PACKAGE TRAVEL REFUNDS-What is theTruth?
Join Date: Jul 2002
Location: N Yorkshire, UK
Age: 76
Posts: 484
Likes: 0
Received 0 Likes
on
0 Posts
Jet2 Refund Recieved
Family had trip booked for next week (27/4) with Jet2, were contacted beginning of week to confirm cancellation, offered vouchers or refund - opted for refund, OK was response will progress, no mention of timescale; Refund received today 25/4
THANK YOU Jet2.com 🙏🏾🙏🏾🙏🏾
Pzu - Out of Africa (Retired)
THANK YOU Jet2.com 🙏🏾🙏🏾🙏🏾
Pzu - Out of Africa (Retired)
Join Date: Sep 2018
Location: Yorkshire
Posts: 259
Likes: 0
Received 0 Likes
on
0 Posts
We've had to cancel a trip to the 'far north west' next month. Calmac have said that rather than delaying bookings, get a refund and then re-book in the future. Their online 'refund' form was simple and should have the money back within 21 days. (We have delayed our various accommodation bookings for a year and all the owners have been very grateful that we still want to come.)
Not actually a 'package' I know, but...
Not actually a 'package' I know, but...
One place to find "The Truth" is on Trustpilot. One company on there - Riviera Travel, is flatly refusing any refunds. More recently, it suggests that you might get a refund in 12 months time. Riviera Travel is owned by Private Equity - a Co called Silverfleet Capital. They are allegedly worth over a Billion sterling. So they are refusing to use their money to refund people, preferring to boost their cash flow by holding on to money that they owe to their clients. One poster suggested that upset customers should not complain to Riviera, who are, apparently just following their owners instructions, but should complain to the Boss-class of Silverfleet Capital. All of Silverfleet's staff are listed under "Our Team".
I do hope that Gareth Whiley, the boss, is proud of his team's work to conserve their working capital.
I do hope that Gareth Whiley, the boss, is proud of his team's work to conserve their working capital.
Thread Starter
One place to find "The Truth" is on Trustpilot. One company on there - Riviera Travel, is flatly refusing any refunds. More recently, it suggests that you might get a refund in 12 months time. Riviera Travel is owned by Private Equity - a Co called Silverfleet Capital. They are allegedly worth over a Billion sterling. So they are refusing to use their money to refund people, preferring to boost their cash flow by holding on to money that they owe to their clients. One poster suggested that upset customers should not complain to Riviera, who are, apparently just following their owners instructions, but should complain to the Boss-class of Silverfleet Capital. All of Silverfleet's staff are listed under "Our Team".
I do hope that Gareth Whiley, the boss, is proud of his team's work to conserve their working capital.
I do hope that Gareth Whiley, the boss, is proud of his team's work to conserve their working capital.
Riviera or anyone else cannot change the Law because it suits them.
Pegase Driver
Join Date: May 1997
Location: Europe
Age: 74
Posts: 3,692
Likes: 0
Received 0 Likes
on
0 Posts
except the small print you agreed to when taking up a major credit card generally excludes acts of God like war, civil unrest, Tsunamis , pandemics, etc,, same problem couple of years ago with the Icelandic Volcano.
Join Date: Oct 2019
Location: London
Posts: 44
Likes: 0
Received 0 Likes
on
0 Posts
AMEX refunded me, no questions asked, a flight which was cancelled where operator refused a refund. I now have the money and a voucher...
Thread Starter
Try Unfair Contract Terms Act then.
Pegase Driver
Join Date: May 1997
Location: Europe
Age: 74
Posts: 3,692
Likes: 0
Received 0 Likes
on
0 Posts
LanceHudson
Very good, was this with standard card or a top one ( platinum or so )? . If true I will use them in future. Visa simply refuses to intervene even with a gold card arguing terms of the insurance contract..
Flying Hi : we taking credit cards not airlines .
means a letter joining the queue and ending up taking a lawyer whose fees will negate the whole thing. Some airlines know this and play the game to the end. .
AMEX refunded me, no questions asked,
Flying Hi : we taking credit cards not airlines .
