Have sent email to Harrison about this total shambles.
Menzies staff at Manchester totally unhelpful and down right rude, especially the so called Passenger Services Manager, who was wandering arround drinking coffee, making unhelpful comments and not assisting her staff at the ticket desk, who were under pressure.
Refreshment vouchers that some managed to obtain, but had to ask for, proved not to be accepted by the Costa Coffee outlet.
By the time D-I-L reached the ticket desk, no seats available till Friday, so she loses three days pay.
Fortunately she and the kids have gone back to her mothers, but it was assumed that she was a UK resident, so no offer of hotel or going on standby list for tomorrow or Thursday, as has been offered to Spanish nationals off the flight.
D-I-L confirmed that the captain had said the delay and the missed slot was down to crewing hours issue and therefore was not the "ash" at that stage, although it had become an issue once a new slot was requested.
Just why was it decided to penalise the AGP flight when it came to the crew shortage? It also appears a deliberate act to cancel the flight after 4 hours 45 minutes to avoid paying full refunds and providing free flights after 5 hours delay.
...and emails advising pax of the cancelation of the flight were received timed at 14.40, several hours after the actual cancelation, whilst pax were queueing to rebook flights. Not a clever move!