Do I really have to spell this out?
The bag guarantee is for a small bag, smaller than you can seriously use for even a short trip. Thus most people take the largest allowed and just hope that it doesn't get taken from them and put in the hold. To minimise the chances of this happening, they try and get on first and get their bags stowed before the racks are full. The last on get their bags taken from them.
easyJet turnrounds took a big hit after allocated seating was introduced, because passengers saw no need to join the queue and rush aboard. The introduction of the cabin bag guarantee system gets people nice and competitive again. In theory no more bags get put in the hold than before but, now that the new policy is spelt out in bold, passengers are twitchy and want to get on board first. I applaud easyJet's OTP but at what human cost?
I'm in do doubt that easyJet is excellent at responding to specific Customer Relations complaints, but I don't think one small voice will make any difference in this instance.
Last edited by pilothouse; 3rd Nov 2013 at 07:25.