Ryanair-Capt's airside/Armed Forces ID bad-Student ID good (Merged)
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Join Date: Jun 2001
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Ryanair-Capt's airside ID bad-Student ID good
Foolishly pitched up for an internal UK flight with Ryan clutching my "photo ID" as required in the form of my staff ID c/w sexy picture of yours truly in uniform.Point blank refused at check in as the only acceptable forms of ID are passport,national ID card,photo drivers licence or STUDENT ID-Yep,the one you faked to get into the pub when you were 16!.These conditions are clearly stated on page 23 of the Ryan terms and conditions.
Left wife and baby crying at check in,drove home like a loony for passport,payed hefty "handling fee"for transfer to next flight.Same check in staff glanced at passport for a microsecond then issued ticket.
Who needs common sense when you've got a "policy"
Left wife and baby crying at check in,drove home like a loony for passport,payed hefty "handling fee"for transfer to next flight.Same check in staff glanced at passport for a microsecond then issued ticket.
Who needs common sense when you've got a "policy"
Join Date: Oct 2002
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I can't see the point of the security ID anymore - to get the thing issued we needed a passport, birth certificate, several other forms of photo identification and a full federal police background check. Now when I clear customs into Australia, they dont want to see my ID, they want to see my passport for all of .05 of a second.......
......and apparently we have improved the security levels.....
......and apparently we have improved the security levels.....
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Capt's airside ID bad- Dodgy looking Pax good
Further to the other similiarly titled thread....
Tonight I was travelling as a pax through LHR to DUB. As I got to the end of the travellator tube just at gate N80 I saw a scruffy looking passenger approach the security woman seated at the door and I heard him ask her if it was OK to go back up the passage (the wrong way) to duty free to 'get something he forgot'. The security woman says - 'sure, no problem'.
Now, I have tried on two occassions...in full uniform...as operating crew...to do the same thing when I wanted to visit the magazine stall in the same area, and guess what?
Yes...I was refused entry.
Perhaps some security person out there can explain this to me, because I'm beginning to feel like someones taking the **** out of aircrew in LHR.
Tonight I was travelling as a pax through LHR to DUB. As I got to the end of the travellator tube just at gate N80 I saw a scruffy looking passenger approach the security woman seated at the door and I heard him ask her if it was OK to go back up the passage (the wrong way) to duty free to 'get something he forgot'. The security woman says - 'sure, no problem'.
Now, I have tried on two occassions...in full uniform...as operating crew...to do the same thing when I wanted to visit the magazine stall in the same area, and guess what?
Yes...I was refused entry.
Perhaps some security person out there can explain this to me, because I'm beginning to feel like someones taking the **** out of aircrew in LHR.
Join Date: Mar 2002
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I work in ATC, the tower is airside.
I've got through security in a mates car flashin a driving licence, a storecard and a library ticket!!!
The whole security issue is a joke.
Why didn't I make an issue of it???????????
Because company policy would have meant big problems for me!!!!
Security needs to be checked at all levels, not just by gov inspectors, we should all be encouraged to flash a driving licence and see what happens and then report it.
I've got through security in a mates car flashin a driving licence, a storecard and a library ticket!!!
The whole security issue is a joke.
Why didn't I make an issue of it???????????
Because company policy would have meant big problems for me!!!!
Security needs to be checked at all levels, not just by gov inspectors, we should all be encouraged to flash a driving licence and see what happens and then report it.
Ryanair Photo-id requirements
I too have been turned away by Ryanair for no photo-id. Last year they used to accept UK driving licences (no photo), then suddenly they didn't. Go away. And we keep your money (well, it wasn't very much!).
This was for LPL-DUB. My passport was at home in London. Passports, btw, are not required for UK-Ireland travel. Got across to MAN, bought a ticket on Aer Lingus to Dublin. No problem. But with an overnight hotel and the high cost one way EI ticket (I was returning EI to LHR anyway) it cost about £300. OK, so my company pays, these things happen from time to time as we travel round the country. But what about some poor private punter?
It has NOTHING to do with security (otherwise why do BA/EI not require it, or why is it not a CAA requirement?).
This was for LPL-DUB. My passport was at home in London. Passports, btw, are not required for UK-Ireland travel. Got across to MAN, bought a ticket on Aer Lingus to Dublin. No problem. But with an overnight hotel and the high cost one way EI ticket (I was returning EI to LHR anyway) it cost about £300. OK, so my company pays, these things happen from time to time as we travel round the country. But what about some poor private punter?
It has NOTHING to do with security (otherwise why do BA/EI not require it, or why is it not a CAA requirement?).
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OK so correct me if I am wrong:
1- Book flight on web site
2- Travel to airport
3- Produce photo ID as required (all info given when booking)
4- Produce booking confirmation
5- Get handed boarding card
6- Proceed to gate
Where’s the problem? Has worked for me every time.
