EasyJet - 4
Join Date: Feb 2005
Location: 35,000ft
Posts: 962
Likes: 0
Received 0 Likes
on
0 Posts
Will Stansted get a look in at some new routes I wonder? Some great gaps in the market to be exploited and if they re-introduce Faro and Alicante that would be a definite thumbs up. 
Join Date: Oct 2007
Location: Essex
Age: 37
Posts: 50
Likes: 0
Received 0 Likes
on
0 Posts
18 new routes altogether:
Nice - Palermo, Marrakech, Lisbon
Lyon - Palma, Split
Bordeaux - Amsterdam, Marrakech, Brussels
Gatwick - Newcastle, Paris CDG, Brest, Jersey
Belfast - Bordeaux, Jersey
Edinburgh - Bodrum, Heraklion
Glashow - Kos, Split
Nice - Palermo, Marrakech, Lisbon
Lyon - Palma, Split
Bordeaux - Amsterdam, Marrakech, Brussels
Gatwick - Newcastle, Paris CDG, Brest, Jersey
Belfast - Bordeaux, Jersey
Edinburgh - Bodrum, Heraklion
Glashow - Kos, Split
Join Date: Dec 2004
Location: Newcastle
Posts: 216
Likes: 0
Received 0 Likes
on
0 Posts
I thought EZY had bought 25 LGW slots from BE from end of March. The new routes so far announced don't add upto to 25 so I assume there will either be more new routes or capacity increases on popular routes?
Last edited by nclairportfan; 23rd Oct 2013 at 10:46.
Join Date: Jan 2005
Location: UK North
Posts: 108
Likes: 0
Received 0 Likes
on
0 Posts
easyJet, please end this tyranny!
easyJet, you have what is basically a good quality, affordable product, thank you. And I'm grateful that you and others are giving us route choices that we would never have thought would happen.
But I can see absolutely no sign that you are trying to make the ground journey in any way tolerable. Last night in Berlin, for example, the 2135 SFX-LPL. I notice as I pass Arrivals that the inbound from Liverpool is due at 2107. I reach the departure lounge at 2040 to read that my flight is apparently "boarding" and the gate will "close" at 2105.
Well, I always take this stuff with a pinch of salt but I am not going to risk getting the gate after 2105 in case someone decides that this is an excellent way of taking more money off me. So I go to the gate immediately and amazingly the queues are tiny. All the other suckers are way ahead of me!
The departure lounge is like a prison and stuffed with a full load of passengers. No proper food nor drink nor water, no toilets and seating for well less than half. It's 2050, and there is still nearly 20 minutes till our plane is going to land. A lot of people seem to think that the plane outside is ours and some are queueing for it (despite the allocated seating, so they must be worried about bag space) but it's on the next stand, not ours.
I'm not of an age where I can stand up for ever, so I sink to the hard floor and open my final German beer, eyed enviously by the friendly student slumped next to me. I read quietly, and eventually our plane arrives. The passengers have not even started to get off but half of us get up and join the queue. At least I now have a chair.
After what seems an age, the doors of our prison open and everyone charges out, to join... yes, another queue. Soon just two of us are left in the departure lounge, the other being a pleasant and very pregnant lady.
I expect us to be ejected but we sit there until the backs of the queues reach the bottoms of the steps, and then wander out. On board, we queue while crew and passengers achieve miracles with cabin baggage. I have to say, the cabin crew are excellent considering they were on a lunchtime GVA beforehand.
At Liverpool, as soon as the engines shut down, everyone gets up and yes, you've guessed it, they queue to get off. There is nobody to meet the aircraft so they queue for 15 minutes. Unbelievably, nobody complains. The girl behind me, on her phone, tells her mother but seems to think this is just normal.
The tolerance of all these people is remarkable. Do they not notice all this unnecessary queueing? Do they not query that they are being suckered, just because easyJet is petrified of the passengers not being ready? Do they not object to the abysmal discomfort of the departure lounges? Have they been dumbed down to expect such inconsiderate treatment? Because that is what it is - there is nothing here that a bit of thoughtfulness couldn't solve.
How about business passengers? In the old days, even in economy, ground handling was nothing like this. To be a frequent flyer in Europe now must be a fate worse than death.
It's all in the hands of easyJet. Come on, somebody high up in the airline who has the power to make changes, take a flight on your own airline and count up how long you stand queueing unnecessarily. At the moment, it feels like you are videoing the best queueing moments and you play them back to the Board over a few Friday night beers and have a lot of laughs. What suckers all you passengers are, you exclaim!
