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EasyJet - 4

Old 2nd Jul 2012, 19:23
  #2661 (permalink)  
 
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Easy flyer.....please explain how my reply is slightly exaggerated??!!! Do you know the exact condition of the passenger you receive at the aircraft door??? You only get told whether they are a Romeo, sierra or Charlie. That is all. You don't get told if they can stretch their leg, bend their leg etc until you see them. Flying 12 years for the company, i still havent acheived phsycic powers that informs me of their status...I would like you to explain how you can tell the condition of the passenger............
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Old 2nd Jul 2012, 20:09
  #2662 (permalink)  

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The crew were not in uniform, but recognizable from previous flights and the attitude and speech of the cabin crew to them...like when are you back at work? etc. As I said crew and family...some were their grand parents.

Why am I so upset?...look previously on this post as to what happened regarding emails on my Plus card expiry. I told easy an apology was not sufficient.....and what do I get ..just an apology. I want your staff discount of 40% for family members, when I renew in recompense for the cock-up, especially after the appalling attitude that some of you have shown with your posts.

I have been a loyal easyJet customer and was once involved in the industry, but am now retired. The present modus operandi does not need changing. There is no need for change for changes sake regarding boarding policy.

The attitudes expressed toward passengers on this forum today just sicken me; shows that easy need to take a hard look at some of their crew and their attitudes and is a reason why the industry in the UK is in such a mess. Now that is where the change is needed.

If you don't like the job, leave and do us all a favor. There are plenty of cabin crew out of work, who would love your jobs.

I have several PMs from other easyJet crew who are disgusted by your attitudes, but will not come on an open public forum, as you have done, to express their feelings.

....and Ivor, I have already copied your posts.
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Old 2nd Jul 2012, 20:49
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This has gone off topic a bit!
Back to allocated seating:
The only people who dont want it and are complaining are those with plus cards, why not try and think about what it would be like for say families with young children, the elderly etc who dont travel often enough to warrant the need for a plus card but can't get seats together - these are the type of travellers who really need it. Everyone will benefit from allocated seating. Plus I'm sure some people would have a lot to say if British Airways for example announced that they would be moving to free seating - opinions would change then. People like allocated seating!

I dont know what they are going to do with plus cards but I think that what they will probably allow free reservations of seats of the passengers choice and will probably still board them first - they will benefit from this because they will get onboard before the rush of the other passengers and therfore will ensure good space in the overhead lockers.
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Old 2nd Jul 2012, 21:03
  #2664 (permalink)  

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Another youngster having a pop!

Back to the allocated seating argument.

I am more disabled than at least 50% of the people who claim this privileged on flights. Yes, I will always sit in an isle seat. to answer a previous post, as I have arthritis in my knees, back, feet and hands. I am a Plus card holder, but am stopped at times from taking the seat I wish to occupy, by them being blocked for people who are less "disabled" than me and in all honesty, do not require "assistance".

So.should there be a new category of Plus card holders who are medically/physically impaired and require "assistance" on boarding to take their seats, before seats are blocked for other passengers, who have not paid for speedy boarding, to occupy?

I am being disadvantaged by this practice. Am I better, not paying for a Pluscard/Speedy Boarding and simply declaring myself in need of assistance for boarding?

You would be surprised by the number of people who have required "assistance" on boarding, who sprint of the aircraft on landing and do not then require "assistance" to get off the aircraft.

Can someone address this very valid point?

Last edited by IB4138; 2nd Jul 2012 at 21:10.
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Old 2nd Jul 2012, 21:05
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IB I have to agree your reaction to an email obviously sent in error is totally over the top. I would suggest an apology is more than adequate.

(To be clear I have no connection with Easy other than as a passenger).
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Old 2nd Jul 2012, 21:11
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IB,

you obviously do have a disability, the size of the chip on that shoulder is enormous!! I suggest that next time you book you request assistance because you are special.

Ivor
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Old 2nd Jul 2012, 21:20
  #2667 (permalink)  

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easyflyer83
I'm not saying anything about you, however Ivor Fynn is something else. I hope I am never on a flight that you are crew on.

