EasyJet - 4
Join Date: Jan 2010
Location: madrid
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flight from Madrid to Gatwick 14 - june
my wife (and our baby son) was due on the 17.25 from MAD to LGW yesterday with Easyjet 5478.
having passed through security (and told there was a one hour delay) they were finally boarded around 19.30, only to then be told that "due to Air Traffic strikes in France, they had to remain on-board for the next 1.5 hours before flying".
i have checked around but cannot see any news about there being a strike - i think isntead that EZY have used this as an excuse to hide the fact they probably (again) cancelled the 17.25 and instead merged it with the later flight, meaning comp has to be paid (because flight departed more than 4hrs late and wasn't due to one of their 5 disclaimer conditions).
immensely annoying, in particular as we only had limited milk for our son on the flight also.
having passed through security (and told there was a one hour delay) they were finally boarded around 19.30, only to then be told that "due to Air Traffic strikes in France, they had to remain on-board for the next 1.5 hours before flying".
i have checked around but cannot see any news about there being a strike - i think isntead that EZY have used this as an excuse to hide the fact they probably (again) cancelled the 17.25 and instead merged it with the later flight, meaning comp has to be paid (because flight departed more than 4hrs late and wasn't due to one of their 5 disclaimer conditions).
immensely annoying, in particular as we only had limited milk for our son on the flight also.
Join Date: Aug 2007
Location: Grrrr
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Hangerhead, the explanation you got was probably true although I understand your suspicion. The summer season is full of slots which means that flights get delayed and crews run out of hours. In a low cost airline, any delay picked up will be nigh on in impossible to catch up later as the planes pretty much fly "back to back", meaning that when one rotation is done, a crew will be waiting to take over the plane for a departure half an hour later. If the first flight of the day is delayed by an hour, you can do the math with sector 8 for that plane on the day with subsequent slot delays etc.
When management run crew numbers, they assume everything runs like clockwork and as a low cost company, any buffer is seen as waste. Penny wise, pound fool. This all happened in 2006 too.
When management run crew numbers, they assume everything runs like clockwork and as a low cost company, any buffer is seen as waste. Penny wise, pound fool. This all happened in 2006 too.
Join Date: Mar 2006
Location: , England
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Actually there is a stike and it is expected to last untill 0530 UTC tommorrow 16th June. A family member has been sat onboard a Ryanair STN-MAD flight for over and hour now and have only just been given a slot for 11am. Thats over two and a half hours after sheduled departure time!
Join Date: Apr 2006
Location: United Kingdom
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The French/Spanish ATC situation is being covered fairly well in the R&N section.
In a nutshell, the Spanish have been working to rule (ie no direct routings, v strict with departure/slot times etc) the French have now jumped on the bandwagon in sympathy.
End result - lots of slots and delays between the uk and Spain.
Grin and bare it folks.
In a nutshell, the Spanish have been working to rule (ie no direct routings, v strict with departure/slot times etc) the French have now jumped on the bandwagon in sympathy.
End result - lots of slots and delays between the uk and Spain.
Grin and bare it folks.
Join Date: Mar 2007
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You've gotta love it,
Tell the passengers the truth and they end up saying that you are lying. Maybe when I welcome passengers onboard a late flight, I should not say a thing.
On second thoughts mr HangerHead, next time I am delayed, instead of standing up in front of the passengers and explaining the reasons for the delay, I should invite you up, as you are obviously more informed than I am as an EZY Captain.
FPS
Tell the passengers the truth and they end up saying that you are lying. Maybe when I welcome passengers onboard a late flight, I should not say a thing.
On second thoughts mr HangerHead, next time I am delayed, instead of standing up in front of the passengers and explaining the reasons for the delay, I should invite you up, as you are obviously more informed than I am as an EZY Captain.
FPS
Join Date: Aug 2009
Location: England
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Well said! People are just loving the fact that easyJet have an apparent staffing problem and this seems to be the blame for everything and its kind of becoming rather repetitive and boring now
Join Date: Jul 2006
Location: Ballymena
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I'm not enjoying Ezy's apparent staffing problems. I am a regular user of Ezy and this is not the way I want to see them operate. I want to see a successful and dependable airline.
I had an employee recently left with no flight at Lgw , he was due to fly to Bfs after training. There were lots like him. The flight was cancelled(actually mote than one) and they were told to go on the web site and re-book. he was lucky that he was able to phone me, there were no flights Lgw - Bfs until late the next day, Friday. So I had to transfer him to Stn, the next morning. By now it was late at night. So he took the train into London Victoria and then the bus to Stn, arriving in the early hours of the morning. Then he spent some hours on a bench at the airport. That is what it is like when your flight is cancelled and the ground staff walk away and go home. I have spoken to lots of people who have no idea how to go about changing a disrupted flight. And what if you are elderly or have young children? And not all of us walk about with constant access to the web. So then we have to wait in a queue at the airport to get a chance to get on one of the few computers that may be working there. I think if some of the people who make these decisions experienced what it is like to be dumped, they might think again about what they are doing.
