every delay is due to crew shortage.
Join Date: Dec 1999
Location: In my own little world
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Crew shortages is just one of the many reasons that their house of cards is slowly toppling. They reduce block times to cram more into a day and then reduce CI to make the flight slightly slower. The turnrounds are as short as they can get them so no room there. Add onto that the CTOT restrictions caused by capacity restrictions in certain sectors (playing by the rules not industrial action) and then there is just not enough give in the system to accommodate even slight delays. As a final item (for now) they have alienated the workforce by renaging (sp) on and generally ignoring agreements so where is the incentive for the crews to push themselves beyong the limit. A lot of people are running on empty now and we have not even hit peak summer and with no-one to replace them we have are just going full circle.
If all the elements of their plan (!) line up then the system works but if one or two are out then something has to give and it ends up with the passenger being inconvenienced. This is not what any of us wants but the blinkered attitude of the reduce costs above all else brigade in Luton has brought us to this point and they seem clueless as to how to get us out of this mess.
If all the elements of their plan (!) line up then the system works but if one or two are out then something has to give and it ends up with the passenger being inconvenienced. This is not what any of us wants but the blinkered attitude of the reduce costs above all else brigade in Luton has brought us to this point and they seem clueless as to how to get us out of this mess.
Join Date: Sep 2007
Location: Basel
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It's obviously that the DRS-BSL link doesn't fit to their strategy.
Also, don't forget that in the last few years thousands of Germans immigrated to Switzerland, many of them from the former Eastern part of the country. These immigrants are usually well educated with a not so bad salary.
Keep in mind that Basel airport is only a few miles away from the German border, so the new flights also serve "domestic" South Germany-Dresden passengers.
Join Date: Apr 1999
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LPL is certainly not over crewed. Many Captains hitting 900 hours meaning people being drafted in from all over the place. F/O's hitting duty hour limits due to the ability to work them to death on the flexi contracts. It's a mess but unlike anything seen at any other EZY base.
The 757 went back to LGW 3 weeks ago. It was of little use as there were significant technical issues which caused more hassle than it was worth - especially fitting 200+ pax onto a spare A319.
The problem at GVA is the night curfew. GVA are running zero tolerance for anyone hoping to leave after the time. If there is a delay Ops try to plan MAN-LYS-LPL but on most occasions this is not a workable solution as the aircraft and crew will get stuck in LYS due crew hours.
The 757 went back to LGW 3 weeks ago. It was of little use as there were significant technical issues which caused more hassle than it was worth - especially fitting 200+ pax onto a spare A319.
The problem at GVA is the night curfew. GVA are running zero tolerance for anyone hoping to leave after the time. If there is a delay Ops try to plan MAN-LYS-LPL but on most occasions this is not a workable solution as the aircraft and crew will get stuck in LYS due crew hours.
Join Date: Feb 2006
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Some more data points in a dismal picture: yesterdays 18:15 LGW-HAM EZY5345 cancelled ten minutes before boarding. General chaos but overnight in Mercure provided - hotel staff said that this was the fourth cancellation they had dealt with this week. Another pax said that this was her third cancelled flight with EZY in three weeks. One of the more irrititating aspects is that re-booking has to be done over the internet which led to long queues at the hotel internet stations (luckily I have netbook with me)
Now on the bus to LHR for an expensive one-way with BA - we'll see how the compensation turns out...
Now on the bus to LHR for an expensive one-way with BA - we'll see how the compensation turns out...
Oh dear, it confirms my decision to no longer book on EZY. Also in the process of taking action to recover loses from my own last minute cancellation experience.
What a great shame, I used to love EZY.
What a great shame, I used to love EZY.
Join Date: Jul 2010
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Just joined this this site,
I love flying Easyjet, I never have had a bad experience with them, either flying from EMA and now DSA. Always on time, clean and modern aircraft with very friendly crews. (TCX take note)
I very much want them to suceed at DSA, I just wish they would get there act together on the winter routes.
As for LS and LBA, would never fly from LBA or with LS again due to very poor customer service.
EZY theres a huge market awaiting you at DSA with South Yorkshire, Lincolnshire and North Nottinghamshire.
I love flying Easyjet, I never have had a bad experience with them, either flying from EMA and now DSA. Always on time, clean and modern aircraft with very friendly crews. (TCX take note)
I very much want them to suceed at DSA, I just wish they would get there act together on the winter routes.
As for LS and LBA, would never fly from LBA or with LS again due to very poor customer service.
EZY theres a huge market awaiting you at DSA with South Yorkshire, Lincolnshire and North Nottinghamshire.