You are not aware of the battles I have had with easy that I am not at liberty to discuss here, as it is between me and management, as has been settlement.

However, it would appear nothing has changed by what has occurred this week.
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Old 2nd Jul 2012, 21:24
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Then IB so this is all nothing to do with allocated seating or the email you received the truth is you have a long running issue with the airline, maybe if you had said so people would have understood better.
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Old 2nd Jul 2012, 21:24
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I've not been particularly offended by anything you have said up to now but your comment about 'youngsters' really is offensive.
Not intentional, I can assure you and I noticed the last poster's age, but quite a few younger people in the UK will not listen to advice from elders these days. The one's that do learn a lot. We do have experience and knowledge to pass on.

Then IB so this is all nothing to do with allocated seating or the email you received the truth is you have a long running issue with the airline, maybe if you had said so people would have understood better.
Yet they are the airline I prefer to use before Monarch and Jet2.

However, no one at easyJet appears to listen to criticism of existing practices. They could well use a "mystery passenger" on flight to report on cabin crew performance and assessments from managers/training managers on flights.

Last edited by IB4138; 2nd Jul 2012 at 21:30.
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Old 2nd Jul 2012, 21:27
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Originally Posted by IB4138 View Post
Why am I so upset?...look previously on this post as to what happened regarding emails on my Plus card expiry. I told easy an apology was not sufficient.....and what do I get ..just an apology. I want your staff discount of 40% for family members, when I renew in recompense for the cock-up, especially after the appalling attitude that some of you have shown with your posts.
So you are upset about this?:

Originally Posted by IB4138 View Post
easyJet Plus card membership

Myself and my good lady are Plus card holders. Our current cards expire at the end of August.

This morning, we both received emails from easyJet, advising that our cards were about to expire and we should renew. Just five minutes later, two more emails arrived, advising that our cards had expired today.

Are easyJet so short of cash that they are attempting to trick people into renewing Plus Card membership two months early and cut the membership for the current year by two months?
I don't get the idea you are reasonable in the slightest way.

As a loyal easyJet customer you know you only need to show your easyjet plus card at the gate. The gate agents will check the date on your card visually. There is no computer system that would interfere by a wrong date. So you would not encounter any problems or difficulty in using your nearly expired card!

The email seems like an honest mistake and you received an apology. But it is not something that would reasonably entitle you to any discounts.
It seems like a storm in a glass of water to me.

Take some advice of a "youngster" and relax a bit. It's not good for your heart!
As for the rest of your undoubtly well intended advice, I am sure you ignored enough advice when you were young. It's the old elderly vs young drama!

Last edited by 737Jock; 2nd Jul 2012 at 21:30.
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Old 2nd Jul 2012, 21:36
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IB4138

Typical of your average consumer these days, wants compensation for this, that and the other. Honest mistake with the dates of a renewal, I want compo. Bit of turbulence, cause me to smudge my makeup, I want compo, Lager not cold enough, compo please. Pathetic quite frankly.
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Old 2nd Jul 2012, 21:40
  #2672 (permalink)  

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History, Jock, history.

As for my past history, you have no idea! Perhaps I should write book and let some of these younger people read how it used to be. Then they just might understand. Perhaps it might explain why I have been cautious since Stelios no longer had control.

Lager not cold enough
Never is and never has been on UK airline flights.

Now in the old days on IB, lager used to be served iced, with a few ice crystals on the top.

Last edited by IB4138; 2nd Jul 2012 at 21:45.
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Old 2nd Jul 2012, 21:47
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I always find reading posts that praise easyJet to be vaguely amusing. I had flown with them on at least a dozen occasions, always because there was no alternative. Not one of those flights was pleasant in any way. Speedy boarding was a complete con and on one round trip no attempt was made by them to provide it although they had taken my money. By contrast Ryanair has always been very competently delivered and ALWAYS on time. Given the choice I would never go anywhere near easyJet.
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Old 2nd Jul 2012, 21:56
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Personal opinion......if you're trying to make the assertion that I over praise easyjet then you are wrong. Easyjet isn't a perfect airline but the product is good and by god it it ten times that of Ryanair.