And fellow passengers, play them at their own game. Join the tiny handful of people that only join a queue when it has almost disappeared. If we all do that, then easyJet will have to do things differently. And not before time.
But I can see absolutely no sign that you are trying to make the ground journey in any way tolerable. Last night in Berlin, for example, the 2135 SFX-LPL. I notice as I pass Arrivals that the inbound from Liverpool is due at 2107. I reach the departure lounge at 2040 to read that my flight is apparently "boarding" and the gate will "close" at 2105.
Well, I always take this stuff with a pinch of salt but I am not going to risk getting the gate after 2105 in case someone decides that this is an excellent way of taking more money off me. So I go to the gate immediately and amazingly the queues are tiny. All the other suckers are way ahead of me!
The departure lounge is like a prison and stuffed with a full load of passengers. No proper food nor drink nor water, no toilets and seating for well less than half. It's 2050, and there is still nearly 20 minutes till our plane is going to land. A lot of people seem to think that the plane outside is ours and some are queueing for it (despite the allocated seating, so they must be worried about bag space) but it's on the next stand, not ours.
I'm not of an age where I can stand up for ever, so I sink to the hard floor and open my final German beer, eyed enviously by the friendly student slumped next to me. I read quietly, and eventually our plane arrives. The passengers have not even started to get off but half of us get up and join the queue. At least I now have a chair.
After what seems an age, the doors of our prison open and everyone charges out, to join... yes, another queue. Soon just two of us are left in the departure lounge, the other being a pleasant and very pregnant lady.
I expect us to be ejected but we sit there until the backs of the queues reach the bottoms of the steps, and then wander out. On board, we queue while crew and passengers achieve miracles with cabin baggage. I have to say, the cabin crew are excellent considering they were on a lunchtime GVA beforehand.
At Liverpool, as soon as the engines shut down, everyone gets up and yes, you've guessed it, they queue to get off. There is nobody to meet the aircraft so they queue for 15 minutes. Unbelievably, nobody complains. The girl behind me, on her phone, tells her mother but seems to think this is just normal.
The tolerance of all these people is remarkable. Do they not notice all this unnecessary queueing? Do they not query that they are being suckered, just because easyJet is petrified of the passengers not being ready? Do they not object to the abysmal discomfort of the departure lounges? Have they been dumbed down to expect such inconsiderate treatment? Because that is what it is - there is nothing here that a bit of thoughtfulness couldn't solve.
How about business passengers? In the old days, even in economy, ground handling was nothing like this. To be a frequent flyer in Europe now must be a fate worse than death.
It's all in the hands of easyJet. Come on, somebody high up in the airline who has the power to make changes, take a flight on your own airline and count up how long you stand queueing unnecessarily. At the moment, it feels like you are videoing the best queueing moments and you play them back to the Board over a few Friday night beers and have a lot of laughs. What suckers all you passengers are, you exclaim!
And fellow passengers, play them at their own game. Join the tiny handful of people that only join a queue when it has almost disappeared. If we all do that, then easyJet will have to do things differently. And not before time.
Last edited by pilothouse; 25th Oct 2013 at 11:15.
Join Date: Jun 2012
Location: N.Ireland
Posts: 1,713
Likes: 0
Received 0 Likes
on
0 Posts
Pilothouse
Fantastic......I like your thoughts
Just like the ark we queue, but I would not just say its an EASYJET thing. Even in LHR pax are like vultures hovering around the departures board and dashing to the gate as soon as the gate number appears
When flying with EZY it depends. If a have a shoulder bag then sit relax and go on last and put shoulder bag under the seat. If I have a carry on bag yes I probably will be one of those vultures!!!
Fantastic......I like your thoughts
Just like the ark we queue, but I would not just say its an EASYJET thing. Even in LHR pax are like vultures hovering around the departures board and dashing to the gate as soon as the gate number appears
When flying with EZY it depends. If a have a shoulder bag then sit relax and go on last and put shoulder bag under the seat. If I have a carry on bag yes I probably will be one of those vultures!!!
Join Date: Jan 2005
Location: UK North
Posts: 108
Likes: 0
Received 0 Likes
on
0 Posts
Not just an easyJet thing, I would totally agree.
However, easyJet is the airline most likely to get a grip and change things for the better.
There's absolutely no point in having a similar rant about Ryanair, is there?!