True Blue
I had an employee recently left with no flight at Lgw , he was due to fly to Bfs after training. There were lots like him. The flight was cancelled(actually mote than one) and they were told to go on the web site and re-book. he was lucky that he was able to phone me, there were no flights Lgw - Bfs until late the next day, Friday. So I had to transfer him to Stn, the next morning. By now it was late at night. So he took the train into London Victoria and then the bus to Stn, arriving in the early hours of the morning. Then he spent some hours on a bench at the airport. That is what it is like when your flight is cancelled and the ground staff walk away and go home. I have spoken to lots of people who have no idea how to go about changing a disrupted flight. And what if you are elderly or have young children? And not all of us walk about with constant access to the web. So then we have to wait in a queue at the airport to get a chance to get on one of the few computers that may be working there. I think if some of the people who make these decisions experienced what it is like to be dumped, they might think again about what they are doing.
True Blue
Join Date: May 2009
Location: Durham
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I type this from Newcastle Airport as I prepare to return home via friends in Paris to Barcelona. EZY have cancelled my flight (the 4th time it's happened to me this year) for 'operational amendments' according to the less than polite girl at the Service desk. I took my refund and left
I would have booked AF but they were showing full at the time but tottled over to the desk and am now booked with AF later this afternoon (at a cheaper price than EZY!)
Obviously living in Barcelona, EZY offer a direct routing home from NCL but I'm loathed to use them, the flight when its on time or not cancelled is becoming a chore and I'd rather clock up some miles with AF or BA
I would have booked AF but they were showing full at the time but tottled over to the desk and am now booked with AF later this afternoon (at a cheaper price than EZY!)
Obviously living in Barcelona, EZY offer a direct routing home from NCL but I'm loathed to use them, the flight when its on time or not cancelled is becoming a chore and I'd rather clock up some miles with AF or BA
Join Date: Jan 2010
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http://www.pprune.org/showthread.php...=1#post5754506
FPS,
my post wasn't meant to be inflammatory at all however, every single flight with easyjet I have had between Madrid and Gatwick has been delayed in the past couple of months.
I appreciate of course how much of that is down to the ash clouds and i don't speak of those flights here.
I am in a forward and backward e-mail discussion with some of your customer service reps already for a flight of mine that was from MAD to LGW and was cancelled - leaving me waiting for 5 hours at the airport until i was put on the later flight.
the regulations i have read suggest that, as my flight was cancelled (not delayed or late) I am due compensation. but even armed with your own company regulations, the support staff tell me no.
then my wife and child, checked in early to make life a little easier, then find out that the flight is delayed.
again.
with limited baby food available also.
this is unpleasant for everyone.
if easyjet are incapable of sticking to flight schedules, then they should change the times - i am sure easyjet knew far in advance of check-in that the flight would not be on time, but they didn't prevent us from checking in or warn us so we could instead have gone elsewhere more comfortable meanwhile.
if it seems easyjet are coming in for undue criticism then they should do something to address the concerns that the fee-paying customers have.
if every easyjet i have been on, has been either delayed (never less than 1.5 hours) or cancelled, then is it not likely I will assume Easyjet has something to do with it, when instead, I've flown BA/Iberia and even Air Europa without any delays on the same routes?
I also work in ATC and know that often, some airlines will say some delays are due to ATC...then when you investigate further, you find the original flight was late and missed its slot.
blaming ATC is in that sort of case, misleading.
My original post then, as I have still seen nothing on any news website, was just to find out if there were Easyjet related problems or that there were genuinely strikes.
For the flight my wife was on, the easyjet latest news page, funnily enough said the flight was on time and landed on time...lies or mistakes?
FPS,
my post wasn't meant to be inflammatory at all however, every single flight with easyjet I have had between Madrid and Gatwick has been delayed in the past couple of months.
I appreciate of course how much of that is down to the ash clouds and i don't speak of those flights here.
I am in a forward and backward e-mail discussion with some of your customer service reps already for a flight of mine that was from MAD to LGW and was cancelled - leaving me waiting for 5 hours at the airport until i was put on the later flight.
the regulations i have read suggest that, as my flight was cancelled (not delayed or late) I am due compensation. but even armed with your own company regulations, the support staff tell me no.
then my wife and child, checked in early to make life a little easier, then find out that the flight is delayed.
again.
with limited baby food available also.
this is unpleasant for everyone.
if easyjet are incapable of sticking to flight schedules, then they should change the times - i am sure easyjet knew far in advance of check-in that the flight would not be on time, but they didn't prevent us from checking in or warn us so we could instead have gone elsewhere more comfortable meanwhile.
if it seems easyjet are coming in for undue criticism then they should do something to address the concerns that the fee-paying customers have.
if every easyjet i have been on, has been either delayed (never less than 1.5 hours) or cancelled, then is it not likely I will assume Easyjet has something to do with it, when instead, I've flown BA/Iberia and even Air Europa without any delays on the same routes?
