EasyJet - 4
Join Date: Jan 2006
Location: up north
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Interesting move on check-in, and flies in the face of what's happened at GVA, where for a couple of years there was self service check-in plus bag drop, and I found it very quick and effective. They have now gone back to a queing maze leading to a large bank of "bag-drops", but on observation recently, are all acting as check-in desks.
Join Date: Feb 2001
Location: In transit
Age: 70
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large bank of "bag-drops", but on observation recently, are all acting as check-in desks.
As far as Paully's point is concerned, I think that's true to some extent but there comes a time when people have to move with the times, so possibly a phasing-in approach would have been better, or as Expressflight said .....Retaining the possibility of airport check in for a reasonable additional charge might have been a better decision perhaps. Saving money is a very strong motivator for change.
Brunel to Concorde
Join Date: Mar 2003
Location: Virtute et Industria, et Sumorsaete Ealle
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Interesting points about the generation thing. Having been born towards the end of World War 2 I suppose I fall into the 'older friends' category.
I'm certainly no technophile - far from it - but around 15 years of Internet use from home (I never encountered computers at first hand when I worked) has enabled me to carry out basic tasks. I know many people in my age group who are equally capable to this limited degree, so the worry that older people in general might find online check-in a problem may not necessarily be the case. If it is, it will be a passing phase as the ensuing generations will have grown up with the technology.
Anyway, don't most leisure travellers (the group that most older people fall into) book their easyJet flights online? If so they must have some computer knowledge or know someone who does it for them, so presumably it won't be a huge leap to print out their boarding passes.
This week my wife and I flew with easyJet from Bristol to Glasgow for a short break before returning. It was the first time we'd been able to pre-book specific seats with this airline - we've been leisure customers of easyJet since the Go days - which is a great improvement over the old 'rush to the steps' game.
Printing our boarding cards at home and using the efficient boarding card automatic readers (I'm not sure that's the correct technical term) at both airports, and with only carry-on bags, meant the procedure was simplicity itself and formalities were therefore much quicker than in the past, though it wasn't the first time we'd printed our own boarding cards.
Perhaps we were exceptionally lucky all round because on the return journey we were airborne at GLA at 2055, had a pleasant flight with a friendly and informative flight deck crew and cabin crew that lasted 51 minutes, and arrived at our house which is nine miles from Bristol Airport at 2225 having retrieved our car from the airport long stay car park.
As one of the older generation I welcome and embrace any technology that improves the passenger experience.
I'm certainly no technophile - far from it - but around 15 years of Internet use from home (I never encountered computers at first hand when I worked) has enabled me to carry out basic tasks. I know many people in my age group who are equally capable to this limited degree, so the worry that older people in general might find online check-in a problem may not necessarily be the case. If it is, it will be a passing phase as the ensuing generations will have grown up with the technology.
Anyway, don't most leisure travellers (the group that most older people fall into) book their easyJet flights online? If so they must have some computer knowledge or know someone who does it for them, so presumably it won't be a huge leap to print out their boarding passes.
This week my wife and I flew with easyJet from Bristol to Glasgow for a short break before returning. It was the first time we'd been able to pre-book specific seats with this airline - we've been leisure customers of easyJet since the Go days - which is a great improvement over the old 'rush to the steps' game.
Printing our boarding cards at home and using the efficient boarding card automatic readers (I'm not sure that's the correct technical term) at both airports, and with only carry-on bags, meant the procedure was simplicity itself and formalities were therefore much quicker than in the past, though it wasn't the first time we'd printed our own boarding cards.
Perhaps we were exceptionally lucky all round because on the return journey we were airborne at GLA at 2055, had a pleasant flight with a friendly and informative flight deck crew and cabin crew that lasted 51 minutes, and arrived at our house which is nine miles from Bristol Airport at 2225 having retrieved our car from the airport long stay car park.
As one of the older generation I welcome and embrace any technology that improves the passenger experience.
Join Date: Aug 2007
Location: Grrrr
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New route from London Gatwick to Bergen in Norway from end of May. Guess it's a retaliation against Norwegian horning in on easyJet territory in LGW.
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Join Date: Feb 1999
Location: South East England
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Norwegians product is much superior to Easyjets offering.Its the only loco airline I,ve flown with and enjoyed the experience to the point that I,ve been happy to spend money on board with them.I,ve traveled to Scandanavia quite a lot in the course of work in the last 2 years with both airlines and Easy are really going to have to improve their mediocre product to compete with Norwegian and that's not taking into account the free wifi which is a real bonus.Regards Stampe
Join Date: Feb 1999
Location: South East England
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What's so good about Norwegian, in my experience:-
Modern aircraft bright but not gaudy/tacky interiors roomy.
Free wifi.
Allocated seating no fuss airport experience.
Free entertainment in cabin on drop down screens sure only cartoons and adverts but it adds to the ambiance and colour of the cabin.
Cabin crew well presented in a Scandanavian way,professional not scratch card toting.
