My flight back from Luton to Madrid was cancelled recently, a claim was put on and they have said it was 'technical reasons', they are not responsible and will not pay compensation.
How does that work ? Surely they are responsible if one of their aircraft doesnt make the flight, but was that the real reason ?
Surely it was the crew shortages issue that was the real reason ?
Can anybody shed any light on this, and what to do next ??