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EasyJet - 4

Old 2nd Nov 2013, 22:26
  #3521 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
Do I really have to spell this out?

The bag guarantee is for a small bag, smaller than you can seriously use for even a short trip. Thus most people take the largest allowed and just hope that it doesn't get taken from them and put in the hold. To minimise the chances of this happening, they try and get on first and get their bags stowed before the racks are full. The last on get their bags taken from them.

easyJet turnrounds took a big hit after allocated seating was introduced, because passengers saw no need to join the queue and rush aboard. The introduction of the cabin bag guarantee system gets people nice and competitive again. In theory no more bags get put in the hold than before but, now that the new policy is spelt out in bold, passengers are twitchy and want to get on board first. I applaud easyJet's OTP but at what human cost?

I'm in do doubt that easyJet is excellent at responding to specific Customer Relations complaints, but I don't think one small voice will make any difference in this instance.

Last edited by pilothouse; 3rd Nov 2013 at 07:25.
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Old 2nd Nov 2013, 22:29
  #3522 (permalink)  
 
Join Date: Nov 2006
Location: Northern Ireland
Posts: 2,689
pilothouse, I may have missed comments relating to this, I agree the bag guarantee bag is very small in size but if you are a frequent flier, you may consider easyJet plus, it means the previous size bag is guarantee to say on board. I think for a few reasons if you fly remotely frequently easyJet plus is value for money. I get great value from my subscription.

Last edited by EI-BUD; 2nd Nov 2013 at 22:30.
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Old 2nd Nov 2013, 22:33
  #3523 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
EI-BUD

I think we posted simultaneously. Your first post brings me back to my starting point, that easyJet is fundamentally a good operation at a good price. Your post confirms that everything does not quite join up.

You are not the first to mention Plus. I cannot justify it for my frequency of travel. But would you please explain because I just don't get it, even if you wait and join the end of every queue, don't you find that you still spend too much of your time being penned, and on your feet unable to sit down and do something useful? If not, then maybe I'm just unlucky in my choice of airports.

Get it right by responding sensibly to feedback, and allowing passengers a bit of dignity throughout the experience, and easyJet will be everyone's favourite airline . Genuinely, not like Big Airways that thinks it is when it clearly isn't.

Last edited by pilothouse; 2nd Nov 2013 at 22:40.
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Old 2nd Nov 2013, 22:48
  #3524 (permalink)  
 
Join Date: Nov 2006
Location: Northern Ireland
Posts: 2,689
Others have mentioned that the boarding experience is no different on BA than on easyJet. I think this remark remains true for departures ex BA airports. BA have jetties for the most part. But when you get to airports like LPL and BRS that have heavy LOCO presence, the BA comparison is duff.

I've been to LPL on a Winters night and you are practically outside in the queue before the aircraft has come to the gate. This won't change. There is an immense focus on OTP, to the point where weekly there is a league table of airports stats. Airports need to get the plane away on so punctually. Carolyn makes a point on saying the best performers per week. These stats are used when negotiating and dealing with airports and handling agents. Sadly, with such a lean operation, I dont see any of this changing anytime soon.

EI-BUD
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Old 3rd Nov 2013, 00:34
  #3525 (permalink)  
 
Join Date: Aug 2012
Location: Not At Home
Posts: 2,316
easyJet turnrounds took a big hit after allocated seating was introduced, because passengers saw no need to join the queue and rush aboard. The introduction of the cabin bag guarantee system gets people nice and competitive again. I applaud easyJet's OTP but at what human cost?
Interesting that you think that but I haven't seen anything published or noticed anything personally that would suggest turnarounds suffered much at all since allocated seating or got any better with the bag guarantee.
I sit at the pointy end AND commute every weekend with the company.

In fact I remember, right after allocated seating was introduced, being surprised that everyone is still queuing.

The bag guarantee is just a way of making the policy a little more clear and is really a better version of what happened before.
I.e if we have too many pax vs bags checked, some bags will need to go in the hold.

So this new policy just re-affirms that with passengers AND gives them the option of making sure their bag isn't loaded into the hold.

Regarding the PLUS card, I also have one and can only recommend it.
I'm relaxed, I skip queues, I'm the first to board and always have space for my bag... plus if there is pre-boarding (which I don't mind, internet and drink in hand) I always get a seat.
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Old 3rd Nov 2013, 00:57
  #3526 (permalink)  
 
Join Date: Nov 2006
Location: Northern Ireland
Posts: 2,689
And you get your choice of seat at no extra cost. Plus there is 10% discount on car parking. Though I have to admit I always can get same deal from the car parking company often...

