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PACKAGE TRAVEL REFUNDS-What is theTruth?

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PACKAGE TRAVEL REFUNDS-What is theTruth?

Old 25th Apr 2020, 14:07
  #61 (permalink)  
pzu
 
Join Date: Jul 2002
Location: N Yorkshire, UK
Age: 72
Posts: 479
Talking Jet2 Refund Recieved

Family had trip booked for next week (27/4) with Jet2, were contacted beginning of week to confirm cancellation, offered vouchers or refund - opted for refund, OK was response will progress, no mention of timescale; Refund received today 25/4

THANK YOU Jet2.com 🙏🏾🙏🏾🙏🏾

Pzu - Out of Africa (Retired)
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Old 25th Apr 2020, 14:30
  #62 (permalink)  
 
Join Date: Sep 2018
Location: Yorkshire
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We've had to cancel a trip to the 'far north west' next month. Calmac have said that rather than delaying bookings, get a refund and then re-book in the future. Their online 'refund' form was simple and should have the money back within 21 days. (We have delayed our various accommodation bookings for a year and all the owners have been very grateful that we still want to come.)

Not actually a 'package' I know, but...
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Old 28th Apr 2020, 12:59
  #63 (permalink)  
 
Join Date: Aug 2006
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One place to find "The Truth" is on Trustpilot. One company on there - Riviera Travel, is flatly refusing any refunds. More recently, it suggests that you might get a refund in 12 months time. Riviera Travel is owned by Private Equity - a Co called Silverfleet Capital. They are allegedly worth over a Billion sterling. So they are refusing to use their money to refund people, preferring to boost their cash flow by holding on to money that they owe to their clients. One poster suggested that upset customers should not complain to Riviera, who are, apparently just following their owners instructions, but should complain to the Boss-class of Silverfleet Capital. All of Silverfleet's staff are listed under "Our Team".
I do hope that Gareth Whiley, the boss, is proud of his team's work to conserve their working capital.
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Old 28th Apr 2020, 14:41
  #64 (permalink)  
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Originally Posted by Ancient Observer View Post
One place to find "The Truth" is on Trustpilot. One company on there - Riviera Travel, is flatly refusing any refunds. More recently, it suggests that you might get a refund in 12 months time. Riviera Travel is owned by Private Equity - a Co called Silverfleet Capital. They are allegedly worth over a Billion sterling. So they are refusing to use their money to refund people, preferring to boost their cash flow by holding on to money that they owe to their clients. One poster suggested that upset customers should not complain to Riviera, who are, apparently just following their owners instructions, but should complain to the Boss-class of Silverfleet Capital. All of Silverfleet's staff are listed under "Our Team".
I do hope that Gareth Whiley, the boss, is proud of his team's work to conserve their working capital.
Anyone in this position should simply ring their CC company for a REFUND under Section 75 of the Consumer Credit Act. Simples.
Riviera or anyone else cannot change the Law because it suits them.
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Old 28th Apr 2020, 16:03
  #65 (permalink)  
Pegase Driver
 
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Originally Posted by Flying Hi View Post
Anyone in this position should simply ring their CC company for a REFUND under Section 75 of the Consumer Credit Act. Simples.
.
except the small print you agreed to when taking up a major credit card generally excludes acts of God like war, civil unrest, Tsunamis , pandemics, etc,, same problem couple of years ago with the Icelandic Volcano.
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Old 28th Apr 2020, 16:48
  #66 (permalink)  
 
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Originally Posted by ATC Watcher View Post
except the small print you agreed to when taking up a major credit card generally excludes acts of God like war, civil unrest, Tsunamis , pandemics, etc,, same problem couple of years ago with the Icelandic Volcano.
AMEX refunded me, no questions asked, a flight which was cancelled where operator refused a refund. I now have the money and a voucher...
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Old 28th Apr 2020, 16:48
  #67 (permalink)  
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Originally Posted by ATC Watcher View Post
except the small print you agreed to when taking up a major credit card generally excludes acts of God like war, civil unrest, Tsunamis , pandemics, etc,, same problem couple of years ago with the Icelandic Volcano.
Ah, so thats why Jet2 refunded in full. Diffrrent for Riviera is it?
Try Unfair Contract Terms Act then.
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Old 29th Apr 2020, 10:44
  #68 (permalink)  
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LanceHudson
AMEX refunded me, no questions asked,
Very good, was this with standard card or a top one ( platinum or so )? . If true I will use them in future. Visa simply refuses to intervene even with a gold card arguing terms of the insurance contract..

