Is it not the responsibility of the CEO in charge of bmibaby (Mr Rix) to check on the performance of each and every department including the operation of the booking engine on the website? I for one believe he is failing in his duties by allowing this sort of thing to happen.
I hate to think how much business has been lost due to a website that does not follow a logical path. I know of 2 families that have tried to book flights with baby but got so frustrated with the booking system that they went elsewhere.
This has to be a priority, it needs to be addressed now. Not Monday, NOW.