Last edited by EI-BUD; 3rd Nov 2013 at 01:40.
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Old 3rd Nov 2013, 07:34
  #3527 (permalink)  
 
Join Date: Jan 2005
Location: UK North
Posts: 108
I'm beginning to think that most of this is all down to airports. I tend to use LPL, MAN, BRS and SXF. Are these notably worse?

I chatted to crews after allocated seating was introduced and they despaired about the sluggish turnrounds. Now I've seen boarding after the new cabin baggage policy, the rush seems to be back. Merely my observations.

If you have Plus, can you always get to the front? I've noticed that some corridors are jammed, and by people who do not want you to get to the front. Is easyJet concerned if you can't get to the front? Go on, sell me one - seriously, I'm interested now!
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Old 3rd Nov 2013, 20:51
  #3528 (permalink)  
 
Join Date: Oct 2013
Location: North
Posts: 61
Things aren't perfect, I never would say they were....however.

Guaranteed Bag

There are some folk who just don't want the 'hassle' of having their bag placed in the hold. On very busy flights (very dependent on route and time) it's not/wasn't always possible to accommodate everyones bags. I guess Easyjet could have charged for cabin baggage or enforced a reduced dimension bag. Instead what they say to people is, if you want your bag guaranteed to be kept with you in the cabin on busier flights then you should adopt the guaranteed bag dimensions. That way it will fit under the seat and it will always fly with you. The bag size is bigger than you think.
Even with the bigger bag it the chances of you being parted is fairly slim and in many ways it is just like unallocated seating. Only the last few passengers on very busy flights got sat apart.

N.B if passengers are considerate when stowing carry on baggage then that helps a lot. i.e place coats on top of bags, place carrier bags under the seat, place bags wheels in first etc etc.

Allocated Seating Vs Turnarounds

Easyjet's turn times and OTP is still right up there. I've not noticed any real effect on turnaround times. Some crew, notably those who had only ever known Easyjet, didn't particularly like allocated seating to start with simply because they knew nothing but free seating. And there is sometimes an element of protectionism of the 'old Easyjet' among those who have been there for years.
Customer satisfaction has increased immensely with allocated seating and apart from the odd question about seat locations I really can't tell any difference when boarding on a day to day basis.

Customer Relations

I can't comment on specific experiences but I can assure that feedback about crew, both positive and negative, gets fed back to crew including individuals. Make no mistake about that. You can also e-mail Carolyn direct. Inevitably there will be someone screening the e-mails i'm sure but I know people who have had personal responses and she often comments via her communications about specific feedback she has received.
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Old 19th Nov 2013, 07:02
  #3529 (permalink)  
 
Join Date: Oct 2006
Location: southern spain
Posts: 1,842
Excellent results announced this morning -over to you then Sir Stelios!
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Old 19th Nov 2013, 09:34
  #3530 (permalink)  
 
Join Date: Aug 2013
Location: London
Posts: 829
Brussels & Paris are interesting choices for new routes from Gatwick. I always assumed that others withdrew because they couldn't make money on either route due to the dominance of Eurostar but clearly easyJet see things differently.


The Paris route from Luton seems to work well so good luck to them. It wonder if we might also see Luton-Brussels added at some point too if the Gatwick route proves popular?
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Old 19th Nov 2013, 10:51
  #3531 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 4,508
I notice that the sector lengths for much of the expansion at Gatwick this week (not just Brussels/Paris) are rather short. Is this a reflection of the timings of the Flybe slots or rather a corollary of the aircraft ordering saga with Stelios and thus being short of aircraft at the moment ?
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Old 19th Nov 2013, 10:59
  #3532 (permalink)  
 
Join Date: Aug 2013
Location: London
Posts: 829
I hadn't thought of that but does make sense when you think of the Flybe routes they're replacing. I guess by adding lots of short sector routes they maximise the benefit of the additional slots?
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Old 19th Nov 2013, 11:37
  #3533 (permalink)  
 
Join Date: Mar 2003
Location: Europe
Posts: 2,118
Arrival and depature slots must fit. So you cannot use slots used by BE for flights to JER or NQY for flights to Egypt or Greece. Of course you can combine as much as you like with the pool of slots you have, but without wrecking your whole network there are probably limits to what makes sense.
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Old 21st Nov 2013, 14:41
  #3534 (permalink)  
 
Join Date: Aug 2007
Location: Grrrr
Age: 14
Posts: 649
New route SXF-TLV announced thrice weekly from February 2014.
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Old 27th Nov 2013, 09:56
  #3535 (permalink)  
 
Join Date: Sep 2012
Location: UK
Posts: 333
Hamburg base

Following 10 new routes ex HAM for summer 2014, 4 of which seasonal.

