Bmibaby
Join Date: Aug 2006
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Website crap
Heres a thought - instead of slagging off the bmi baby website on here, try informing them whats wrong. The website probably works their end and they would benefit from useful feedback? Comments like "its unusable" are not helpful - I assume someone from the company comes on here and will see it?
While your logic does make sense Angry Kid - I just wonder if the same load of "clowns" are involved in the IT for the mainstream BMI?
That booking window etc is probably just as bad as the BM Baby one and has been for ages...and I think they know about it - especially from Diamond Card members who constantly see it crash on them.
I would suggest that both the mainstream and its baby have lost a fair chunk of business of late with this IT inadequency - I guess they have never heard of risk management and mitigation...
Nivsy
That booking window etc is probably just as bad as the BM Baby one and has been for ages...and I think they know about it - especially from Diamond Card members who constantly see it crash on them.
I would suggest that both the mainstream and its baby have lost a fair chunk of business of late with this IT inadequency - I guess they have never heard of risk management and mitigation...
Nivsy
Join Date: Mar 2006
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Heres a thought - instead of slagging off the bmi baby website on here, try informing them whats wrong. The website probably works their end and they would benefit from useful feedback? Comments like "its unusable" are not helpful - I assume someone from the company comes on here and will see it?
!
Join Date: Jun 2000
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Is it not the responsibility of the CEO in charge of bmibaby (Mr Rix) to check on the performance of each and every department including the operation of the booking engine on the website? I for one believe he is failing in his duties by allowing this sort of thing to happen.
I hate to think how much business has been lost due to a website that does not follow a logical path. I know of 2 families that have tried to book flights with baby but got so frustrated with the booking system that they went elsewhere.
This has to be a priority, it needs to be addressed now. Not Monday, NOW.
I hate to think how much business has been lost due to a website that does not follow a logical path. I know of 2 families that have tried to book flights with baby but got so frustrated with the booking system that they went elsewhere.
This has to be a priority, it needs to be addressed now. Not Monday, NOW.
Join Date: Nov 2009
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Totally agreed! The website re-design is completely inadequate to the needs of the consumer, i.e. those that fly bmibaby! It's slow, awkward and clearly doesn't satisfy the needs of 'wannabe' passengers of a low cost airline...
Something needs to be done about the website, and fast!
Something needs to be done about the website, and fast!
Join Date: Feb 2001
Location: gate 67 JFK
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Hudson Bay
Not sure where you are coming from or your agenda on the bmibaby website, if you are looking to book a flight as a passenger it is very easy, if however you are trawling through looking for route or timing changes to work out what aircraft are doing what, then i agree its not as easy as before, but the site is designed for customers not Ppruner's!!
It takes a little longer to load maybe an extra 2 sec on my Window's 7 laptop for the first page, graphic's i suspect?
It takes a little longer to load maybe an extra 2 sec on my Window's 7 laptop for the first page, graphic's i suspect?
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Inkjet
Work at bmi I.T. ?????
You are on your own on this one judging by all the other posts. Lets face it the website booking engine is confusing, slow and frustrating. In the modern world when 95% of all bookings are made through the website, the process has to be quick, simple and clear. bmibaby's website is anything but.
I do not have an agenda, why should I? Somebody else began this thread and I am putting my slant on it. Sorry if you don't like my views.
Work at bmi I.T. ?????
You are on your own on this one judging by all the other posts. Lets face it the website booking engine is confusing, slow and frustrating. In the modern world when 95% of all bookings are made through the website, the process has to be quick, simple and clear. bmibaby's website is anything but.
I do not have an agenda, why should I? Somebody else began this thread and I am putting my slant on it. Sorry if you don't like my views.
Join Date: Nov 2004
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I have to book flights on most of the low cost airlines every week. bmibaby has gone from one of the best to the worst. Easyjet is by far the Simplest. Jet2, Flybe and Flythomascook are awkward, and Wizz is just a nightmare.
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Hudson bay
I only questioned your agenda because of your previous posts on bmi threads which tend to be negative?
I have just booked flights through the website via a WiFi from my laptop at home and i am at the end of our local broadband loop and it was fine with just a small delay of a couple of sec's on the intial page load up, not as quick as say the google home page which is nano sec's but as quick as most servers i have used to day.
I agree the old site was quicker and my new laptop is a 64bit system which i think is quicker on the more detailed sites, so i don't know why they changed it other than to freshen things up?
clearly you are not alone in having problems going by the posts on here, however i have been told by someone on last weeks SDE course that bookings are up 30% year on year so who knows
I have just booked flights through the website via a WiFi from my laptop at home and i am at the end of our local broadband loop and it was fine with just a small delay of a couple of sec's on the intial page load up, not as quick as say the google home page which is nano sec's but as quick as most servers i have used to day.
I agree the old site was quicker and my new laptop is a 64bit system which i think is quicker on the more detailed sites, so i don't know why they changed it other than to freshen things up?
clearly you are not alone in having problems going by the posts on here, however i have been told by someone on last weeks SDE course that bookings are up 30% year on year so who knows
Join Date: Jan 2006
Location: Solihull
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BHX-EDI
Businesstraveller
No wonder this is rumoured to be the next route to go but it is still on
sale to at least June.
Cancelling EDI would bring the base down to the expected three units
with little fuss (other than to those who have booked already).
However EDI could operate until June with three based and some time changes but thereafter if would probably require route cuts. Barcelona does end on 7/6/2010 but that alone would not accommodate a double daily EDI. If it does go I would like to think they could hand it over to
BMIR.
Whether this means EDI has survived the cut I don't know.
Pete
No wonder this is rumoured to be the next route to go but it is still on
sale to at least June.
Cancelling EDI would bring the base down to the expected three units
with little fuss (other than to those who have booked already).