Flying Hi : we taking credit cards not airlines .
Try Unfair Contract Terms Act then.
means a letter joining the queue and ending up taking a lawyer whose fees will negate the whole thing. Some airlines know this and play the game to the end. .
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Old 29th Apr 2020, 12:36
  #69 (permalink)  
 
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As BA are still saying they are too busy to talk to me, 35 days after cancelling my flight, I issued my Section 75 this morning.

Let's see what happens. At least Barclaycard would accept a message and say they'll be back to me within 24 hours.
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Old 29th Apr 2020, 18:53
  #70 (permalink)  
 
Join Date: Oct 2003
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24 Hours. Barclaycard. No way. It was weeks before I even got an acknowledgement.
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Old 29th Apr 2020, 21:09
  #71 (permalink)  
 
Join Date: Oct 2019
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Originally Posted by ATC Watcher View Post
LanceHudson Very good, was this with standard card or a top one ( platinum or so )? . If true I will use them in future. Visa simply refuses to intervene even with a gold card arguing terms of the insurance contract..
Just the basic (free) Membership-Rewards credit card. Customer service has been amazing every time Iíve used them (as opposed to my MasterCard...) so I fully recommend it!
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Old 30th Apr 2020, 13:16
  #72 (permalink)  
 
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Amex refunded my money when a UK Travel operator refused the refund. Basic Section 75 in the UK. The operator then made the refund sharpish, so Amex didn't lose anything!
There is a long form to fill in if the Operator argues. One needs to be careful with the wording.
I did it all over the phone, the form arrived a few days later, by which time the Travel operator had paid up.
Basic BA Amex card.
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Old 30th Apr 2020, 14:04
  #73 (permalink)  
 
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It seems the government, through the Competition & Markets Authority, is going to get involved

https://www.bbc.co.uk/news/business-52483453

That's more than aviation - major hotel events for example. But one would have really expected the Dept for Transport to have been forthright on what the legal position is with airline/air holiday refunds. After all, they licence them, and with so many transport operations running minimally, they don't seem to have a lot else to do.
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Old 19th May 2020, 12:25
  #74 (permalink)  
 
Join Date: Aug 2006
Location: Lemonia. Best Greek in the world
Posts: 1,640
An Australian "businessman" Glen Moroney, allegedly owns a TA called Scenic Luxury Cruises and Tours. They appear to be big in Aus and were growing in the UK. In the UK they have 2 brands - Scenic and Emerald.

Emerald cancelled my holiday (BA flight, transfers, and cruise) on 13th May. I found out by visiting their website - no such thing as a phone call or e-mail. Later they sent me an email, saying that they had "suspended" our holiday, and that in a week or so they would write with a Voucher for future use.

I do not want a voucher, I want my cash back. They have had my money since December.

I rang them, quite a few times, and eventually was put in a queue. Like BA, their phones just cut you off. From the queue when I was eventually allowed in to the queue, , I spoke to a Customer Service lady who was quite delightful, but she said she was not authorised to issue refunds, only vouchers.

I was very clear that I wanted my money back.

I asked for the number that I could call to speak to someone about refunds. She said she was not authorised to give out that number. She gave me an email instead. She said that I would be very lucky to hear from them within 11 days. I pointed out the UK legal position about 14 days.

I sent them an e-mail on 14th May. It is now 19th, and they have not even acknowledged receipt of my e-mail.
I am waiting for 28th May, when I will contact Amex for a Section 75. Amex are just so much better than TAs!!
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Old 19th May 2020, 12:30
  #75 (permalink)  
 
Join Date: Apr 2002
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Despite the sceptics, my money was back with me from Barclaycard, in full, on 30th April.
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