Try Unfair Contract Terms Act then.
As BA are still saying they are too busy to talk to me, 35 days after cancelling my flight, I issued my Section 75 this morning.
Let's see what happens. At least Barclaycard would accept a message and say they'll be back to me within 24 hours.
Let's see what happens. At least Barclaycard would accept a message and say they'll be back to me within 24 hours.
Join Date: Oct 2019
Location: London
Posts: 44
Likes: 0
Received 0 Likes
on
0 Posts
LanceHudson Very good, was this with standard card or a top one ( platinum or so )? . If true I will use them in future. Visa simply refuses to intervene even with a gold card arguing terms of the insurance contract..
Amex refunded my money when a UK Travel operator refused the refund. Basic Section 75 in the UK. The operator then made the refund sharpish, so Amex didn't lose anything!
There is a long form to fill in if the Operator argues. One needs to be careful with the wording.
I did it all over the phone, the form arrived a few days later, by which time the Travel operator had paid up.
Basic BA Amex card.
There is a long form to fill in if the Operator argues. One needs to be careful with the wording.
I did it all over the phone, the form arrived a few days later, by which time the Travel operator had paid up.
Basic BA Amex card.
It seems the government, through the Competition & Markets Authority, is going to get involved
https://www.bbc.co.uk/news/business-52483453
That's more than aviation - major hotel events for example. But one would have really expected the Dept for Transport to have been forthright on what the legal position is with airline/air holiday refunds. After all, they licence them, and with so many transport operations running minimally, they don't seem to have a lot else to do.
https://www.bbc.co.uk/news/business-52483453
That's more than aviation - major hotel events for example. But one would have really expected the Dept for Transport to have been forthright on what the legal position is with airline/air holiday refunds. After all, they licence them, and with so many transport operations running minimally, they don't seem to have a lot else to do.
An Australian "businessman" Glen Moroney, allegedly owns a TA called Scenic Luxury Cruises and Tours. They appear to be big in Aus and were growing in the UK. In the UK they have 2 brands - Scenic and Emerald.
Emerald cancelled my holiday (BA flight, transfers, and cruise) on 13th May. I found out by visiting their website - no such thing as a phone call or e-mail. Later they sent me an email, saying that they had "suspended" our holiday, and that in a week or so they would write with a Voucher for future use.
I do not want a voucher, I want my cash back. They have had my money since December.
I rang them, quite a few times, and eventually was put in a queue. Like BA, their phones just cut you off. From the queue when I was eventually allowed in to the queue, , I spoke to a Customer Service lady who was quite delightful, but she said she was not authorised to issue refunds, only vouchers.
I was very clear that I wanted my money back.
I asked for the number that I could call to speak to someone about refunds. She said she was not authorised to give out that number. She gave me an email instead. She said that I would be very lucky to hear from them within 11 days. I pointed out the UK legal position about 14 days.
I sent them an e-mail on 14th May. It is now 19th, and they have not even acknowledged receipt of my e-mail.
I am waiting for 28th May, when I will contact Amex for a Section 75. Amex are just so much better than TAs!!
Emerald cancelled my holiday (BA flight, transfers, and cruise) on 13th May. I found out by visiting their website - no such thing as a phone call or e-mail. Later they sent me an email, saying that they had "suspended" our holiday, and that in a week or so they would write with a Voucher for future use.
I do not want a voucher, I want my cash back. They have had my money since December.
I rang them, quite a few times, and eventually was put in a queue. Like BA, their phones just cut you off. From the queue when I was eventually allowed in to the queue, , I spoke to a Customer Service lady who was quite delightful, but she said she was not authorised to issue refunds, only vouchers.
I was very clear that I wanted my money back.
I asked for the number that I could call to speak to someone about refunds. She said she was not authorised to give out that number. She gave me an email instead. She said that I would be very lucky to hear from them within 11 days. I pointed out the UK legal position about 14 days.
I sent them an e-mail on 14th May. It is now 19th, and they have not even acknowledged receipt of my e-mail.
I am waiting for 28th May, when I will contact Amex for a Section 75. Amex are just so much better than TAs!!