However EDI could operate until June with three based and some time changes but thereafter if would probably require route cuts. Barcelona does end on 7/6/2010 but that alone would not accommodate a double daily EDI. If it does go I would like to think they could hand it over to
BMIR.
Whether this means EDI has survived the cut I don't know.
Pete
Join Date: Dec 2004
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BMIBABY hints at two aircraft for BOH
BMIBABY hints at two aircraft for BOH
New BmiBaby service to fly between Bournemouth and Jersey
By Tim Saunders » 23rd Feb 2010
More than 24,000 passengers are forecast to use BmiBaby’s new Bournemouth to Jersey service from Bournemouth Airport.
The low cost carrier will start flying a Boeing 737-300 three times a week from the airport on Monday, March 29 for six months.
If it realises its projections, the airline will fly from Bournemouth throughout the year and could add new destinations.
Bournemouth represents the operator’s only expansion this year outside its four other bases at East Midlands, Cardiff, Manchester and Birmingham.
Julian Carr, commercial director at BmiBaby, said: “Jersey has worked at other bases – it allows us to do the route without basing an aircraft here. The plane will fly from East Midlands to Jersey, from Jersey to Bournemouth, from Bournemouth to Jersey and from Jersey back to East Midlands.
“This offers opportunities for ongoing growth – it’s a foot in the door – a huge opportunity to take traffic away from Southampton.
“We will know how well it will go a month after it starts.”
In coming to Bournemouth, the operator has drawn on its experience at other regional hubs such as Cardiff, which is a similar size to Bournemouth Airport. There, it has two aircraft, which fly 13 routes. “There’s a possibility for two aircraft at Bournemouth in the future, subject to success,” Mr Carr said, adding that each plane creates about 35 jobs.
Recession has seen “a lot of business travellers now flying economy class and holidaymakers only taking a main holiday instead of two or three”.
“As a low cost airline this works in our favour,” Mr Carr said. “Instead of paying premium prices, they are flying with low cost carriers.”
BmiBaby operates 14 planes, employs 550 staff, and is part of BMI, a trading name of British Midland Airways, who are owned by Lufthansa.
New BmiBaby service to fly between Bournemouth and Jersey
By Tim Saunders » 23rd Feb 2010
More than 24,000 passengers are forecast to use BmiBaby’s new Bournemouth to Jersey service from Bournemouth Airport.
The low cost carrier will start flying a Boeing 737-300 three times a week from the airport on Monday, March 29 for six months.
If it realises its projections, the airline will fly from Bournemouth throughout the year and could add new destinations.
Bournemouth represents the operator’s only expansion this year outside its four other bases at East Midlands, Cardiff, Manchester and Birmingham.
Julian Carr, commercial director at BmiBaby, said: “Jersey has worked at other bases – it allows us to do the route without basing an aircraft here. The plane will fly from East Midlands to Jersey, from Jersey to Bournemouth, from Bournemouth to Jersey and from Jersey back to East Midlands.
“This offers opportunities for ongoing growth – it’s a foot in the door – a huge opportunity to take traffic away from Southampton.
“We will know how well it will go a month after it starts.”
In coming to Bournemouth, the operator has drawn on its experience at other regional hubs such as Cardiff, which is a similar size to Bournemouth Airport. There, it has two aircraft, which fly 13 routes. “There’s a possibility for two aircraft at Bournemouth in the future, subject to success,” Mr Carr said, adding that each plane creates about 35 jobs.
Recession has seen “a lot of business travellers now flying economy class and holidaymakers only taking a main holiday instead of two or three”.
“As a low cost airline this works in our favour,” Mr Carr said. “Instead of paying premium prices, they are flying with low cost carriers.”
BmiBaby operates 14 planes, employs 550 staff, and is part of BMI, a trading name of British Midland Airways, who are owned by Lufthansa.
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So now we have a website that is complete rubbish and a so called commercial manager called Mr Carr that doesn't have a clue about route expansion. Bournemouth as an airport has no links and not much passenger catchement. It will never compete with Southampton and routes out of Bournemouth will not work sufficiently well to be viable in the long term.
As a matter of interest what is Mr Carrs background?
As a matter of interest what is Mr Carrs background?
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BOH
I am not sure he will be too impressed with the accuracy of the report or maybe he will over-egging Cardiff.
quote
"hubs such as Cardiff, which is a similar size to Bournemouth Airport. There, it has two aircraft, which fly 13 routes"
End of quote
Booking engine shows: -
BFS - ending
ALC
EDI
FAO
GVA - seasonal
JER
MAH
AGP
MJV
PMI
DUB - six nations
Not even close to 13 but the "13 routes" bit seems to have been added and not a direct quote from Mr Carr, perhaps just a bit of poetic licence from the Journo?
Why would they think they can compete with Ryanair at BOH and not at BHX where FR have hardly been aggressive recently?
Pete
quote
"hubs such as Cardiff, which is a similar size to Bournemouth Airport. There, it has two aircraft, which fly 13 routes"
End of quote
Booking engine shows: -
BFS - ending
ALC
EDI
FAO
GVA - seasonal
JER
MAH
AGP
MJV
PMI
DUB - six nations
Not even close to 13 but the "13 routes" bit seems to have been added and not a direct quote from Mr Carr, perhaps just a bit of poetic licence from the Journo?
Why would they think they can compete with Ryanair at BOH and not at BHX where FR have hardly been aggressive recently?
Pete
Last edited by OltonPete; 24th Feb 2010 at 17:37. Reason: spelling
Join Date: Feb 2001
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I think if baby have a good Summer at BOH on the Jersey route you will see them operate some winter flights as well, probably W pattern GVA & PRG with a view to a bigger Summer program next year, shortage of aircraft will not be a problem next year...............