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EasyJet - 4

Old 9th May 2010, 00:53
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HAHAHAHAHA!!!these Last few pages have been great 4 comedy value!!!!
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Old 9th May 2010, 11:40
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Anything new from ncl for winter 10/11 ?
Nothing mentioned, usual rumour of a based 320 to operate a canaries route / PFO but again just rumour.
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Old 9th May 2010, 23:03
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Can any one enlighten me as to why the Paphos flights from Gatwick were cancelled today? Can't have been ash as several charters operated the route OK. Had friends onboard and ready to taxi when they were informed the flight was cancelled.
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Old 11th May 2010, 09:59
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Do Easyjet still refund fares if a flight is delayed over 4 hours?

This mornings 06.45 MAN-AGP flight still on ground at Manchester, initial excuse being restrictions over Spain due to ash. However, other airlines managed to get away within circa an hour of schedule to Alicante and Malaga. Actual reason for the delay would appear to be that easy did not have crew available (within hours) for the original departure slot, although all their other flights departed.

Passengers sat on aircraft with a slot time of 11.30Z.

Not good!
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Old 11th May 2010, 10:06
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Think you will find monarch ALC is still boarding and there AGP
has been canx. I'm sure there all doing what they can.
I'm sure the crews are been stretched with all the delays
all the airlines are having. Not exclusive to Easyjet.
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Old 11th May 2010, 10:20
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As far as I am aware, easyJet do not refund delayed flights.

If an aircraft has a slot of 1130, then this is because of ATC slot restrictions...nothing to do with easyJet.

In other easyJet news: easyJet have announced a 78.7m loss for the 6 months to March 2010, 50m better than the same period last year.

BBC News - Easyjet says ash disruption cost up to 75m
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Old 11th May 2010, 11:50
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Can't agree on this occasion. The Easy flight to ALC flew OK, as did the LPL AGP and ALC flights this morning. Does point to the MAN-AGP being short of crew and not able to get an available slot, as clearly there were slots this morning.

Flight has now been cancelled, 4 hours and 45 minutes ( note, just short of 5 hours) after scheduled departure time, passengers now being deplaned.

However, the cancelled flight despite showing on Easy's system for free transfer is not available in the booking system to do so and by delaying cancelation, have denied pax the opertunity to rebook onto tomorrows flight earlier, when there possibly were seats available for them....and until the booking systm is updated they can't.

Easy have clearly not worked to their pax advantage, but the Company's here.

Last edited by IB4138; 11th May 2010 at 12:05.
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Old 11th May 2010, 13:48
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Two hours later, the Easy web site still won't allow transfer of the booking to tomorrows flight and that flight is now full, surprise surprise. Queue at ticket desk in MAN is hardly moving.

My D-I-L with a two year old child and a six month old child, is stuck in this mess, on her way back home. She has no milk left for the baby and very little money.

If anybody from Easy would care to PM me with any help to get them back PDQ, then please do so. No one seems to care.

However, severe questions need asking about Easy's behaviour at MAN today.
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Old 11th May 2010, 16:02
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Noticed on the Monarch site ,list of cancelled flights,Malaga included.
Also telephone numbers for refund or a form to download to claim refund.
Not looked at easy's site.
Is your D.I.L stranded or is their family to help her out.
Jubilee
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Old 11th May 2010, 16:50
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Flight has now been cancelled, 4 hours and 45 minutes ( note, just short of 5 hours) after scheduled departure time, passengers now being deplaned.
Notice how you say PAX deplaned. This would mean they boarded and by doing so the crew would have had to be there.

I can see peoples frustration but working for an airline at another airport I can assure you that any delays/cancellations today on flights using Spanish airspace are genuine. Our AGP was delayed 3 hours and our ALC by four hours. The PMI flights at most UK airports today got away within around an hour of scheduled departure time, most likely because it is easier to re-route this service straight over France without flying into northern Spanish airspace and having to add to much extra fuel that other flights will have needed to re-route.
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Old 11th May 2010, 17:03
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Have sent email to Harrison about this total shambles.

Menzies staff at Manchester totally unhelpful and down right rude, especially the so called Passenger Services Manager, who was wandering arround drinking coffee, making unhelpful comments and not assisting her staff at the ticket desk, who were under pressure.

Refreshment vouchers that some managed to obtain, but had to ask for, proved not to be accepted by the Costa Coffee outlet.

By the time D-I-L reached the ticket desk, no seats available till Friday, so she loses three days pay.

Fortunately she and the kids have gone back to her mothers, but it was assumed that she was a UK resident, so no offer of hotel or going on standby list for tomorrow or Thursday, as has been offered to Spanish nationals off the flight.

