Originally Posted by
Ancient Observer
One place to find "The Truth" is on Trustpilot. One company on there - Riviera Travel, is flatly refusing any refunds. More recently, it suggests that you might get a refund in 12 months time. Riviera Travel is owned by Private Equity - a Co called Silverfleet Capital. They are allegedly worth over a Billion sterling. So they are refusing to use their money to refund people, preferring to boost their cash flow by holding on to money that they owe to their clients. One poster suggested that upset customers should not complain to Riviera, who are, apparently just following their owners instructions, but should complain to the Boss-class of Silverfleet Capital. All of Silverfleet's staff are listed under "Our Team".
I do hope that Gareth Whiley, the boss, is proud of his team's work to conserve their working capital.
Anyone in this position should simply ring their CC company for a REFUND under Section 75 of the Consumer Credit Act. Simples.
Riviera or anyone else cannot change the Law because it suits them.