MXP, VCE, CTA, NAP
NCE
SPU
PMI, IBZ
ATH
CPH

EDIT: Relatively low-key affair though, CPH 7/7, MXP 6/7, PMI 5/7, VCE 3/7, NCE 3/7, Rest 2/7. Some small changes to frequenciues between high season July and August and the other months.

Last edited by insuindi; 27th Nov 2013 at 10:47.
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Old 28th Nov 2013, 01:33
  #3536 (permalink)  
 
Join Date: Jun 2011
Location: Ainsdale
Posts: 1,708
Does anyone know if any aircraft are leaving the fleet this winter?
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Old 28th Nov 2013, 09:10
  #3537 (permalink)  
 
Join Date: Jun 2008
Location: edinburgh
Posts: 69
Can someone tell me the previous rotations for the craft which forms the Monday EDinburgh / Tenerife departing 1410 ; also I assume its an A320 ?
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Old 29th Nov 2013, 16:50
  #3538 (permalink)  
 
Join Date: Apr 2008
Location: Germany
Posts: 1,151
Regarding HAM there were expectations (hopes) of more business routes like ZRH, VIE, CDG, BCN, MAD or eatern european cities like WAW, PRG, BUD, SOF to be announced. Therfore a bit disappinting that there are only MXP and CPH. The rest is more leisure with a 3rd a/c to come next summer. Routes for this a/c to be announced next spring (guess also leisure routes). Maybe more business orientated routes for winter 2014/2015.
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Old 29th Nov 2013, 18:22
  #3539 (permalink)  
 
Join Date: Dec 2011
Location: Middlesex (under the flightpath)
Posts: 1,931
pilothouse; I can't comment much about your letter to customer relations. However, I emailed easyJet and got a nonsense reply, I emailed again and got another, non reply... the issue was as follows for interest sake.

Since easyJet upgraded its website recently, it no longer stores pass port details, i.e. for advanced passenger information, for travelling to/from countries such as Spain. It use to be the case that when you logged into my easyjet, via their website and selected your booking, you could click on enter advanced passenger information, then then as I'd entered before for me and family members it would give each name in a drop down list and I just had to select the appropriate name. This was no matter which computer I logged in from i.e. it was on more than 1 computer I would access the information.

I explained in my email that reinstating this functionality (and BA have it, enter once and it's there for next times) it would save time and make the process more quick and simple. I.e. not having to enter the passport number and other info each time. I printed boarding cards 4 times in 1 week and had on 4 different occasions to enter the same info.

Anyway, the first reply was, this functionality is not available. So I thought captain obvious, that why I emailed. The second reply told me this is not available and if it was in the past it was to do with cookies on my computer. It went on to explain that 'it is necessary that you provide this details when travelling to and from Spain'.

Sounds like the first reply was taking the piss!


What a nonsense reply. easyJet in my experience is all about making their processes better. But this is all well good internally i.e. they improve processes, but with customer feedback channel, I feel that the receiver of the information either doesnt understand what it actually means or they do not know who internally to pass it to....

Disappointing. Though this seems like a trivial matter, it exemplifies the approach to processing feedback...
No, it is an important point, APIS is required for many countries.

Perhaps you should put this on social media, apparently doing so usually illicits sensible responses from high-up management. Cannot state which one, as once saved the word is changed to PPRuNe (copyright issues?), but am thinking of the one with the bird.




I can't comment on specific experiences but I can assure that feedback about crew, both positive and negative, gets fed back to crew including individuals. Make no mistake about that. You can also e-mail Carolyn direct. Inevitably there will be someone screening the e-mails i'm sure but I know people who have had personal responses and she often comments via her communications about specific feedback she has received.
On the other hand, perhaps try this first......
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Old 29th Nov 2013, 18:28
  #3540 (permalink)  
 
Join Date: Dec 2010
Location: Belfast
Posts: 216
airport66

What ass hole within easyjet is giving all of there ground handling operation to swissport they are the biggest load of crap.
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