I also work in ATC and know that often, some airlines will say some delays are due to ATC...then when you investigate further, you find the original flight was late and missed its slot.
blaming ATC is in that sort of case, misleading.
My original post then, as I have still seen nothing on any news website, was just to find out if there were Easyjet related problems or that there were genuinely strikes.
For the flight my wife was on, the easyjet latest news page, funnily enough said the flight was on time and landed on time...lies or mistakes?
Join Date: Apr 2008
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Just to add my two penneth to this thread. Was due back on 21.55 EZY2206 MAD-LTN on Sun 13 Jun, but was cancelled and a scrum at Madrid airport of over 100 people trying to get sense, and answers. I was rebooked for EZY2206 21.55 MAD-LTN on Mon 14 Jun. It got to 22.30 at the gate and no information, then to be told by gate-staff it had been cancelled again. So made my way out to landside and the Easyjet information desk, to be told it was definately operating...!!!!!!!!! Back through to the gate and it did operate, finally leaving at 01.06.
The whole situation was absolutely shambolic, and as usual, information and staff were conspicuous by their absence, definately will not be using Easyjet again, finally got back to Luton 28 hours later...
Just wanted to share this total fiasco with the thread
Is this a compensation situation anyone know ?
The whole situation was absolutely shambolic, and as usual, information and staff were conspicuous by their absence, definately will not be using Easyjet again, finally got back to Luton 28 hours later...
Just wanted to share this total fiasco with the thread
Is this a compensation situation anyone know ?
Join Date: Nov 2003
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I (and various family members) have used Easyjet on many occasions to fly from Glasgow International to Malaga and Alicante. I can honestly say that I have never had any problems with Easyjet and neither has my parents and cousins. Have we just been very lucky? Has anyone had any problems with Easyjet from Glasgow International?
Join Date: Jun 2006
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Guys - while it is easy(!) to lay the blame at the company's door, I have a feeling that most of the delays you are incurring at the moment in France and Spain are to do with (unofficial) industrial action which is affecting all airlines equally.
As has been alluded to already, the Spanish Air Traffickers are in dispute with their management about, amongst other things, creating over-capacity in various sectors by allowing short cuts and early departures. And now the French appear to be coming out in sympathy. (Check the R&N and ATC fora for more info.)As a result controller discretion is no longer being used - you are ready to leave early; tough you wait until your filed departure time. You're running late and want to take a visual approach to cut 50 miles off your arrival; tough you must fly the whole procedure adhering to all height and speed restrictions, wasting time and burning unnecessary fuel.
Add to that the the usual summer occurrence of slots - or a time delay incurred on the ground so you shouldn't have to hold in the air, and the controller's insistence that you make that slot to the minute. For example out of Madrid, the taxi time to the northerly runways is set at 20 minutes; usually we can make it from push back to airborne in 10-15 minutes. However if you are not ready to push at exactly slot -20 you've now missed your slot, never mind the fact you can make up time during taxi or the discretion that controllers usually utilise in letting you go up to 5 minutes ahead of or 10 minutes later than your published restriction. So you get a new slot which typically tends to be 30-60 minutes later.
Compound that throughout the day (one slot into Europe, another one leaving) plus our self-inflicted tardiness, weather etc and sizeable delays start building up. Now add in the flight duty limitations of the crew – where after a certain period spent on duty you can no longer legally fly so standby crew and/or aircraft need to be called out – and you can see why some of the delays and cancellations happen, especially to the later flights.
I'm not apologising for the company - they can be shockingly bad when things go wrong – just trying to highlight some of the issues that we are encountering on a daily basis at the moment.
As has been alluded to already, the Spanish Air Traffickers are in dispute with their management about, amongst other things, creating over-capacity in various sectors by allowing short cuts and early departures. And now the French appear to be coming out in sympathy. (Check the R&N and ATC fora for more info.)As a result controller discretion is no longer being used - you are ready to leave early; tough you wait until your filed departure time. You're running late and want to take a visual approach to cut 50 miles off your arrival; tough you must fly the whole procedure adhering to all height and speed restrictions, wasting time and burning unnecessary fuel.
Add to that the the usual summer occurrence of slots - or a time delay incurred on the ground so you shouldn't have to hold in the air, and the controller's insistence that you make that slot to the minute. For example out of Madrid, the taxi time to the northerly runways is set at 20 minutes; usually we can make it from push back to airborne in 10-15 minutes. However if you are not ready to push at exactly slot -20 you've now missed your slot, never mind the fact you can make up time during taxi or the discretion that controllers usually utilise in letting you go up to 5 minutes ahead of or 10 minutes later than your published restriction. So you get a new slot which typically tends to be 30-60 minutes later.