Tasteful cabin offering ,beverage and food you don,t feel your being mugged on board,not pushy.
Good website,fare prices Seem reasonable .For me company pays.
To sum up when the company send me Norwegian I,m happy ,Easy I,m definitely not.I,d happily take my family on Norwegian.The Norwegian loco product is the best in Europe at the moment Easy have a long way to improve.
Regards Stampe
Modern aircraft bright but not gaudy/tacky interiors roomy.
Free wifi.
Allocated seating no fuss airport experience.
Free entertainment in cabin on drop down screens sure only cartoons and adverts but it adds to the ambiance and colour of the cabin.
Cabin crew well presented in a Scandanavian way,professional not scratch card toting.
Tasteful cabin offering ,beverage and food you don,t feel your being mugged on board,not pushy.
Good website,fare prices Seem reasonable .For me company pays.
To sum up when the company send me Norwegian I,m happy ,Easy I,m definitely not.I,d happily take my family on Norwegian.The Norwegian loco product is the best in Europe at the moment Easy have a long way to improve.
Regards Stampe
Last edited by Stampe; 26th Mar 2013 at 12:16.
Join Date: Aug 2002
Location: London (Babylon-on-Thames)
Age: 42
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You actually just wrote you don't think people from Essex or Liverpool are professional and you will fly a foreign carrier to avoid them. Was that really what you meant?
Join Date: Jan 2013
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I think YOU wrote that... I see nothing above from Stampe of those words.
I can confirm there was a comment about Essex and Liverpool folk in the original, unedited post.
Last edited by LAX_LHR; 26th Mar 2013 at 12:52.
Join Date: Apr 2012
Location: Crawley
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Well stampe.....I really think you're talking utter bull......t
Easyjet have modern , clean aircraft like Norwegian.
Easyjet have allocated seating....again like Norwegian
Easyjet have a fuss free check in process ....like Norwegian
Easyjet have great cabin crew .....like Norwegian
Easyjet have no wifi....but Norwegians is constantly dropping out and is not in all aircraft
Easyjets catering is worth every penny unlike Norwegian who charges €9 for a sandwich...
Easy jets OTP is better than Norwegians.
Norwegian has very few point to point routes unlike easyjet
So have you actually ever flown easyjet? I think not.
Easyjet have modern , clean aircraft like Norwegian.
Easyjet have allocated seating....again like Norwegian
Easyjet have a fuss free check in process ....like Norwegian
Easyjet have great cabin crew .....like Norwegian
Easyjet have no wifi....but Norwegians is constantly dropping out and is not in all aircraft
Easyjets catering is worth every penny unlike Norwegian who charges €9 for a sandwich...
Easy jets OTP is better than Norwegians.
Norwegian has very few point to point routes unlike easyjet
So have you actually ever flown easyjet? I think not.
Join Date: Feb 1999
Location: South East England
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Sadly Ramper my employer occasionally inflict Easyjet on me the last one being Lgw-Cph on 13th February. I returned by Norwegian Hel-Lgw on16th February.My perception and that of my colleagues is that Norwegian have developed a quite exceptional loco offering such that competitors will need to up their game.I avoid loco carriers as much as possible.Norwegian have come as a very pleasant surprise the wifi has always worked well on my flights and entertainment whilst limited brightens the cabin.Maybe not what you want to hear but that's my experience! regards Stampe
Join Date: Nov 2006
Location: Northern Ireland
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I've never heard such rubbish about easyJet being a poor service/ bad experience.
Their on time performance (OTP) is excellent
Modern Fleet
Convenient Airports
Competitive fares
easyJet plus - good benefits with the card
Competitive fares
No they dont have wifi, that for me would appear to be the gap, but lets see how they fair at LGW, Aer Lingus have had rock bottom fares ex LGW and it didnt work. It wont work for Norweigan ex LGW on any routes except the Scandinavian routes where they are well known.
Carolyn McCall has said that easyJet will rigourously defend their patch at LGW and core markets. Welcome Vueling and Norweigan, easyJet will be completely up for the challenge. with some luck this move by DY will put other Scandinavian destinations on the map for easyJet in a market that to date has been a gap...
EI-BUD
Their on time performance (OTP) is excellent
Modern Fleet
Convenient Airports
Competitive fares
easyJet plus - good benefits with the card
Competitive fares
No they dont have wifi, that for me would appear to be the gap, but lets see how they fair at LGW, Aer Lingus have had rock bottom fares ex LGW and it didnt work. It wont work for Norweigan ex LGW on any routes except the Scandinavian routes where they are well known.
Carolyn McCall has said that easyJet will rigourously defend their patch at LGW and core markets. Welcome Vueling and Norweigan, easyJet will be completely up for the challenge. with some luck this move by DY will put other Scandinavian destinations on the map for easyJet in a market that to date has been a gap...
EI-BUD
Last edited by EI-BUD; 26th Mar 2013 at 22:36.