However, easyJet is the airline most likely to get a grip and change things for the better.
There's absolutely no point in having a similar rant about Ryanair, is there?!
Join Date: Apr 1999
Posts: 235
Likes: 0
Received 0 Likes
on
0 Posts
EasyJet - 4
Pilothouse Fair point about SXF. Clearly not a direct EZY issue but any company complaint would be directed by SXF to the shiny new facilities over the runway. The current facilities are run down and not fit, but they were due to close a year or so ago.
Your point about 'boarding' so early according to the departures board. The company are striving for On Time. The percentage of those who don't make it to the gate on time is low, but every day some don't make it. An average 4 sector day that I do, we have 10 pax who have not shown for whatever reason. Obviously EZY want to get everyone to where they want to go, by getting as many at the gate, ready to go by STD -25 any delay caused by luggage / passenger no show is minimised.
Not a perfect system but they're really working hard to be on time.
Your comments are intelligent and well put, email easyjet and let them know your experience and thoughts.
Your point about 'boarding' so early according to the departures board. The company are striving for On Time. The percentage of those who don't make it to the gate on time is low, but every day some don't make it. An average 4 sector day that I do, we have 10 pax who have not shown for whatever reason. Obviously EZY want to get everyone to where they want to go, by getting as many at the gate, ready to go by STD -25 any delay caused by luggage / passenger no show is minimised.
Not a perfect system but they're really working hard to be on time.
Your comments are intelligent and well put, email easyjet and let them know your experience and thoughts.
I just wish they didn't "board" when the aircraft isn't even at the gate.
Fed up with being "penned" in a corridor at Malaga for 30+ minutes, I won't fly EZY from there anymore. This is where of course a substantial number of pax were recently abandoned & locked in a corridor whilst the flight left without them.
EZY take a leaf out of MOLs latest adventure & "improve customer experience"
Fed up with being "penned" in a corridor at Malaga for 30+ minutes, I won't fly EZY from there anymore. This is where of course a substantial number of pax were recently abandoned & locked in a corridor whilst the flight left without them.
EZY take a leaf out of MOLs latest adventure & "improve customer experience"
Join Date: Jan 2005
Location: UK North
Posts: 108
Likes: 0
Received 0 Likes
on
0 Posts
One reason I've pinpointed easyJet as a possible pathfinder to sort out this industry-wide idiocy is because they are big enough to take control of their airports, yet not so big as to make a change impossible.
I imagine that they can do pretty much what they like at all their UK bases and therefore (for the UK traveller) the potential is there to "enhance the customer experience" on 50% of occasions. That's a very good start.
And they have a fair few European bases too, though (as mentioned above) somewhere like the current SFX is a basket case for understandable reasons. At the end of the day, it is all down to local staff. I never cease to be amazed at the inability of contracted handling agents to simply do what their airlines ask, even when there is an airline station manager in close proximity. And even locally recruited direct employees can often get it wrong.
Anyway, just sorting this out at the UK end would make a lot of people much happier. I don't know what's worse, the boredom and physical pain of queueing, or the feeling that one is being treated as a complete mug. Not nice either way.
I imagine that they can do pretty much what they like at all their UK bases and therefore (for the UK traveller) the potential is there to "enhance the customer experience" on 50% of occasions. That's a very good start.
And they have a fair few European bases too, though (as mentioned above) somewhere like the current SFX is a basket case for understandable reasons. At the end of the day, it is all down to local staff. I never cease to be amazed at the inability of contracted handling agents to simply do what their airlines ask, even when there is an airline station manager in close proximity. And even locally recruited direct employees can often get it wrong.
Anyway, just sorting this out at the UK end would make a lot of people much happier. I don't know what's worse, the boredom and physical pain of queueing, or the feeling that one is being treated as a complete mug. Not nice either way.
Join Date: Oct 2006
Location: southern spain
Posts: 1,963
Likes: 0
Received 0 Likes
on
0 Posts
STANDING ETC
It is definitely not just an easyJet thing. Some years ago I travelled back from Aberdeen to Heathrow with BA and was lucky to get a jump seat ride in the days prior to 9/11. When we landed at Heathrow - 10 minutes early - we had to wait for a stand to become available. After a couple of minutes the No.1 came into the cockpit and asked what was going on. At that juncture I turned round and all I could see was a mass of people standing up and waiting to get off! Two years ago I was on a Spicejet flight and most of the passengers were up while the aircraft was still taxying off the runway!