1- Book flight on web site
2- Travel to airport
3- Produce photo ID as required (all info given when booking)
4- Produce booking confirmation
5- Get handed boarding card
6- Proceed to gate
Where’s the problem? Has worked for me every time.
Join Date: Oct 2002
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I think the problem is the photo ID (secutity ID) that is supposedly the most thoroughly checked and hardest to get is not considered acceptable when passengering, Yet it is when you operate the aircraft. Doesn't make sense.
all info given when booking ... Where’s the problem?
Oh, and the Ryanair e-mailed "confirmation information" runs to 7 closely-typed A4 pages. A recent trip STN-DUB-PIK-STN required 3 of these as the FR booking system regards such as 3 single trips. So a 21-page document. Said admin staff put it all through the office binding machine for me. Ticketless travel!
Join Date: Feb 2002
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A small step in the right direction - at LGW our ID's are now passed through a card swipe when we go through security. Some new Cabin Crew were not permitted to go airside last week as their details were not in the system - doubtless annoying for the crew involved (and Ops!), but at least it shows the system picks up invalid ID's.
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Dear Homer
Which part of ''all passengers must present valid photo id.THE
only valid forms of photo id are passport,driving licence with
photo or intl student id card''....didnt you understand then?
These reqs are not printed on p23 of terms and conditions only
but are featured every time you book on ryan.com. In fact i
believe the sys wont let u make a booking unless u first confirm
that u have read and agree to comply with this photo id policy.
If u agree to abide by this policy then stop complaining.
Better photo id on domestic routes improves security (certainly
better than none) and this policy has been in place since abt
april last year.
TO summarize, policy is clear,is brought to your notice,and u agree
to it as condition of booking.....so what exactly is ur problem?
Which part of ''all passengers must present valid photo id.THE
only valid forms of photo id are passport,driving licence with
photo or intl student id card''....didnt you understand then?
These reqs are not printed on p23 of terms and conditions only
but are featured every time you book on ryan.com. In fact i
believe the sys wont let u make a booking unless u first confirm
that u have read and agree to comply with this photo id policy.
If u agree to abide by this policy then stop complaining.
Better photo id on domestic routes improves security (certainly
better than none) and this policy has been in place since abt
april last year.
TO summarize, policy is clear,is brought to your notice,and u agree
to it as condition of booking.....so what exactly is ur problem?
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My problem?
My wife booked the ticket so I didn't see the obscure piece of smallprint you refer to.The printout with the flight details and locator only mention "photo ID"-Which I brought in good faith.The said details are on page two along with the" party of the second part notwithstanding the etc etc" legalese mumbo jumbo.Do you read all this-really.I don't dispute that I failed to abide by the booking conditions.
All that is not the point.The point is that my identity was confirmed by a far more stringently vetted document than a bloody student ID.The Check in staff were more than satisfied as to who I was.I was forced to leave a crying wife and baby and ruin my plans.The staff failed to grasp that a little common sense,customer relations,discretion,and an understanding of the POINT of security checks are infinitly more important than the minutae of the terms and conditions.They made me ruin my day and waste money then barely glanced at my passport.
Frankly it worries me that check in staff who are the first link in the security chain so monumentaly fail to understand the object of these procedures.I have absolutely no doubt that if I'd booked the ticket as "M Mouse" and produced Micky's student card they would have issued the ticket.
Ryanair collected a hefty rebooking fee and kept the tax from the first ticket.The procedure for collecting tax paid on unused tickets from Ryan is so obstructive as to virtually ensure they keep it.They also charge a handling fee for this. I suspect Ryan use a deliberate policy of refusal as a revenue generation tool .I've witnessed the "Flight is closed you will need to catch the next one" even when the inbound is delayed on umpteen occasions.As a Captain if I'm still sitting on the ramp with a delay and I can accept a "runner" without a problem or further delay I'm happy to do it.Ryan seem to be deliberately obstructive and I bet it's all about extra money.
Does that answer your question.
P.s Iluv2fly,when you registered on pprune you must have clicked the "I've read the T&C's "box but did you,go on, did you?.
My wife booked the ticket so I didn't see the obscure piece of smallprint you refer to.The printout with the flight details and locator only mention "photo ID"-Which I brought in good faith.The said details are on page two along with the" party of the second part notwithstanding the etc etc" legalese mumbo jumbo.Do you read all this-really.I don't dispute that I failed to abide by the booking conditions.
All that is not the point.The point is that my identity was confirmed by a far more stringently vetted document than a bloody student ID.The Check in staff were more than satisfied as to who I was.I was forced to leave a crying wife and baby and ruin my plans.The staff failed to grasp that a little common sense,customer relations,discretion,and an understanding of the POINT of security checks are infinitly more important than the minutae of the terms and conditions.They made me ruin my day and waste money then barely glanced at my passport.
Frankly it worries me that check in staff who are the first link in the security chain so monumentaly fail to understand the object of these procedures.I have absolutely no doubt that if I'd booked the ticket as "M Mouse" and produced Micky's student card they would have issued the ticket.
