We started handling FR a whille ago and the biggest prob for us is that we are not able to use our discretion.
If we know that a pax had incorrect ID but is trav one way and they have ID of another description that obviously proves that its them then we can be flexible under the correct circumstance, however if that pax is on return there is no way that the DSM at STN will allow us to use our discretion. If we were to allow pax travel it would be picked up on return, and would cause us major probs.
We have to turn police ID, Military and even crew passes away which causes us major grief but as handling agents are simply not able to break (silly!) rules that FR make.
Homer just as a matter of interest did they IROP you to next flight at discretionary £40 per pax or charge more??