Compound that throughout the day (one slot into Europe, another one leaving) plus our self-inflicted tardiness, weather etc and sizeable delays start building up. Now add in the flight duty limitations of the crew – where after a certain period spent on duty you can no longer legally fly so standby crew and/or aircraft need to be called out – and you can see why some of the delays and cancellations happen, especially to the later flights.
I'm not apologising for the company - they can be shockingly bad when things go wrong – just trying to highlight some of the issues that we are encountering on a daily basis at the moment.
Join Date: Nov 2007
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Easyjet 757
Does anybody know how the 757 is Crewed ?
I asuume the Aircraft owner i e Air Finland/Austurias supply the Cockpit Crew .
Re the Cabin do Easy have there own Cabin Staff on the A/C or is it a mix of the operators and Easyjet Cabin Crews ??
Thanks
I asuume the Aircraft owner i e Air Finland/Austurias supply the Cockpit Crew .
Re the Cabin do Easy have there own Cabin Staff on the A/C or is it a mix of the operators and Easyjet Cabin Crews ??
Thanks
Join Date: Aug 2009
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I think regarding the crewing it was mentioned above and someone said that for the LPL based one it is the Air Finland crew members but then there's one or two easyJet crew members to assist and show to the Air Finland crew members what the easyJet procedures are.
On a different note albeit kind of linked I have just noticed that Astraeus from the 15th June have leased an Air Finland 757 (OH-AFK) and thought that this maybe another 757 bound for easyJet but to have Astraeus crews insted of Air Finland?
On a different note albeit kind of linked I have just noticed that Astraeus from the 15th June have leased an Air Finland 757 (OH-AFK) and thought that this maybe another 757 bound for easyJet but to have Astraeus crews insted of Air Finland?
Join Date: Aug 2009
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Okay two have my last posts have been deleted for god knows what reason as per usual but I reported that a Titan 757 had took off from Manchester with an EZY call sign which then arrived at STN. Having just read on flight global this is what I found:
Titan A/W B752 G-ZAPX (29309) was rolled out in full easyJet scheme at Manchester today. It was ferried to Stansted this evening as EZY8001 & will enter service from there tomorrow.
So looks like STN has crewing problems too then?? or needs extra capacity, whatever the reason for the aircraft.
Also this is rather unusual for Titan to actually paint their aircraft into someone elses for a short term lease isn't it? I why there has been an exception is for easyJet
Further info, the schedule for the B752 based at STN tomorrow:
06:40 PMI
13:05 AGP
20:05 AGP
The aircraft seems to have the same schedule for Friday too.
Titan A/W B752 G-ZAPX (29309) was rolled out in full easyJet scheme at Manchester today. It was ferried to Stansted this evening as EZY8001 & will enter service from there tomorrow.
So looks like STN has crewing problems too then?? or needs extra capacity, whatever the reason for the aircraft.
Also this is rather unusual for Titan to actually paint their aircraft into someone elses for a short term lease isn't it? I why there has been an exception is for easyJet
Further info, the schedule for the B752 based at STN tomorrow:
06:40 PMI
13:05 AGP
20:05 AGP
The aircraft seems to have the same schedule for Friday too.
Join Date: Feb 2007
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Titan A/W B752 G-ZAPX (29309) was rolled out in full easyJet scheme at Manchester today. It was ferried to Stansted this evening as EZY8001 & will enter service from there tomorrow.
Are EZY still going to lease Titans 767 this summer or has that plan been changed in favour of the 757?
Join Date: Aug 2009
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Thats true I suppose! So there could be either 3 X B752 and 1 X B763 or just 3 X B752 lets just wait and see! But thinking about it the B763 wasn't due to be leased until early July so maybe this is just another 757 that no one knew about!
Join Date: Jan 2007
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I suppose there is no objections to have the aircraft painted as long as it doesn't come from their own pocket.
Passengers will likely not know any difference until the PA announcement on board where it will likely be.
"Good morning and welcome to your EZYxxx flight to XYZ operated by xxxxx"
I have to say allthough the reason for these wet leased aircraft are suspicious be it short of crew or late delivery of aircraft. At least they are trying to minimise the impact by bringing in other airlines to operate flights on their behalf.
Passengers will likely not know any difference until the PA announcement on board where it will likely be.
"Good morning and welcome to your EZYxxx flight to XYZ operated by xxxxx"
I have to say allthough the reason for these wet leased aircraft are suspicious be it short of crew or late delivery of aircraft. At least they are trying to minimise the impact by bringing in other airlines to operate flights on their behalf.