Ryanair collected a hefty rebooking fee and kept the tax from the first ticket.The procedure for collecting tax paid on unused tickets from Ryan is so obstructive as to virtually ensure they keep it.They also charge a handling fee for this. I suspect Ryan use a deliberate policy of refusal as a revenue generation tool .I've witnessed the "Flight is closed you will need to catch the next one" even when the inbound is delayed on umpteen occasions.As a Captain if I'm still sitting on the ramp with a delay and I can accept a "runner" without a problem or further delay I'm happy to do it.Ryan seem to be deliberately obstructive and I bet it's all about extra money.
Does that answer your question.
P.s Iluv2fly,when you registered on pprune you must have clicked the "I've read the T&C's "box but did you,go on, did you?.
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ID cards? How did you get those? Obviously not from Teesside International (no, really - international) - 4 months on and I'm still waiting for mine. Now that's what I call security - nobody gets in.
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Big picture......?
Common sense from the FR duty (mis)manager is what should have been called for.
Cynical about FRs policies......... Oh yes.
Its all about seeing the big picture and not getting hopelessly lost in the minutiae of the details. So I guess that Homers critics will be sitting there going around in circles in the hold, with the fire warning light on, waiting to get below max landing weight. Ideal. Daft numpties.
Cynical about FRs policies......... Oh yes.
Its all about seeing the big picture and not getting hopelessly lost in the minutiae of the details. So I guess that Homers critics will be sitting there going around in circles in the hold, with the fire warning light on, waiting to get below max landing weight. Ideal. Daft numpties.
Helicopter Pilots Get It Up Quicker
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Sounds like they train Nationwide Building Society staff too....
Went into my branch, where I have held an account for nearly 15 years, to draw some cash on my credit card to be paid direct into my current account. They needed photo ID too...
... produced BAA security ID - unrestricted access to LGW -not acceptable, despite being accompanied by company photo ID. I was also in company uniform at the time.
... produced photocard driving licence - not acceptable unless you have the paper part too.
... told passport would be OK - getting rather annoyed now - told them I don't routinely carry my passport for a 4 mile round trip into town. Also could use my birth certificate instead - no photo and copies freely available from register office.
... told I can't draw any cash then. Got very cross and asked to see manager. Queue behind now about 9 people as only one cashier on duty at 1400hrs on a Friday.
... manager says, after call to head office, that this time they will make an exception for me as I was obviously unware of their procedures!
THEN... tell me that I can't draw cash on my Visa card as they are affiliated to Mastercard and don't accept Visa!!!!
It was only the fact I was in uniform that I managed to refrain from smacking someone in the mouth and shouting obsenities at them. Still whats 40 minutes of my time?
Now I bank with First Direct!
Went into my branch, where I have held an account for nearly 15 years, to draw some cash on my credit card to be paid direct into my current account. They needed photo ID too...
... produced BAA security ID - unrestricted access to LGW -not acceptable, despite being accompanied by company photo ID. I was also in company uniform at the time.
... produced photocard driving licence - not acceptable unless you have the paper part too.
... told passport would be OK - getting rather annoyed now - told them I don't routinely carry my passport for a 4 mile round trip into town. Also could use my birth certificate instead - no photo and copies freely available from register office.
... told I can't draw any cash then. Got very cross and asked to see manager. Queue behind now about 9 people as only one cashier on duty at 1400hrs on a Friday.
... manager says, after call to head office, that this time they will make an exception for me as I was obviously unware of their procedures!
THEN... tell me that I can't draw cash on my Visa card as they are affiliated to Mastercard and don't accept Visa!!!!
It was only the fact I was in uniform that I managed to refrain from smacking someone in the mouth and shouting obsenities at them. Still whats 40 minutes of my time?
Now I bank with First Direct!
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We started handling FR a whille ago and the biggest prob for us is that we are not able to use our discretion.
If we know that a pax had incorrect ID but is trav one way and they have ID of another description that obviously proves that its them then we can be flexible under the correct circumstance, however if that pax is on return there is no way that the DSM at STN will allow us to use our discretion. If we were to allow pax travel it would be picked up on return, and would cause us major probs.
We have to turn police ID, Military and even crew passes away which causes us major grief but as handling agents are simply not able to break (silly!) rules that FR make.
Homer just as a matter of interest did they IROP you to next flight at discretionary £40 per pax or charge more??
If we know that a pax had incorrect ID but is trav one way and they have ID of another description that obviously proves that its them then we can be flexible under the correct circumstance, however if that pax is on return there is no way that the DSM at STN will allow us to use our discretion. If we were to allow pax travel it would be picked up on return, and would cause us major probs.
We have to turn police ID, Military and even crew passes away which causes us major grief but as handling agents are simply not able to break (silly!) rules that FR make.
Homer just as a matter of interest did they IROP you to next flight at discretionary £40 per pax or charge more??
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There's a reason companies like FR probably don't like the minimum wage laws: it ruins their cost base. But they could at least employ people who deserve being paid that much!