D-I-L confirmed that the captain had said the delay and the missed slot was down to crewing hours issue and therefore was not the "ash" at that stage, although it had become an issue once a new slot was requested.

Just why was it decided to penalise the AGP flight when it came to the crew shortage? It also appears a deliberate act to cancel the flight after 4 hours 45 minutes to avoid paying full refunds and providing free flights after 5 hours delay.

...and emails advising pax of the cancelation of the flight were received timed at 14.40, several hours after the actual cancelation, whilst pax were queueing to rebook flights. Not a clever move!
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Old 11th May 2010, 17:13
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Like i have said, easyJet do not give refunds for delayed flights! You pay for a flight to get you from A to B (MAN-AGP in this case), whether it is delayed or not, it does not matter. The only thing they do provide, is a Light Refreshment Voucher (LRV) per passenger after a certain number of hours. This is valued at 3/4.50.

Companies do not cancel flight just because they want to. Crew obviously wasnt a problem if the plane was fully boarded.
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Old 11th May 2010, 17:17
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IB...... The timing and nature of the AGP means that it is very unlikely that crewing hours were the issue. Plus, if the flight was boarded, the crew were there and even with a severe delay, would still be in hours to operate. I am sure it was the ash but as with many pax, they like to think about sinister motives. Their probably was none.

As for the Menzies ground staff, I am not going to comment as clearly I wasn't there but as for hotels and vouchers.....................you only have to ask and explain your circumstances, they aren't mind readers. As for the Menzies manager, she is allowed a drink (and she was drinking it on the go.....i.e no break) and can you really say you know what her job entails?

Hope things get better for you soon.
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Old 11th May 2010, 17:53
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The plane was not boarded untill 08.30, with a depature that was scheduled for 06.45, more than two hours in arrears, so crewing would appear to have been the issue for a scheduled departure having been missed, as the captain said and not ash at that stage, nor would it have been had the flight departed on time. The ash became an issue because of the delayed departure, which led to the cancelation.

My D-I-L did tell the Menzies staff that she was a Spanish resident, but they assumed she had somewhere to go and made no enquiry as to her or the children's circumstances, which is simply not good enough.

As for the Passenger Services Manager, her exact words have been recorded and will be passed to Easyjet.

Just a catalogue of errors by Easy and their agents, not a comedy, compounded by a less than compasionate member of handling agent management, to top it all off.

...and bk, I suggest you look at the regulations in force for delays of over 5 hours and compensation payable, then you will realise why the flight was canceled at the 4 hours 45 minutes delayed point.
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Old 11th May 2010, 23:52
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A crew roster is usually made well in advance of the flight date. An issue for short crewing could be the fact that some members not necessary all were out of hours (law by regulators not airlines). There may have been an issue where standby crew had either allready been used or due to disruption are either out of place or on rest days.

It looks like it is one of those situations however there is no excuse for the lack of customer service as you describe it.

CAA Denied Boarding, Cancellation and Delay: Passenger Rights

Assistant must be provided regardless pf whether the delay is outside the airline's control as follows.

Distance up to 1500km (Delay more than 2 hours) meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes.

Distance 1500-3500km (Delay more than 3 hours) meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes.

Distance over 3500km (Delay more than 4 hours) meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes.

All Flights (Delay more than 5 hours) meals and refreshments in relation to waiting time. Two free telephone calls, emails, telexes or faxes, plus reimbursement of ticket (if passenger decides not to travel)

All Flights (Overnight and more than 5 hours) Two free telephone calls, emails, telexes or faxes, plus reimbursement of ticket (if passenger decides not to travel) plus hotel accomodation and transfers.
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Old 13th May 2010, 11:01
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Hi
Anybody in the know if Luton Flights to Paphos will operate for winter 2010/2011.
The reason i ask is several Luton routes seem to be dropped for the winter season-Nice , Turin , Krakow , Palma etc. but are bookable from other London Airports.
Is this still the continuing disagreement with LTN over fees!!!
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Old 14th May 2010, 16:14
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When will be available the winter timetable for continental Europe base?
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Old 14th May 2010, 19:30
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Didn't Andy Harris also resign over this issue?

Can someone give the ten second edition of who wants to do what in terms of expantion at EZ?

Does Stelious want more/quicker, or less/slower expantion than the board?
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Old 14th May 2010, 20:23
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Stelios is on record as being highly critical of the siginificant fleet expansion in recent years, blaming Andy Harrison for perpetuating growth at the expense of share price:

Stelios outburst overshadows easyJet results | Business | The Guardian

Basically, Stelios doesn't see the point of having a large fleet and expanded route network if it doesn't expand his earnings.
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Old 14th May 2010, 22:16
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Here you go, a bit more detail on his beef with the board for you:

http://www.flightglobal.com/articles...-strategy.html
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