While your logic does make sense Angry Kid - I just wonder if the same load of "clowns" are involved in the IT for the mainstream BMI?
That booking window etc is probably just as bad as the BM Baby one and has been for ages...and I think they know about it - especially from Diamond Card members who constantly see it crash on them.
I would suggest that both the mainstream and its baby have lost a fair chunk of business of late with this IT inadequency - I guess they have never heard of risk management and mitigation...
Nivsy