2 consistent compliments that you get as an Easyjet crew member.....

1) That was a great flight, I was dreading it. (I always want to ask why they booked it if they dreaded it)

2) You're so much better than Ryanair/You're Rolls Royce compared to Rynair etc etc.

Now I like to be objective. Ryanair is successful, they have fantastic OTP and network coverage even if it is all a bit "secondary". But consistently i hear that Ryanair is let down by it's crews. Where as at Easy it is the crews that seem to shine. Even if I say so myself.
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Old 2nd Jul 2012, 22:03
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I have flown both easy and ryanair. Never had an issue with easy speedy boarding even in european destinations when the aircraft has been parked on a remote stand. I would pay 3 times as much to go for easy over ryanair as their service outshines ryanairs every time for me
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Old 2nd Jul 2012, 22:07
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Like myself, it would appear that IB4138 has a health condition that falls short of requiring special assistance.

Surely IB4138, allocated seating would be a benefit to you as it would allow you to board the aircraft at your own speed whilst taking advantage of the seat of your choice.
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Old 2nd Jul 2012, 22:09
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Every airline has it USP's, certainly Ryanair has many and easyJet does too. A passenger can have an awful experience on any airline even a well established legacy carrier who has all the trimmings. Ironically, the two compete less and less and are after different markets, and someone mentioned earlier that they only go easyJet if they have to, or if there is no other choice, well as far as Ryanair or easyJet are concerned there are so so many markets where there is in fact no choice love or hate them but you must use them to go on certain routes. Dublin is a case in point many of the busy routes like LPL, LTN, STN, EMA, LBA, NCL, you only have Ryanair. The same is true of many markets easyJet serve.

They have their distinct USP's
Ryanair has to be punctuality and price, a young fleet of Boeing Aircraft and a huge network of routes.
Easyjet has to be convenient airports, the staff (I feel that as they are often local to the base, as is the case here in Belfast, the staff know a lot of the customers), frequency of flights between key business centres.

Both are profitable giving shareholder return and creating employment.
So lets agree that they are not perfect and recognise what they are strong at respectively.
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Old 2nd Jul 2012, 22:14
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It is and will always remain a low cost airline. When Stelios was in control it was a small flying club where everybody knew everybody. And Stelios would buy the customers a round from the trolleys if he was on board.

Now it is a FTSE200 company. With 204 aircraft and one of the most profitable airlines in europe. It's big and slow! Over 6000 employees etc etc...
It brings it's problems!

But I have also flown shorthaul on KLM-AF, Iberia, Airberlin, Lufthansa and BA. And to be honest it is all the same crap! And a bag of peanuts or a mini can of coke doesn't change any of that. Taking for instance the Eurostar/Thalys or TGV is a much better experience. Less hassle, less competitive more relaxing.

People get what they are willing to pay for, air travel is for the masses and they want it CHEAP! People find a 400 euro ticket London to Rome too expensive. In fact anything over 100 euro is thought too expensive. But they expect scenes from the movie "catch me if you can" too unfold while paying peanuts.

Often a single seat means the difference between a profit or a loss for a specific flight.

Maybe you should read this book IB:
Seconds to Disaster. Europe edition eBook: Glenn Meade, Ray Ronan: Amazon.co.uk: Kindle Store Seconds to Disaster. Europe edition eBook: Glenn Meade, Ray Ronan: Amazon.co.uk: Kindle Store

That is something you and the entire public with their desire for cheaper air travel should really worry about.

Last edited by 737Jock; 2nd Jul 2012 at 22:16.
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Old 2nd Jul 2012, 23:25
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737Jock, I thought low cost has left our business objectives now?
Best Value isn't it?
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Old 2nd Jul 2012, 23:40
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The industry isn't what it is.....granted but books like that are largely sensationalist. The industry is still largely regulated and certainly there is a very healthy safety culture at Easyjet......and indeed at every other airline I have worked for.
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